"Application has quit unexpectedly" error when you start a Microsoft Office for Mac Application

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Article ID: 976191 - View products that this article applies to.
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SYMPTOMS

When you try to start a Microsoft Office for Mac application, you receive the following error message:
The Application has quit unexpectedly
When you click the report button, the report information seems to reflect an Apple error.

CAUSE

The error occurs if the program icon was moved out of the Microsoft Office 2008 folder.

RESOLUTION

To resolve this issue, the program icon will have to be moved back into the correct folder. If that is unsuccessful, the software will have to be removed and reinstalled manually.

To move the Office for Mac application icon back to the correct location, follow these steps:
  1. Hold down the Apple key on your keyboard, and then click the icon in the Dock for the Microsoft Office application that is not starting correctly.
  2. The icon for the problem program should appear highlighted in the window that is displayed. Click File, and then click Get Info.
  3. Note the information from the Version field.
  4. Note the information from the Where field.
  5. Close the dialog box and the window.
  6. Hold down the Apple key on your keyboard and, in the Dock, click the icon for one of the Microsoft Office applications that is starting correctly.
  7. The Microsoft Office application icon should appear highlighted in the window that is displayed. Click File, and then select Get Info.
  8. Note the information from the Version field.
  9. Note the information from the Where field.
  10. Move the icon for the problem program to the Where field location that is listed in step 9.
  11. After the application icon has been moved, double-click the icon to determine whether the application starts correctly.
  12. If the application starts and creates a new icon on the Dock, drag the old icon from the Dock onto the desktop. This action should cause the old icon to disappear.
  13. To complete these steps, hold the CONTROL key and click the icon that was just created in the Dock when you started the application. Select Keep in Dock.
If the error still occurs after the icon is moved into the appropriate folder, you will have to manually remove and reinstall the program to make sure that you are performing a "clean install."

To manually remove and reinstall Microsoft Office for Mac, follow these steps:
  1. Exit all open programs.
  2. Make sure that you have your software installation media so that you can reinstall the software after you remove it.
  3. Open the Hard Drive.
  4. Open the Library folder.
  5. Open the Application Support folder.
  6. Locate the Microsoft folder, and then move it to the Trash.
  7. Click the Go menu.
  8. Select Applications.
  9. Move the Entourage icon that is displayed here to the Trash.
  10. Move the Microsoft Office 2008 folder to the Trash.
  11. Confirm that there is nothing in the Trash that you want to keep.
  12. Empty the Trash.
  13. Insert the installation media for Microsoft Office 2008 for Mac.
  14. Run the installation setup assistant.
  15. After the installation is complete, click the Go menu.
  16. Click Applications.
  17. Select Microsoft Office 2008.
  18. Click to select Microsoft Word.
  19. Click the File menu.
  20. Click Get Info.
  21. Note the version number that is listed.
  22. If the version number is 12.0, you will need to download the 12.1 update, the 12.2 update, and the 12.2.1 update. If the version is 12.1, you will only need the 12.2 update and the 12.2.1 update.
  23. Open an Internet Browser (such as Safari or Firefox,), and then visit the following Web site:
    http://www.mactopia.com
  24. Click Downloads.
  25. Scroll to the bottom of the page to Browse for Downloads.
  26. On the left side of the screen, select Microsoft Office 2008 under Products.
  27. Select the necessary updates one at a time in the center pane under Downloads.
  28. On the right side of the screen, select English.dmg under Details.
  29. Repeat steps 25 through 28 for all the downloads that you need to installed based on your product version.
  30. After the updates are downloaded, run them in the logical (numeric) order.

Properties

Article ID: 976191 - Last Review: October 6, 2011 - Revision: 2.0
APPLIES TO
  • Microsoft Office 2008 for Mac
  • Microsoft Office 2008 for Mac Business Edition
  • Microsoft Office 2008 for Mac Home and Student Edition
  • Microsoft Excel 2008 for Mac
  • Microsoft PowerPoint 2008 for Mac
  • Microsoft Word 2008 for Mac
  • Microsoft Entourage 2008 for Mac
Keywords: 
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