A Peripheral Component Interconnect (PCI) device is not recognized by a computer that is running Windows Vista or Windows Server 2008

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Article ID: 975749 - View products that this article applies to.
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SYMPTOMS

When you try to use a Peripheral Component Interconnect (PCI) device on a computer that is running Windows Vista or Windows Server 2008, the computer does not recognize the PCI device.

Note This issue occurs when the Subsystem Vendor ID (SVID) of the PCI device is zero.

For more information about SVID, see the "Definition of Terms" section.

CAUSE

This issue occurs because of a change to the Pci.sys driver in Windows Vista and in Windows Server 2008.

The Microsoft Windows family of operating systems uses combinations of six PCI values to create an ID that is unique to a device. The operating system reads and concatenates the Vendor ID (VID), Device ID (DID), Subsystem ID (SID), Subsystem Vendor ID (SVID), Revision ID (REV), and Class Code (CC), to create a multiple ID for each device.

When the SVID of a device is zero, Windows Vista and Windows Server 2008 also set the SID for the device to zero. Therefore, the operating system creates an incorrect multiple ID. Because of this behaviour, the operating system cannot recognize the device.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the Hotfix Request page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.

Prerequisites

The hotfix can be applied to any versions of Windows Vista and of Windows Server 2008.

For more information about how to install the Windows Vista service pack, click the following article number to view the article in the Microsoft Knowledge Base:
935791 How to obtain the latest Windows Vista service pack

For more information about how to install the Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
968849 How to obtain the latest service pack for Windows Server 2008

Restart requirement

You have to restart the computer after you apply this hotfix.

