A parallel backup operation may fail when the operation is performed by Volume Shadow Copy Service (VSS)

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Article ID: 975928 - View products that this article applies to.
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SYMPTOMS

When Volume Shadow Copy Service (VSS) performs a parallel backup operation on a computer that is running Windows Server 2003 Service Pack 2 (SP2), Windows Vista, or Windows Server 2008, the operation may fail. When this issue occurs, the VSS writers are in a "corrupted" state, and the VSS writers return the following error message:
0x80042319
VSS_E_WRITER_NOT_RESPONDING


For example, you may encounter this issue when you use System Center Data Protection Manager to perform a parallel backup operation.

CAUSE

Parallel backups that use VSS are not reliable because of an issue in VSS writers.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, your computer must be running one of the following Windows operating systems:
  • Windows Server 2003 Service Pack 2 (SP2)
  • Windows Vista Service Pack 1 (SP1)
  • Windows Vista Service Pack 2 (SP2)
  • Windows Server 2008
  • Windows Server 2008 Service Pack 2 (SP2)

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Server 2003 Service Pack 2 (SP2) file information note

The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files (attributes not listed) are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Server 2003 SP2

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirement
W03a3409.dll5.2.3790.459043,52016-Sep-200912:16x86SP2
Swprv.dll5.2.3790.4599288,25606-Oct-200915:47x86SP2
Vssapi.dll5.2.3790.4599571,90406-Oct-200915:47x86SP2
Vssvc.exe5.2.3790.4599838,14406-Oct-200910:17x86SP2
For all supported x64-based versions of Windows Server 2003 SP2

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
W03a3409.dll5.2.3790.459044,03206-Oct-200913:38x64SP2Not Applicable
Swprv.dll5.2.3790.4599693,76006-Oct-200913:38x64SP2Not Applicable
Vssapi.dll5.2.3790.45991,348,09606-Oct-200913:38x64SP2Not Applicable
Vssvc.exe5.2.3790.45992,068,99206-Oct-200913:38x64SP2Not Applicable
Wvssapi.dll5.2.3790.4599571,90406-Oct-200913:38x86SP2WOW
Ww03a3409.dll5.2.3790.459043,52006-Oct-200913:38x86SP2WOW
For all supported IA-64-based versions of Windows Server 2003 SP2

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Swprv.dll5.2.3790.4599871,93606-Oct-200913:38IA-64SP2Not Applicable
Vssapi.dll5.2.3790.45991,674,24006-Oct-200913:38IA-64SP2Not Applicable
Vssvc.exe5.2.3790.45992,595,84006-Oct-200913:38IA-64SP2Not Applicable
W03a3409.dll5.2.3790.459042,49606-Oct-200913:38IA-64SP2Not Applicable
Wvssapi.dll5.2.3790.4599571,90406-Oct-200913:38x86SP2WOW
Ww03a3409.dll5.2.3790.459043,52006-Oct-200913:38x86SP2WOW
Windows Vista and Windows Server 2008 file information notes
Important Windows Vista and Windows Server 2008 updates are included in the same packages. However, only one of these products may be listed on the "Hotfix Request" page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    Collapse this tableExpand this table
    VersionProductSR_LevelService branch
    6.0.600 0 . 20xxxWindows VistaRTMLDR
    6.0.600 1 . 22xxxWindows Vista and Windows Server 2008SP1LDR
    6.0.600 2 . 22xxxWindows Vista and Windows Server 2008SP2LDR
  • Service Pack 1 is integrated into the release version of Windows Server 2008. Therefore, RTM milestone files apply only to Windows Vista. RTM milestone files have a 6.0.0000.xxxxxx version number.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Eventcls.dll6.0.6001.2256319,96812-Nov-200917:50x86
Vssapi.dll6.0.6001.225631,080,32012-Nov-200917:53x86
Vsstrace.dll6.0.6001.2256369,12012-Nov-200917:53x86
Eventcls.dll6.0.6002.2226719,96812-Nov-200917:36x86
Vssapi.dll6.0.6002.222671,080,32012-Nov-200917:40x86
Vsstrace.dll6.0.6002.2226769,12012-Nov-200917:40x86
For all supported x64-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Eventcls.dll6.0.6001.2256324,06412-Nov-200918:21x64
Vssapi.dll6.0.6001.225631,500,16012-Nov-200918:26x64
Vsstrace.dll6.0.6001.2256392,16012-Nov-200918:26x64
Eventcls.dll6.0.6002.2226724,06412-Nov-200917:41x64
Vssapi.dll6.0.6002.222671,500,16012-Nov-200917:45x64
Vsstrace.dll6.0.6002.2226792,16012-Nov-200917:45x64
Eventcls.dll6.0.6001.2256319,96812-Nov-200917:50x86
Vssapi.dll6.0.6001.225631,080,32012-Nov-200917:53x86
Vsstrace.dll6.0.6001.2256369,12012-Nov-200917:53x86
Eventcls.dll6.0.6002.2226719,96812-Nov-200917:36x86
Vssapi.dll6.0.6002.222671,080,32012-Nov-200917:40x86
Vsstrace.dll6.0.6002.2226769,12012-Nov-200917:40x86
For all supported IA-64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Eventcls.dll6.0.6001.2256346,08012-Nov-200918:06IA-64
Vssapi.dll6.0.6001.225632,627,07212-Nov-200918:11IA-64
Vsstrace.dll6.0.6001.22563157,69612-Nov-200918:11IA-64
Eventcls.dll6.0.6002.2226746,08015-Nov-200919:10IA-64
Vssapi.dll6.0.6002.222672,627,07215-Nov-200919:14IA-64
Vsstrace.dll6.0.6002.22267157,69615-Nov-200919:14IA-64
Eventcls.dll6.0.6001.2256319,96812-Nov-200917:50x86
Vssapi.dll6.0.6001.225631,080,32012-Nov-200917:53x86
Vsstrace.dll6.0.6001.2256369,12012-Nov-200917:53x86
Eventcls.dll6.0.6002.2226719,96812-Nov-200917:36x86
Vssapi.dll6.0.6002.222671,080,32012-Nov-200917:40x86
Vsstrace.dll6.0.6002.2226769,12012-Nov-200917:40x86


STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows Vista and for Windows Server 2008

Additional files for all supported x86-based versions of Windows Vista and of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Package_1_for_kb975928~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,77416-Nov-200908:44Not Applicable
Package_2_for_kb975928~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,94116-Nov-200908:44Not Applicable
Package_3_for_kb975928~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,77916-Nov-200908:44Not Applicable
Package_4_for_kb975928~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,77916-Nov-200908:44Not Applicable
Package_5_for_kb975928~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable2,42916-Nov-200908:44Not Applicable
Package_6_for_kb975928~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable2,26816-Nov-200908:44Not Applicable
Package_7_for_kb975928~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable2,26816-Nov-200908:44Not Applicable
Package_for_kb975928_client_1~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,36716-Nov-200908:44Not Applicable
Package_for_kb975928_client_2~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,69416-Nov-200908:44Not Applicable
Package_for_kb975928_client~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,71316-Nov-200908:44Not Applicable
Package_for_kb975928_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,42116-Nov-200908:44Not Applicable
Package_for_kb975928_sc_1~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,69016-Nov-200908:44Not Applicable
Package_for_kb975928_sc~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,70116-Nov-200908:44Not Applicable
Package_for_kb975928_server_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,42516-Nov-200908:44Not Applicable
Package_for_kb975928_server_1~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,69416-Nov-200908:44Not Applicable
Package_for_kb975928_server~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,71316-Nov-200908:44Not Applicable
Package_for_kb975928_winpesrv_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,42216-Nov-200908:44Not Applicable
Package_for_kb975928_winpesrv~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,43016-Nov-200908:44Not Applicable
X86_331747b32a0ce685b141a3c98ac69e00_31bf3856ad364e35_6.0.6002.22267_none_90a771fdf7d661fa.manifestNot Applicable69416-Nov-200908:44Not Applicable
X86_c81e5c23981a5674385a5395717d7bf8_31bf3856ad364e35_6.0.6001.22563_none_31d1349c1041f320.manifestNot Applicable69416-Nov-200908:44Not Applicable
X86_microsoft-windows-vssapi_31bf3856ad364e35_6.0.6001.22563_none_d532a4099b0d335f.manifestNot Applicable20,76512-Nov-200919:47Not Applicable
X86_microsoft-windows-vssapi_31bf3856ad364e35_6.0.6002.22267_none_d71d1719982feddf.manifestNot Applicable20,76512-Nov-200919:21Not Applicable
Additional files for all supported x64-based versions of Windows Vista and of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Amd64_002c49c30344696d45681874c559458f_31bf3856ad364e35_6.0.6001.22563_none_4fda7061b8e85c96.manifestNot Applicable69816-Nov-200908:44Not Applicable
Amd64_0fac49ffcdf0c9cb7b6f7ca596014fcd_31bf3856ad364e35_6.0.6002.22267_none_02c6a73999b69cfb.manifestNot Applicable1,03616-Nov-200908:44Not Applicable
Amd64_4ac6b2d3d42bd2a6799b18e64492bc4f_31bf3856ad364e35_6.0.6001.22563_none_c9df3b927b9a2713.manifestNot Applicable1,03616-Nov-200908:44Not Applicable
Amd64_microsoft-windows-vssapi_31bf3856ad364e35_6.0.6001.22563_none_31513f8d536aa495.manifestNot Applicable20,80313-Nov-200911:20Not Applicable
Amd64_microsoft-windows-vssapi_31bf3856ad364e35_6.0.6002.22267_none_333bb29d508d5f15.manifestNot Applicable20,80312-Nov-200919:21Not Applicable
Package_1_for_kb975928~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,78416-Nov-200908:44Not Applicable
Package_2_for_kb975928~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable2,16516-Nov-200908:44Not Applicable
Package_3_for_kb975928~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable2,00116-Nov-200908:44Not Applicable
Package_4_for_kb975928~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable2,00116-Nov-200908:44Not Applicable
Package_5_for_kb975928~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable2,65916-Nov-200908:44Not Applicable
Package_6_for_kb975928~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable2,49616-Nov-200908:44Not Applicable
Package_7_for_kb975928~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable2,49616-Nov-200908:44Not Applicable
Package_for_kb975928_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,37516-Nov-200908:44Not Applicable
Package_for_kb975928_client_2~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,70616-Nov-200908:44Not Applicable
Package_for_kb975928_client~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,72316-Nov-200908:44Not Applicable
Package_for_kb975928_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,42916-Nov-200908:44Not Applicable
