An October 2009 update is available for the Customer Experience Improvement Program (CEIP) in Windows Vista and in Windows Server 2008

In Windows Vista and in Windows Server 2008, the Customer Experience Improvement Program (CEIP) collects information about how you use Windows. The CEIP also collects information about any problems that you experience when you use Windows. Microsoft uses this information to improve the features that you use most frequently.

If you join the CEIP, Microsoft will use the information that is collected only to improve the software. Microsoft will not use this information to identify you or to contact you.

This article describes an update to the CEIP in Windows Vista and in Windows Server 2008. This update configures the existing CEIP settings to improve the quality of the software-oriented information that is sent to Microsoft.

Update information

Who should apply this update

You should apply this update only if you have already joined the CEIP. This update will not affect your computer if you have not joined the CEIP.

To verify that you have joined the CEIP, follow these steps:

1. Click Start, and then click Control Panel.
2. Click Control Panel Home, and then click System and Maintenance.
3. Click Problem Reports and Solutions, and then click Customer Experience Improvement Settings.
4. Verify that the Join the Customer Experience Improvement Program option is selected.

How to obtain this update

To obtain the October 2009 update or the Customer Experience Improvement Program (CEIP) in Windows Vista and in Windows Server 2008, you can download it from the Microsoft Windows Update Web site or from the Windows Download Center.

Windows Update Web site

Windows Download Center

The following files are available for download from the Microsoft Download Center:

Update for Windows Vista, x86-based versions

Download the update for Windows Vista x86-based versions (KB975889) package now. (http://www.microsoft.com/downloads/details.aspx?FamilyId=22fd8ca5-643c-4071-9266-6b504a269c7e)

Update for Windows Vista, x64-based versions

Download the update for Windows Vista x64-based versions (KB975889) package now. (http://www.microsoft.com/downloads/details.aspx?FamilyId=6fd6dd1a-6e6f-4eab-8a19-90cb5355e011)

Update for Windows Server 2008, x32-based versions

Download the update for Windows Server 2008 x86-based versions (KB975889) package now. (http://www.microsoft.com/downloads/details.aspx?FamilyId=fa33e3f7-b950-4759-b40b-d3804e1675a2)

Update for Windows Server 2008, x64-based versions

Download the update for Windows Server 2008 x64-based versions (KB975889) package now. (http://www.microsoft.com/downloads/details.aspx?FamilyId=347b7433-d44c-4a6e-a885-befd30b45227)

Update for Windows Server 2008, Itanium-based versions

Download the Update for Windows Server 2008 for Itanium-based Systems (KB975889) package now. (http://www.microsoft.com/downloads/details.aspx?FamilyId=47cfb54b-70f4-45d7-8c51-b9f30a31aca9)

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base: Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Restart requirement

You do not have to restart the computer after you apply this update.

Prerequisites

To apply this update, your computer must be running one of the following operating systems:

• Windows Vista Service Pack 1 (SP1)
• Windows Server 2008

For more information about how to install the Windows Vista service pack, click the following article number to view the article in the Microsoft Knowledge Base: Additionally, only those users who are enrolled in the CEIP will be affected by this update.

File information

The English version of this update has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista and Windows Server 2008 file information notes

• The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
  Collapse this tableExpand this table

  Version	Product	Milestone	Service branch
  6.0.6000.16xxx	Windows Vista	RTM	GDR
  6.0.6000.20xxx	Windows Vista	RTM	LDR
  6.0.6001.18xxx	Windows Vista SP1 and Windows Server 2008 SP1	SP1	GDR
  6.0.6001.22xxx	Windows Vista SP1 and Windows Server 2008 SP1	SP1	LDR
  6.0.6002.18xxx	Windows Vista SP2 and Windows Server 2008 SP2	SP2	GDR
  6.0.6002.22xxx	Windows Vista SP2 and Windows Server 2008 SP2	SP2	LDR

• Service Pack 1 is integrated into the original release version of Windows Server 2008. Therefore, RTM milestone files apply only to Windows Vista. RTM milestone files have a 6.0.0000.xxxxxx version number.
• GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.

For all supported x86-based versions of Windows Vista SP 1 and of Windows Server 2008

For all supported x64-based versions of Windows Vista SP 1 and of Windows Server 2008

For all supported IA64-based versions of Windows Vista SP 1 and of Windows Server 2008

How to remove the update

To remove this update, follow these steps:

1. In Control Panel, click View Installed Updates in the Programs and Features item.
2. Click Update for Microsoft Windows (KB975889), and then click Uninstall.

For more information about the Windows Vista CEIP, visit the following Microsoft Web site:
For more information about an earlier update of the Windows Vista CEIP, click the following article numbers to view the articles in the Microsoft Knowledge Base: