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FIX: You receive an error message when you log on to or log off from a Commerce Server 2007 SP2 siteArticle ID: 976555 - View products that this article applies to. On This PageSYMPTOMSYou
log on to or log off from
a Microsoft Commerce Server 2007 Service
Pack 2 (SP2)
site. However,
you intermittently receive
an error message that resembles the following: A duplicate
value for unique key member <profile
property>
found while building indices for profile Contact. Check the underlying store
for uniqueness of the property.
Additionally, an event that resembles the following is logged in the Application log: Log Name: Application
Source: ASP.NET 2.0.50727.0
Event ID: 1309
Task Category: Web Event
Level: Warning
Description:
Event code: 3005
Event message: An unhandled exception has occurred.
Event time: <Time>
Event time (UTC): <UTC time>
Event ID: <ID>
Event sequence: <number>
Event occurrence: <number>
Event detail code: <number>
Application information:
Application domain: <application domain>
Trust level: Full
Application Virtual Path: <virtual path>
Application Path: <path>
Machine name: <machine name>
Process information:
Process ID: <process ID>
Process name: w3wp.exe
Account name: <account name>
Exception information:
Exception type: CommerceProfileSystemException
Exception message: Failed to retrieve profile.
...
CAUSEThis problem occurs because
Commerce Server 2007 SP2 does not handle exceptions that occur when
a duplicate value is found for a UNIQUE key in the
profile cache. RESOLUTIONHotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix. Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: - http://support.microsoft.com/contactus/?ws=support Note The "Hotfix download available" form displays the languages for
which the hotfix is available. If you do not see your language, it is because a
hotfix is not available for that language.
(http://support.microsoft.com/contactus/?ws=support)
PrerequisitesYou must have Commerce Server 2007 SP2 installed to apply this hotfix.Restart requirementYou do not have to restart the computer after you apply this hotfix. However, you must restart Internet Information Services (IIS) after you apply this hotfix. To restart IIS, at a command prompt, type the following command, and then press ENTER:IISRESET /RESTART Note This command stops and then restarts all IIS services that are
running. Hotfix replacement informationThis hotfix does not replace any other hotfixes.File informationThe English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.For all 32-bit versions of Commerce Server 2007Collapse this table
For all 64-bit versions of Commerce Server 2007Collapse this table
STATUSMicrosoft
has confirmed that this is a problem in the Microsoft products that are listed
in the "Applies to" section. MORE INFORMATIONFor more information about product definition keys, visit
the following Microsoft Developer Network (MSDN) Web site: http://msdn.microsoft.com/en-us/library/bb509002.aspx For more information about Commerce Server 2007 Profiles System,
visit the following MSDN Web site:
(http://msdn.microsoft.com/en-us/library/bb509002.aspx)
http://msdn.microsoft.com/en-us/library/aa545016.aspx For more information about Profiles
Schema Manager, visit the following MSDN Web site:
(http://msdn.microsoft.com/en-us/library/aa545016.aspx)
http://msdn.microsoft.com/en-us/library/ms916440.aspx
(http://msdn.microsoft.com/en-us/library/ms916440.aspx)
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