You cannot perform certain disk-related operations after a VSS hardware provider fails to create a snapshot on a computer that is running Windows Server 2008 or Windows Vista

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Article ID: 975832 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • You create a volume that covers one or more disks on a computer that is running Windows Vista or Windows Server 2008.
  • A Volume Shadow Copy Service (VSS) hardware provider tries to create a snapshot of the volume. However, an exception occurs and the action is unsuccessful.
In this scenario, you are cannot perform certain operations on the disks. The following common disk-related operations that you perform may fail:
  • You back up one of these disks by using a backup application such as System Center Date Protection Manager (DPM).
  • One of these disks is used as a shared disk in a Windows failover cluster. However, you cannot bring the shared disk online.
  • You run an application that calls the ResourceControl callback function together with the CLUSCTL_RESOURCE_STORAGE_GET_DISK_INFO_EX resource control code against these disks. Then, the application returns error code 1168.
Note This problem occurs on Windows Server 2008 R2 and on Windows 7.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
975921 You cannot back up a volume or failover if snapshots cannot be created by using VSS hardware provider

CAUSE

As the snapshot of a volume is being created, VSS sets the disks that are covered by the volume to a special state. When the snapshot is finished, VSS resets the disks to the normal state. If a VSS hardware provider fails to create a snapshot of a volume, VSS never sets the disks back to the normal state. This causes the disks to be in an incorrect state.

RESOLUTION

Important Before you install this hotfix, you must stop VSS. A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.

Prerequisites

To apply this hotfix, your computer must be running one of the following Windows operating systems:
  • Windows Vista Service Pack 1 (SP1)
  • Windows Vista Service Pack 2 (SP2)
  • Windows Server 2008
  • Windows Server 2008 Service Pack 2 (SP2)

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfix.

File information

The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table.
Windows Vista and Windows Server 2008 file information notes
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    Collapse this tableExpand this table
    VersionProductSR_LevelService branch
    6.0.600 0 . 16xxxWindows VistaRTMGDR
    6.0.600 0 . 20xxxWindows VistaRTMLDR
    6.0.600 1 . 18xxxWindows Vista and Windows Server 2008SP1GDR
    6.0.600 1 . 22xxxWindows Vista and Windows Server 2008SP1LDR
    6.0.600 2 . 18xxxWindows Vista and Windows Server 2008SP2GDR
    6.0.600 2 . 22xxxWindows Vista and Windows Server 2008SP2LDR
  • The first release of Windows Server 2008 contains Service Pack ( SP1)
  • The MANIFEST files (.manifest) and MUM files (.mum) installed for each environment are listed separately . MUM and MANIFEST files, and the associated security catalog (.cat) files, are very important to maintaining the state of the updated component. The security catalog files (attributes not listed) are signed with a Microsoft digital signature.
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
For all supported x86-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Vssvc.exe6.0.6001.225281,057,28022-Sep-200910:13x86
Vssvc.exe6.0.6002.222301,057,28022-Sep-200909:59x86
For all supported x64-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Vssvc.exe6.0.6001.225281,434,62422-Sep-200910:39x64
Vssvc.exe6.0.6002.222301,434,62422-Sep-200910:13x64
For all supported Itanium-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Vssvc.exe6.0.6001.225282,440,70422-Sep-200910:21IA-64
Vssvc.exe6.0.6002.222302,440,70422-Sep-200910:12IA-64

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base: -
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows Vista and for Windows Server 2008

