TIFF files are printed in landscape orientation in Windows Photo Gallery on a computer that is running Windows Vista Service Pack 1 or Windows Server 2008

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Article ID: 976520 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • You have a computer that is running Windows Vista Service Pack 1 (SP1) or Windows Server 2008.
  • On this computer, you try to print a Tagged Image File Format (TIFF) file that is in Windows Photo Gallery.
  • In the Print Settings, you set the orientation for the print job to Portrait or Landscape.
In this scenario, the TIFF file is printed in landscape orientation even if you set the orientation to Portrait in the Print Settings. Therefore, the image in the TIFF file may be shrunk to match the size of the landscape format.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, your computer must be running Windows Vista Service Pack 1 (SP1) or Windows Server 2008. For more information about how to obtain a Windows Vista service pack, click the following article number to view the article in the Microsoft Knowledge Base:
935791 How to obtain the latest Windows Vista service pack

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and times for these files are listed in Coordinated Universal Time (UTC). The dates and times for these files on your local computer are displayed in your local time and with your current daylight saving time (DST) bias. Additionally, the dates and times may change when you perform certain operations on the files.

Windows Vista and Windows Server 2008 file information notes

Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, hotfixes that are listed on the Hotfix Request page may apply to only one of these operating systems. To request the hotfix package that applies to both Windows Vista and to Windows Server 2008, select the appropriate product that is listed on the page.
  • The files that apply to a specific product or milestone (RTM, SPn) can be identified by examining the file version numbers as shown in the following table:
    Collapse this tableExpand this table
    VersionProductMilestoneService branch
    6.0.6000.20xxxWindows VistaRTMLDR
    6.0.6001.22xxxWindows Vista SP1 and Windows Server 2008 SP1SP1LDR
    6.0.6002.22xxxWindows Vista SP2 and Windows Server 2008 SP2SP2LDR
  • The first release of Windows Server 2008 contains Service Pack ( SP1). Therefore, RTM milestone files only apply to Windows Vista. RTM milestone files have a 6.0.0000.xxxxxx version number.
  • The MANIFEST files (.manifest) and MUM files (.mum) installed for each environment are listed separately . MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files (attributes not listed) are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows Server 2008 and of Windows Vista SP1

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Photowiz.dll6.0.6001.22543293,88816-Oct-200914:22x86

For all supported x64-based versions of Windows Server 2008 and of Windows Vista SP1

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Photowiz.dll6.0.6001.22543402,43216-Oct-200914:42x64

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

Additional file information

Additional file information for Windows Server 2008 and for Windows Vista

Additional files for all supported x86-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File namePackage_for_kb976520_client_1~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,367
Date (UTC)19-Oct-2009
Time (UTC)07:26
PlatformNot Applicable
File namePackage_for_kb976520_client~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,430
Date (UTC)19-Oct-2009
Time (UTC)07:26
PlatformNot Applicable
File namePackage_for_kb976520_server_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,408
Date (UTC)19-Oct-2009
Time (UTC)07:26
PlatformNot Applicable
File namePackage_for_kb976520_server~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,430
Date (UTC)19-Oct-2009
Time (UTC)07:26
PlatformNot Applicable
File nameX86_67dddbf70a48e46789cab5bbc490af10_31bf3856ad364e35_6.0.6001.22543_none_e874977114697463.manifest
File versionNot Applicable
File size709
Date (UTC)19-Oct-2009
Time (UTC)07:26
PlatformNot Applicable
File nameX86_microsoft-windows-photo-printing-wizard_31bf3856ad364e35_6.0.6001.22543_none_554a35dcf64d1d13.manifest
File versionNot Applicable
File size13,388
Date (UTC)16-Oct-2009
Time (UTC)16:16
PlatformNot Applicable
Additional files for all supported x64-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameAmd64_23ebe4096ce2b2f3353dc74f53340394_31bf3856ad364e35_6.0.6001.22543_none_e0c2732fed0d67e7.manifest
File versionNot Applicable
File size1,066
Date (UTC)19-Oct-2009
Time (UTC)07:26
PlatformNot Applicable
File nameAmd64_microsoft-windows-photo-printing-wizard_31bf3856ad364e35_6.0.6001.22543_none_b168d160aeaa8e49.manifest
File versionNot Applicable
File size13,432
Date (UTC)16-Oct-2009
Time (UTC)16:36
PlatformNot Applicable
File namePackage_for_kb976520_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,375
Date (UTC)19-Oct-2009
Time (UTC)07:26
PlatformNot Applicable
File namePackage_for_kb976520_client~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,438
Date (UTC)19-Oct-2009
Time (UTC)07:26
PlatformNot Applicable
File namePackage_for_kb976520_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,416
Date (UTC)19-Oct-2009
Time (UTC)07:26
PlatformNot Applicable
File namePackage_for_kb976520_server~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,438
Date (UTC)19-Oct-2009
Time (UTC)07:26
PlatformNot Applicable

Properties

Article ID: 976520 - Last Review: October 7, 2011 - Revision: 2.0
APPLIES TO
  • Windows Vista Service Pack 1, when used with:
    • Windows Vista Starter
    • Windows Vista Home Basic
    • Windows Vista Home Premium
    • Windows Vista Enterprise
    • Windows Vista Business
    • Windows Vista Ultimate
  • Windows Web Server 2008
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Standard
Keywords: 
kbfix kbexpertiseadvanced kbautohotfix kbsurveynew kbqfe KB976520

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