A computer that is running Windows Server 2008 or Windows Vista receives various stop codes that cause the system to automatically restart after you enable the NetDMA feature on the new "Crystal Beach" (DMA) chip from Intel

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Article ID: 975698 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • On a computer that is running Windows Server 2008 Service Pack 2 (SP2) or Windows Vista Service Pack 2 (SP2), you have the new direct memory access (DMA) chip from Intel. The code name of this DMA chip is "Crystal Beach."
  • You enable the Network Direct Memory Access (NetDMA) feature on the new "Crystal Beach" (DMA) chip from Intel.
In this scenario, the computer may receive various stop codes and then restart automatically.

CAUSE

When the NetDMA 2.0 interface copies data greater than a page size (4 KB), the Ndis.sys driver builds an invalid NetDMA descriptor and then sends it to the DMA device. The DMA device uses this invalid NetDMA descriptor to access an incorrect memory address and then corrupts the memory. Therefore, the memory corruption causes the system to trigger various stop codes.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, the computer must be running one of the following operating systems:
  • Windows Vista Service Pack 2 (SP2)
  • Windows Server 2008 Service Pack 2 (SP2)

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
For all supported x86-based versions of Windows Server 2008 SP2 and of Windows Vista SP2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirement
Ndis.sys6.0.6002.22226526,40815-Sep-200914:01x86SP2
Ndismigplugin.dll6.0.6002.22226129,02415-Sep-200911:25x86SP2
Ndistrace.mofNot Applicable4,54803-Apr-200921:01Not ApplicableSP2
For all supported Itanium-based versions of Windows Server 2008 SP2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirement
Ndis.sys6.0.6002.222261,644,10415-Sep-200913:46IA-64SP2
Ndismigplugin.dll6.0.6002.22226314,36815-Sep-200913:11IA-64SP2
Ndistrace.mofNot Applicable4,54803-Apr-200920:48Not ApplicableSP2
For all supported x64-based versions of Windows Server 2008 SP2 and of Windows Vista SP2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Ndis.sys6.0.6002.22226737,35215-Sep-200914:03x64
Ndismigplugin.dll6.0.6002.22226137,21615-Sep-200913:30x64
Ndistrace.mofNot Applicable4,54803-Apr-200920:48Not Applicable

WORKAROUND

To work around the issue, you can disable the "Jumbo Frames" feature or can restrict Ethernet frames to 4 KB by using the network adapter properties dialog box.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates


Additional file information for Windows Server 2008 and for Windows Vista


Additional files for all supported x86-based versions of Windows Server 2008 and of Windows Vista

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Package_for_kb975698_client_2~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,69316-Sep-200905:57Not Applicable
Package_for_kb975698_client~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,43016-Sep-200905:57Not Applicable
Package_for_kb975698_sc_1~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,68916-Sep-200905:57Not Applicable
Package_for_kb975698_sc~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,42216-Sep-200905:57Not Applicable
Package_for_kb975698_server_1~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,69316-Sep-200905:57Not Applicable
Package_for_kb975698_server~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,43016-Sep-200905:57Not Applicable
X86_microsoft-windows-ndis_31bf3856ad364e35_6.0.6002.22226_none_aa27a3f6325dc68e.manifestNot Applicable134,13615-Sep-200915:00Not Applicable

Additional files for all supported Itanium-based versions of Windows Server 2008

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Ia64_microsoft-windows-ndis_31bf3856ad364e35_6.0.6002.22226_none_aa2947ec325bcf8a.manifestNot Applicable134,16415-Sep-200914:31Not Applicable
Package_for_kb975698_sc_1~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,52916-Sep-200905:57Not Applicable
Package_for_kb975698_sc~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,42616-Sep-200905:57Not Applicable
Package_for_kb975698_server_1~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,53316-Sep-200905:57Not Applicable
Package_for_kb975698_server~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,43416-Sep-200905:57Not Applicable

Additional files for all supported x64-based versions of Windows Server 2008 and of Windows Vista

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Amd64_microsoft-windows-ndis_31bf3856ad364e35_6.0.6002.22226_none_06463f79eabb37c4.manifestNot Applicable134,20615-Sep-200914:57Not Applicable
Package_for_kb975698_client_2~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,70516-Sep-200905:58Not Applicable
Package_for_kb975698_client~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43816-Sep-200905:58Not Applicable
Package_for_kb975698_sc_1~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,70116-Sep-200905:58Not Applicable
Package_for_kb975698_sc~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43016-Sep-200905:58Not Applicable
Package_for_kb975698_server_1~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,70516-Sep-200905:58Not Applicable
Package_for_kb975698_server~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43816-Sep-200905:58Not Applicable

REFERENCES

For more information about the NetDMA interface, visit the following Microsoft Web site:
http://msdn.microsoft.com/en-us/library/cc264906.aspx

Properties

Article ID: 975698 - Last Review: October 14, 2009 - Revision: 1.0
APPLIES TO
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Business
  • Windows Vista Business 64-bit Edition
  • Windows Vista Enterprise
  • Windows Vista Ultimate
  • Windows Server 2008 Datacenter without Hyper-V
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 for Itanium-Based Systems
  • Windows Server 2008 Standard without Hyper-V
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Standard
Keywords: 
kbhotfixserver kbautohotfix kbexpertiseadvanced kbqfe kbsurveynew KB975698

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