Article ID: 976137 - Last Review: January 22, 2010 - Revision: 1.0

Exchange Server 2007 Unified Messaging incorrectly plays a nonbusiness hours greeting when someone call during holiday

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SYMPTOMS

Consider the following scenario:
  • You have a computer that is running Microsoft Exchange Server 2007 Unified Messaging (UM).
  • You configure a custom nonbusiness hours welcome greeting and a custom holiday welcome greeting.
  • Someone call during the business hours on the holiday.
In this scenario, the callers hear both the nonbusiness hours greeting and the holiday greeting. However, the callers should only hear the holiday greeting when they call during the holiday.
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CAUSE

This problem occurs because Exchange Server 2007 UM misses a condition set in the configuration of Auto Attendant.
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RESOLUTION

To resolve this problem, install the following update rollup:
972076  (http://support.microsoft.com/kb/972076/ ) Description of Update Rollup 2 for Exchange Server 2007 Service Pack 2
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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
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MORE INFORMATION

For more information about how to enable a custom nonbusiness hours welcome greeting on a Unified Messaging Auto Attendant, visit the following Microsoft Web site:
http://technet.microsoft.com/en-us/library/bb232183(EXCHG.80).aspx (http://technet.microsoft.com/en-us/library/bb232183(EXCHG.80).aspx)

For more information about how to configure a holiday schedule for a Unified Messaging Auto Attendant, visit the following Microsoft Web site:
http://technet.microsoft.com/en-us/library/bb266921(EXCHG.80).aspx (http://technet.microsoft.com/en-us/library/bb266921(EXCHG.80).aspx)
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APPLIES TO
  • Microsoft Exchange Server 2007 Service Pack 2, when used with:
    • Microsoft Exchange Server 2007 Enterprise Edition
    • Microsoft Exchange Server 2007 Standard Edition
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Keywords: 
kbsurveynew kbexpertiseinter kbfix kbqfe kbhotfixrollup KB976137
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