Additional files for all supported x86-based versions of Windows Vista and of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Package_for_kb975832_client_1~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable1,36723-Sep-200905:42Not applicable
Package_for_kb975832_client_2~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable1,69323-Sep-200905:42Not applicable
Package_for_kb975832_client~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable1,71323-Sep-200905:42Not applicable
Package_for_kb975832_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable1,42123-Sep-200905:42Not applicable
Package_for_kb975832_sc_1~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable1,69023-Sep-200905:42Not applicable
Package_for_kb975832_sc~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable1,70123-Sep-200905:42Not applicable
Package_for_kb975832_server_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable1,42523-Sep-200905:42Not applicable
Package_for_kb975832_server_1~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable1,69423-Sep-200905:42Not applicable
Package_for_kb975832_server~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable1,71323-Sep-200905:42Not applicable
X86_microsoft-windows-vssservice_31bf3856ad364e35_6.0.6001.22528_none_5b48d55230fe0ac7.manifestNot applicable33,70022-Sep-200915:48Not applicable
X86_microsoft-windows-vssservice_31bf3856ad364e35_6.0.6002.22230_none_5d1c74fe2e33b124.manifestNot applicable33,70022-Sep-200913:58Not applicable
Additional files for all supported x64-based versions of Windows Vista and of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Amd64_microsoft-windows-vssservice_31bf3856ad364e35_6.0.6001.22528_none_b76770d5e95b7bfd.manifestNot applicable33,99022-Sep-200914:30Not applicable
Amd64_microsoft-windows-vssservice_31bf3856ad364e35_6.0.6002.22230_none_b93b1081e691225a.manifestNot applicable33,99022-Sep-200913:31Not applicable
Package_for_kb975832_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable1,37523-Sep-200905:42Not applicable
Package_for_kb975832_client_2~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable1,70523-Sep-200905:42Not applicable
Package_for_kb975832_client~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable1,72323-Sep-200905:42Not applicable
Package_for_kb975832_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable1,42923-Sep-200905:42Not applicable
Package_for_kb975832_sc_1~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable1,70223-Sep-200905:42Not applicable
Package_for_kb975832_sc~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable1,71123-Sep-200905:42Not applicable
Package_for_kb975832_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable1,43323-Sep-200905:42Not applicable
Package_for_kb975832_server_1~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable1,70623-Sep-200905:42Not applicable
Package_for_kb975832_server~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable1,72323-Sep-200905:42Not applicable
Additional files for all supported Itanium-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Ia64_microsoft-windows-vssservice_31bf3856ad364e35_6.0.6001.22528_none_5b4a794830fc13c3.manifestNot applicable33,97022-Sep-200913:45Not applicable
Ia64_microsoft-windows-vssservice_31bf3856ad364e35_6.0.6002.22230_none_5d1e18f42e31ba20.manifestNot applicable33,97022-Sep-200913:22Not applicable
Package_for_kb975832_sc_0~31bf3856ad364e35~ia64~~6.0.1.0.mumNot applicable1,42523-Sep-200905:42Not applicable
Package_for_kb975832_sc_1~31bf3856ad364e35~ia64~~6.0.1.0.mumNot applicable1,52923-Sep-200905:42Not applicable
Package_for_kb975832_sc~31bf3856ad364e35~ia64~~6.0.1.0.mumNot applicable1,70623-Sep-200905:42Not applicable
Package_for_kb975832_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mumNot applicable1,42923-Sep-200905:42Not applicable
Package_for_kb975832_server_1~31bf3856ad364e35~ia64~~6.0.1.0.mumNot applicable1,53323-Sep-200905:42Not applicable
Package_for_kb975832_server~31bf3856ad364e35~ia64~~6.0.1.0.mumNot applicable1,71723-Sep-200905:42Not applicable

REFERENCES

For more information about the ResourceControl callback function, visit the following Microsoft Developer Network (MSDN) Web site:
http://msdn.microsoft.com/en-us/library/aa372150(VS.85).aspx

Properties

Article ID: 975832 - Last Review: October 30, 2009 - Revision: 2.1
APPLIES TO
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Standard
  • Windows Vista Business
  • Windows Vista Business 64-bit Edition
  • Windows Vista Enterprise
  • Windows Vista Home Basic
  • Windows Vista Home Premium
  • Windows Vista Ultimate
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
Keywords: 
kbsurveynew kbexpertiseadvanced kbhotfixserver kbautohotfix kbqfe kbfix KB975832

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