FIX: In Host Integration Server 2006, a slow memory leak occurs in the SNA MngAgent service when you use a WMI script to retrieve data that is related to Host Integration Server

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Article ID: 976180 - View products that this article applies to.
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SYMPTOMS

In a Microsoft Host Integration Server 2006 environment, you use a Windows Management Instrumentation (WMI) script to retrieve data that is related to Host Integration Server. In this situation, a slow memory leak occurs in the SNA Server Manage Agent (SNA MngAgent) service.

For example, you run a WMI script such as the following every six minutes or more to retrieve data that is related to Host Integration Server. In this example, the memory usage of the SNA MngAgent service slowly increases.
wmic.exe /NAMESPACE:\\root\Microsoft_HIS path MsSna_Domain
Eventually, the memory usage consumes about 2 gigabytes (GB) of memory, and then the operation fails.

CAUSE

This issue occurs because virtual memory is not released when the operation is disconnected from the SNA MngAgent service. When the operation is run every six minutes or more, the WMI function WmiSna!CSnaOleProvider unloads. This behavior triggers this issue.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

To apply this hotfix, you must have Host Integration Server 2006 installed.

Restart information

You do not have to restart the computer after you apply this hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
For all supported x86-based versions of Host Integration Server 2006
Collapse this tableExpand this table
File NameFile VersionFile SizeDateTimePlatform
Adloc.dll7.0.2941.028,48014-Oct-200915:20x86
Hisservicelib.dll7.0.2941.032,59214-Oct-200915:20x86
Mmcsna.dll7.0.2941.0324,92814-Oct-200915:20x86
Mngagent.exe7.0.2941.0129,86414-Oct-200915:20x86
Mngbase.dll7.0.2941.0126,78414-Oct-200915:20x86
Mngcli.exe7.0.2941.0129,34414-Oct-200915:20x86
Mngsna.dll7.0.2941.0122,68814-Oct-200915:20x86
Snaadmin.dll7.0.2941.0392,52014-Oct-200915:20x86
Snabase.exe7.0.2941.0230,20814-Oct-200915:20x86
Snacfg.dll7.0.2941.0284,48014-Oct-200915:20x86
Snacfg.exe7.0.2941.0231,74414-Oct-200915:20x86
Snadmod.dll7.0.2941.0819,52014-Oct-200915:20x86
Snaevent.dll7.0.2941.0518,98414-Oct-200915:20x86
Snaip.dll7.0.2941.0107,32814-Oct-200915:20x86
Snalm.dll7.0.2941.059,20014-Oct-200915:20x86
Snamanag.dll7.0.2941.0127,81614-Oct-200915:20x86
Snaole.dll7.0.2941.0646,97614-Oct-200915:20x86
Snaolewmi.dll7.0.2941.0637,25614-Oct-200915:20x86
Wmisna.dll7.0.2941.0321,34414-Oct-200915:20x86
For all supported x64-based versions of Host Integration Server 2006
Collapse this tableExpand this table
File NameFile VersionFile SizeDateTimePlatform
Adloc.dll7.0.2941.035,13614-Oct-200915:22x64
Dlc.sys7.0.2758.0106,76014-Oct-200915:22x64
Hisservicelib.dll7.0.2941.046,92814-Oct-200915:22x64
Mmcsna.dll7.0.2941.0441,66414-Oct-200915:22x64
Mngagent.exe7.0.2941.0176,45614-Oct-200915:22x64
Mngbase.dll7.0.2941.0163,13614-Oct-200915:22x64
Mngcli.exe7.0.2941.0175,93614-Oct-200915:22x64
Mngsna.dll7.0.2941.0164,67214-Oct-200915:22x64
Snaadmin.dll7.0.2941.0512,32814-Oct-200915:22x64
Snabase.exe7.0.2941.0290,62414-Oct-200915:22x64
Snacfg.dll7.0.2941.0390,46414-Oct-200915:22x64
Snacfg.exe7.0.2941.0293,18414-Oct-200915:22x64
Snadmod.dll7.0.2941.01,027,90414-Oct-200915:22x64
Snaevent.dll7.0.2941.0524,10414-Oct-200915:22x64
Snaip.dll7.0.2941.0129,34414-Oct-200915:22x64
Snalm.dll7.0.2941.071,48814-Oct-200915:22x64
Snamanag.dll7.0.2941.0191,81614-Oct-200915:22x64
Snaole.dll7.0.2941.0870,72014-Oct-200915:22x64
Snaolewmi.dll7.0.2941.0855,36814-Oct-200915:22x64
Wmisna.dll7.0.2941.0601,92014-Oct-200915:22x64

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

REFERENCES

For more information about the WMI command-line (also known as WMIC) utility, visit the following Microsoft Developer Network (MSDN) Web site:
http://msdn.microsoft.com/en-us/library/aa394531(VS.85).aspx

Properties

Article ID: 976180 - Last Review: October 7, 2011 - Revision: 2.0
APPLIES TO
  • Microsoft Host Integration Server 2006 Enterprise Edition
  • Microsoft Host Integration Server 2006
Keywords: 
kbexpertiseinter kbfix kbbug kbsurveynew kbqfe KB976180

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