Package_for_kb975928_sc_1~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,70216-Nov-200908:44Not Applicable
Package_for_kb975928_sc~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,71116-Nov-200908:44Not Applicable
Package_for_kb975928_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43316-Nov-200908:44Not Applicable
Package_for_kb975928_server_1~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,70616-Nov-200908:44Not Applicable
Package_for_kb975928_server~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,72316-Nov-200908:44Not Applicable
Package_for_kb975928_winpesrv_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43016-Nov-200908:44Not Applicable
Package_for_kb975928_winpesrv~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43816-Nov-200908:44Not Applicable
X86_microsoft-windows-vssapi_31bf3856ad364e35_6.0.6001.22563_none_d532a4099b0d335f.manifestNot Applicable20,76512-Nov-200919:47Not Applicable
X86_microsoft-windows-vssapi_31bf3856ad364e35_6.0.6002.22267_none_d71d1719982feddf.manifestNot Applicable20,76512-Nov-200919:21Not Applicable
Additional files for all supported IA-64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Ia64_378179b64d061a777d487a249a3d5ee1_31bf3856ad364e35_6.0.6002.22267_none_892423f4a87cd499.manifestNot Applicable1,03416-Nov-200908:35Not Applicable
Ia64_c024bfc06f1dec546b0215e08b3146fc_31bf3856ad364e35_6.0.6001.22563_none_f287417c2a3af75c.manifestNot Applicable1,03416-Nov-200908:35Not Applicable
Ia64_df0d63f6805681e468842b106248fdea_31bf3856ad364e35_6.0.6001.22563_none_8e3dfb9e860cc209.manifestNot Applicable69616-Nov-200908:35Not Applicable
Ia64_microsoft-windows-vssapi_31bf3856ad364e35_6.0.6001.22563_none_d53447ff9b0b3c5b.manifestNot Applicable20,78412-Nov-200921:33Not Applicable
Ia64_microsoft-windows-vssapi_31bf3856ad364e35_6.0.6002.22267_none_d71ebb0f982df6db.manifestNot Applicable20,78416-Nov-200907:26Not Applicable
Package_1_for_kb975928~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,77916-Nov-200908:35Not Applicable
Package_2_for_kb975928~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,99616-Nov-200908:35Not Applicable
Package_3_for_kb975928~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,99616-Nov-200908:35Not Applicable
Package_4_for_kb975928~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable2,32116-Nov-200908:35Not Applicable
Package_5_for_kb975928~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable2,32116-Nov-200908:35Not Applicable
Package_for_kb975928_sc_0~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,42516-Nov-200908:35Not Applicable
Package_for_kb975928_sc_1~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,53016-Nov-200908:35Not Applicable
Package_for_kb975928_sc~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,70616-Nov-200908:35Not Applicable
Package_for_kb975928_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,42916-Nov-200908:35Not Applicable
Package_for_kb975928_server_1~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,53316-Nov-200908:35Not Applicable
Package_for_kb975928_server~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,71816-Nov-200908:35Not Applicable
Package_for_kb975928_winpesrv_0~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,42616-Nov-200908:35Not Applicable
Package_for_kb975928_winpesrv~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,43416-Nov-200908:35Not Applicable
X86_microsoft-windows-vssapi_31bf3856ad364e35_6.0.6001.22563_none_d532a4099b0d335f.manifestNot Applicable20,76512-Nov-200919:47Not Applicable
X86_microsoft-windows-vssapi_31bf3856ad364e35_6.0.6002.22267_none_d71d1719982feddf.manifestNot Applicable20,76512-Nov-200919:21Not Applicable

Properties

Article ID: 975928 - Last Review: December 8, 2009 - Revision: 1.1
APPLIES TO
  • Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
  • Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems
  • Microsoft Windows Server 2003, Datacenter x64 Edition
  • Microsoft Windows Server 2003, Enterprise x64 Edition
  • Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
  • Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
  • Microsoft Windows Server 2003, Standard x64 Edition
  • Microsoft Windows Server 2003, Standard Edition (32-bit x86)
  • Microsoft Windows Server 2003, Web Edition
  • Windows Server 2008 Datacenter without Hyper-V
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 for Itanium-Based Systems
  • Windows Server 2008 Standard without Hyper-V
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Standard
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Business
  • Windows Vista Business 64-bit Edition
  • Windows Vista Enterprise
  • Windows Vista Home Basic
  • Windows Vista Home Premium
  • Windows Vista Starter
  • Windows Vista Ultimate
Keywords: 
kbqfe kbhotfixserver kbsurveynew kbautohotfix kbexpertiseinter kbbug kbfix KB975928

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