Article ID: 975774 - View products that this article applies to.
Microsoft System Center Operations Manager 2007 R2 Connectors update is now available. This update fixes the following issues in System Center Operations Manager 2007 R2 Connectors.
Issue 1: Potential high CPU usage of HP OVO Event Consumer for Windows (scinteropd.exe)The Scinteropd.exe process of HP OVO Event Consumer for Windows sometimes increases CPU usage to a very high level. This problem occurs only in System Center Operations Manager 2007 R2 Connectors for HP Operations Manager on Windows. It occurs in all language versions of the connectors.
Cause of issue 1
The Scinteropd.exe process enters a loop when multiple transactions occur at the same time.
Note For example, multiple transactions occur when the Scinteropd.exe process is acknowledging messages from the OVO side.
Issue 2: Synchronization issue in HP OVO ConnectorHP Operations Manager and System Center Operations Manager 2007 R2 may be in an asynchronous state when alerts are forwarded that have already been resolved. Open events are still present in HP Operations Manager even though the corresponding alerts in System Center Operations Manager 2007 R2 are already resolved.
Cause of issue 2
A delay occurs when an alert is marked "to be forwarded" and is actually handled by the connector service. If the forwarded alert is resolved before the connector service handles the alert, the release version of the OVO connector service forwards the resolved alert to HP OVO. Then, an active message is created in HP OVO that corresponds to the resolved alert in System Center Operations Manager 2007 R2.
Issue 3: Remedy connectors do not populate the Computer Name and Domain fieldsWhen an alert is forwarded from System Center Operations Manager 2007 R2 to Remedy, the Computer Name field and the Domain field are left blank in the Remedy notes field. This issue occurs in the release version of System Center Operations Manager 2007 R2 Connector for Remedy 6.3 and Remedy 7.1.
Cause of issue 3
The Computer Name field and the Domain field are populated incorrectly.
Issue 4: Unresponsiveness of the Interop provider when an Enterprise Management Service (EMS) API call returns an errorThe Interop provider may stop responding and not recover when an API calls to the EMS and returns an error.
Note Usually, the API calls to Remedy.
This issue typically occurs when large localized text strings in the Custom Field Alert properties are forwarded to Remedy. However, it can also occur with other properties.
Note This issue is associated with the Remedy connector. However, it might also occur with other connectors. Therefore, the update provided in this article includes the updated Unix Interop providers. However, do not apply the updated Unix Interop providers unless you are instructed to do this by a support professional. To apply the updated Unix Interop providers, you can uninstall the Interop provider and reinstall the new Unix Interop provider packages that are included in this update package.
Cause of issue 4
The Interop providers do not handle errors returned from the API calls correctly. After you apply this update, the Interop providers are updated to correctly handle errors returned from the API calls. If the forwarded alert cannot be inserted into the remote system according to the rules that apply to the remote system, the failure is logged and the provider continues to process additional forwarded alerts. This applies to all the System Center Operations Manager 2007 R2 Connectors.
Installation instructionsNotes for User Account Control-enabled systems
On a computer that is running a Windows Vista system or a Windows Server 2008 system that has User Account Control (UAC) enabled, all installations of OM2007R2Connectors-KB975774.EXE should be run at an elevated execution level. To do this, use one of the following methods:
To update the UNIX providers, you must uninstall the release version of the UNIX providers and then install the version that is included in this update. However, do not apply the updated Unix Interop providers unless you are instructed to do this by a support professional.
To update the Unix Interop providers, follow these steps:
Update informationA supported update is available from Microsoft. However, this update is intended to correct only the problem that is described in this article. Apply this update only to systems that are experiencing the problem described in this article. This update might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this update.
If the update is available for download, there is a "Update download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the Update.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific update. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
Note The "Update download available" form displays the languages for which the update is available. If you do not see your language, it is because a update is not available for that language.
PrerequisitesNo prerequisites are required.
Restart requirementYou do not have to restart the computer after you apply this update.
Update replacement informationThis update does not replace any other updates.
File informationThe English version of this update has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
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For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/824684/LN/ )Description of the standard terminology that is used to describe Microsoft software updates
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.
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