Registry information

To use one of the hotfixes in this package, you do not have to make any changes to the registry.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Vista and Windows Server 2008 file information notes
The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately . MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files, which are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows Vista
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File nameFile versionFile sizeDateTime
Agp440.sys6.0.6000.2112853,33617-Sep- 200912:48
Amdagp.sys6.0.6000.2112854,36017-Sep- 200912:48
Isapnp.sys6.0.6000.2112846,68017-Sep- 200912:48
Msisadrv.sys6.0.6000.2112813,40017-Sep- 200912:48
Mssmbios.sys6.0.6000.2112828,24817-Sep- 200912:48
Nv_agp.sys6.0.6000.21128106,05617-Sep- 200912:48
Pci.sys6.0.6000.21128140,87217-Sep- 200912:48
Rdpdr.sys6.0.6000.21128242,68817-Sep- 200910:14
Sisagp.sys6.0.6000.2112852,80817-Sep- 200912:48
Streamci.dll6.0.6000.2112822,08817-Sep- 200912:48
Swenum.sys6.0.6000.2112812,24817-Sep-200912:48
Termdd.sys6.0.6000.2112850,24817-Sep- 200912:48
Uliagpkx.sys6.0.6000.2112857,94417-Sep- 200912:48
Viaagp.sys6.0.6000.2112853,84817-Sep- 200912:48
Volmgr.sys6.0.6000.2112849,73617-Sep-200912:48
For all supported x86-based versions of Windows Vista Service Pack 1 or of Windows Server 2008
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File nameFile versionFile sizeDateTime
Agp440.sys6.0.6001.2252553,32017-Sep- 200913:09
Amdagp.sys6.0.6001.2252554,36017-Sep- 200913:09
Isapnp.sys6.0.6001.2252546,68017-Sep- 200913:09
Msisadrv.sys6.0.6001.2252513,40017-Sep- 200913:09
Mssmbios.sys6.0.6001.2252528,24817-Sep- 200913:09
Nv_agp.sys6.0.6001.22525106,07217-Sep- 200913:09
Pci.sys6.0.6001.22525148,56817-Sep- 200913:09
Rdpdr.sys6.0.6001.22525250,36817-Sep- 200910:23
Sisagp.sys6.0.6001.2252552,82417-Sep- 200913:09
Streamci.dll6.0.6001.2252522,10417-Sep- 200913:09
Swenum.sys6.0.6001.2252512,23217-Sep-200913:09
Termdd.sys6.0.6001.2252551,80017-Sep- 200913:09
Uliagpkx.sys6.0.6001.2252557,94417-Sep- 200913:09
Viaagp.sys6.0.6001.2252553,83217-Sep- 200913:09
Volmgr.sys6.0.6001.2252549,75217-Sep-200913:09
For all supported x86-based versions of Windows Vista Service Pack 2 or of Windows Server 2008 Service Pack 2
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File nameFile versionFile sizeDateTime
Agp440.sys6.0.6002.2222853,32017-Sep- 200912:50
Amdagp.sys6.0.6002.2222854,34417-Sep- 200912:50
Isapnp.sys6.0.6002.2222846,66417-Sep- 200912:50
Msisadrv.sys6.0.6002.2222813,38417-Sep- 200912:50
Mssmbios.sys6.0.6002.2222828,23217-Sep- 200912:50
Nv_agp.sys6.0.6002.22228106,05617-Sep- 200912:50
Pci.sys6.0.6002.22228148,55217-Sep- 200912:50
Rdpdr.sys6.0.6002.22228250,36817-Sep- 200910:12
Sisagp.sys6.0.6002.2222852,80817-Sep- 200912:50
Streamci.dll6.0.6002.2222822,07217-Sep- 200912:50
Swenum.sys6.0.6002.2222812,23217-Sep-200912:50
Termdd.sys6.0.6002.2222851,78417-Sep- 200912:50
Uliagpkx.sys6.0.6002.2222857,92817-Sep- 200912:50
Viaagp.sys6.0.6002.2222853,83217-Sep- 200912:50
Volmgr.sys6.0.6002.2222849,72017-Sep-200912:50
For all supported x64-based versions of Windows Vista
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File nameFile versionFile sizeDateTime
Agp440.sys6.0.6000.2112861,51217-Sep- 200913:11
