In Office Communicator 2007 R2, HTML tabs stop working after you apply the October 2009 update that is described in Microsoft Knowledge Base (KB) article 972884

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Article ID: 976044 - View products that this article applies to.
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SYMPTOMS

In Microsoft Office Communicator 2007 R2, HTML tabs stop working after you apply the October 2009 update that is described in Microsoft Knowledge Base (KB) article 972884.

CAUSE

This problem occurs because the default value of the contactid element setting is incorrect.

WORKAROUND

To work around this problem, change the value of the contactid element setting that is defined in the XML definition file from false to true.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

The location of the XML file is defined in the TabUrl registry entry under the
HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Communicator
registry subkey. The TabUrl registry entry type is REG_SZ.

The following example of an XML file displays the Response Group statistics and the default page of the pool server Web site in two separate tabs.

Note The value of the contactid element setting in the example is set to true.
<?xml version="1.0" ?> 
<tabdata> 
<tab> 
	<image>https://eepool01.contoso.com/rgs/clients/RgsOcTab.png</image>
	<name>Response Group Tab</name>
	<tooltip>Response Group Tab</tooltip>
	<contenturl>https://eepool01.contoso.com/rgs/clients/Tab.aspx</contenturl>
	<userid>true</userid>
	<contactid>true</contactid> 
	<accessibility>inside</accessibility> 
<client> 
	<communicatorWebAccess>true</communicatorWebAccess> 
</client> 
</tab> 
<tab> 
	<image>https://eepool01.contoso.com/rgs/clients/RgsOcTab.png</image>
	<name>Insite</name>
	<tooltip>KnowHow</tooltip>
	<contenturl>http://eepool01.contoso.com/default.htm</contenturl>
	<userid>true</userid>
	<contactid>true</contactid> 
	<accessibility>both</accessibility> 
<client> 
	<communicatorWebAccess>true</communicatorWebAccess> 
</client> 
</tab> 
</tabdata>
In this example, the value of the TabUrl registry entry is https://eepool01.litewareinc.com/tabs.xml.

For more information about the October 2009 update, click the following article number to view the article in the Microsoft Knowledge Base:
972884 Description of the update for Communicator 2007 R2: Oct 2009

Properties

Article ID: 976044 - Last Review: October 28, 2009 - Revision: 1.1
APPLIES TO
  • Microsoft Office Communicator 2007 R2
Keywords: 
kbexpertiseinter kbsurveynew kbprb KB976044

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