Article ID: 976051 - Last Review: October 28, 2009 - Revision: 1.0

The Communicator 2007 R2 screen freezes intermittently for several seconds when you are in an audio or a video conferencing session

View products that this article applies to.
System TipThis article applies to a different operating system than the one you are using. Article content that may not be relevant to you is disabled.
Expand all | Collapse all

SYMPTOMS

In an audio or a video conferencing session, the Microsoft Office Communicator 2007 R2 screen freezes intermittently for several seconds. This problem occurs if Office Communicator 2007 R2 is connected to a Tandberg video conferencing system by a long-distance Multiprotocol Label Switching (MPLS) wide area network (WAN) link.

Note This issue may also occur between two Communicator 2007 R2 clients.

RESOLUTION

To resolve this issue, apply the following update:
972884  (http://support.microsoft.com/kb/972884/ ) Description of the update for Communicator 2007 R2: Oct 2009
APPLIES TO
  • Microsoft Office Communicator 2007 R2
Back to the top
Keywords: 
kbexpertisebeginner kbsurveynew kbprb KB976051