Isapnp.sys6.0.6000.2112820,55217-Sep- 200913:11
Msisadrv.sys6.0.6000.2112814,93617-Sep- 200913:11
Mssmbios.sys6.0.6000.2112831,83217-Sep- 200913:11
Nv_agp.sys6.0.6000.21128123,48017-Sep- 200913:11
Pci.sys6.0.6000.21128167,49617-Sep- 200913:11
Rdpdr.sys6.0.6000.21128305,66417-Sep- 200910:42
Streamci.dll6.0.6000.2112823,64017-Sep- 200913:11
Swenum.sys6.0.6000.2112812,50417-Sep- 200913:11
Termdd.sys6.0.6000.2112859,48017-Sep- 200913:11
Uliagpkx.sys6.0.6000.2112865,11217-Sep- 200913:11
Volmgr.sys6.0.6000.2112859,46417-Sep-200913:11
For all supported x64-based versions of Windows Vista Service Pack 1 or of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTime
Agp440.sys6.0.6001.2252561,51217-Sep- 200913:16
Isapnp.sys6.0.6001.2252520,56817-Sep- 200913:17
Msisadrv.sys6.0.6001.2252514,93617-Sep- 200913:17
Mssmbios.sys6.0.6001.2252531,81617-Sep- 200913:17
Nv_agp.sys6.0.6001.22525123,48017-Sep- 200913:17
Pci.sys6.0.6001.22525178,26417-Sep- 200913:17
Rdpdr.sys6.0.6001.22525315,90417-Sep- 200910:39
Streamci.dll6.0.6001.2252523,64017-Sep- 200913:17
Swenum.sys6.0.6001.2252512,50417-Sep- 200913:17
Termdd.sys6.0.6001.2252561,00017-Sep- 200913:17
Uliagpkx.sys6.0.6001.2252565,11217-Sep- 200913:17
Volmgr.sys6.0.6001.2252565,62417-Sep-200913:17
For all supported x64-based versions of Windows Vista Service Pack 2 or of Windows Server 2008 Service Pack 2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTime
Agp440.sys6.0.6002.2222861,51217-Sep- 200912:41
Isapnp.sys6.0.6002.2222820,55217-Sep- 200912:41
Msisadrv.sys6.0.6002.2222814,92017-Sep- 200912:41
Mssmbios.sys6.0.6002.2222831,81617-Sep- 200912:41
Nv_agp.sys6.0.6002.22228123,46417-Sep- 200912:41
Pci.sys6.0.6002.22228177,73617-Sep- 200912:41
Rdpdr.sys6.0.6002.22228315,90417-Sep- 200910:19
Streamci.dll6.0.6002.2222823,62417-Sep- 200912:41
Swenum.sys6.0.6002.2222812,48817-Sep- 200912:41
Termdd.sys6.0.6002.2222861,00017-Sep- 200912:41
Uliagpkx.sys6.0.6002.2222865,09617-Sep- 200912:41
Volmgr.sys6.0.6002.2222865,60817-Sep-200912:41
For all supported Itanium-based versions of Windows Server 2008
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File nameFile versionFile sizeDateTime
Agp460.sys6.0.6001.22525136,70417-Sep- 200909:34
Isapnp.sys6.0.6001.2252534,39217-Sep- 200912:54
Msisadrv.sys6.0.6001.2252522,08817-Sep- 200912:54
Mssmbios.sys6.0.6001.2252554,36017-Sep- 200912:54
Pci.sys6.0.6001.22525440,90417-Sep- 200912:54
Rdpdr.sys6.0.6001.22525711,16817-Sep- 200910:26
Streamci.dll6.0.6001.2252543,08017-Sep- 200912:54
Swenum.sys6.0.6001.2252516,20017-Sep-200912:54
Termdd.sys6.0.6001.22525156,74417-Sep- 200912:54
Volmgr.sys6.0.6001.22525145,49617-Sep-200912:54
For all supported Itanium-based versions of Windows Server 2008 Service Pack 2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTime
Agp460.sys6.0.6002.22228136,70417-Sep- 200909:32
Isapnp.sys6.0.6002.2222834,37617-Sep- 200912:43
Msisadrv.sys6.0.6002.2222822,08817-Sep- 200912:43
Mssmbios.sys6.0.6002.2222854,34417-Sep- 200912:43
Pci.sys6.0.6002.22228440,39217-Sep- 200912:43
Rdpdr.sys6.0.6002.22228711,68017-Sep- 200910:18
Streamci.dll6.0.6002.2222843,08017-Sep- 200912:44
Swenum.sys6.0.6002.2222816,20017-Sep-200912:44
Termdd.sys6.0.6002.22228156,74417-Sep- 200912:44
Volmgr.sys6.0.6002.22228145,48017-Sep-200912:44

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

Definition of Terms


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TermAcronymDescription
Peripheral Component Interconnect devicePCI deviceAn electrical component that complies with the PCI specification.
Class CodeCC24-bit value that is located at offset 9, divided into Base Class, Sub-Class, and Programming interface.
Revision IDREV8-bit value that is located at offset 8.
Device IDDID 16-bit value that is located at offset 2.
Subsystem IDSID16-bit value that is located at offset 2E. The SID is the ID assigned by the manufacturer to uniquely identify the device.
Subsystem Vendor IDSVID16-bit value that is located at offset 2C. The SVID is the ID assigned to the manufacturer by the PCI SIG.
Vendor IDVID16-bit value that is located at offset 0.

For more information about PCI device identifiers, see the following Microsoft document:
http://download.microsoft.com/download/1/6/1/161ba512-40e2-4cc9-843a-923143f3456c/pciidspec-11.doc

Additional file information for Windows Server 2008 and for Windows Vista


Additional files for all supported x86-based versions of Windows Server 2008 and of Windows Vista
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File nameFile versionFile sizeDateTime
Package_for_kb975749_client_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,42617-Sep-200923:23
Package_for_kb975749_client_1~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,36717-Sep-200923:23
Package_for_kb975749_client_2~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,69417-Sep-200923:23
Package_for_kb975749_client~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,99517-Sep-200923:23
Package_for_kb975749_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,42117-Sep-200923:23
Package_for_kb975749_sc_1~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,69017-Sep-200923:23
Package_for_kb975749_sc~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,70117-Sep-200923:23
Package_for_kb975749_server_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,42517-Sep-200923:23
Package_for_kb975749_server_1~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,69417-Sep-200923:23
Package_for_kb975749_server~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,71317-Sep-200923:23
Package_for_kb975749_winpesrv_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,42217-Sep-200923:23
Package_for_kb975749_winpesrv~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,43017-Sep-200923:23
Package_for_kb975749_winpe_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,42017-Sep-200923:23
Package_for_kb975749_winpe~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,42417-Sep- 200923:23
X86_machine.inf_31bf3856ad364e35_6.0.6000.21128_none_b8a88bacdab115a4.manifestNot Applicable9,97417-Sep- 200923:38
X86_machine.inf_31bf3856ad364e35_6.0.6001.22525_none_ba8bf338d7da2475.manifestNot Applicable9,97417-Sep- 200923:38
X86_machine.inf_31bf3856ad364e35_6.0.6002.22228_none_bc7565fed4fdc59e.manifestNot Applicable9,97417-Sep-200923:38
Additional files for all supported x64-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTime
Amd64_machine.inf_31bf3856ad364e35_6.0.6000.21128_none_14c72730930e86da.manifestNot Applicable8,24217-Sep- 200923:56
Amd64_machine.inf_31bf3856ad364e35_6.0.6001.22525_none_16aa8ebc903795ab.manifestNot Applicable8,24217-Sep- 200923:56
Amd64_machine.inf_31bf3856ad364e35_6.0.6002.22228_none_189401828d5b36d4.manifestNot Applicable8,24217-Sep-200923:56
Package_for_kb975749_client_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43417-Sep-200923:23
Package_for_kb975749_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,37517-Sep-200923:23
Package_for_kb975749_client_2~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,70617-Sep-200923:23
Package_for_kb975749_client~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable2,00717-Sep-200923:23
Package_for_kb975749_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,42917-Sep-200923:23
Package_for_kb975749_sc_1~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,70217-Sep-200923:23
Package_for_kb975749_sc~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,71117-Sep-200923:23
Package_for_kb975749_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43317-Sep-200923:23
Package_for_kb975749_server_1~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,70617-Sep-200923:23
Package_for_kb975749_server~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,72317-Sep-200923:23
Package_for_kb975749_winpesrv_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43017-Sep-200923:23
Package_for_kb975749_winpesrv~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43817-Sep-200923:23
Package_for_kb975749_winpe_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,42817-Sep-200923:23
Package_for_kb975749_winpe~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43217-Sep-200923:23
Additional files for all supported Itanium-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTime
Ia64_machine.inf_31bf3856ad364e35_6.0.6001.22525_none_ba8d972ed7d82d71.manifestNot Applicable7,08117-Sep- 200923:24
Ia64_machine.inf_31bf3856ad364e35_6.0.6002.22228_none_bc7709f4d4fbce9a.manifestNot Applicable7,08117-Sep-200923:24
Package_for_kb975749_sc_0~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,42517-Sep-200923:23
Package_for_kb975749_sc_1~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,53017-Sep-200923:23
Package_for_kb975749_sc~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,70617-Sep-200923:23
Package_for_kb975749_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,42917-Sep-200923:23
Package_for_kb975749_server_1~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,53317-Sep-200923:23
Package_for_kb975749_server~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,71817-Sep-200923:23
Package_for_kb975749_winpesrv_0~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,42617-Sep-200923:23
Package_for_kb975749_winpesrv~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,43417-Sep-200923:23

Properties

Article ID: 975749 - Last Review: October 7, 2011 - Revision: 2.0
APPLIES TO
  • Windows Vista Starter
  • Windows Vista Home Basic
  • Windows Vista Home Premium
  • Windows Vista Business
  • Windows Vista Enterprise
  • Windows Vista Ultimate
  • Windows Web Server 2008
  • Windows Server 2008 Standard
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Datacenter
Keywords: 
kbfix kbexpertiseadvanced kbautohotfix kbsurveynew kbqfe KB975749

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