You are unable to update the target location of offline file shares in the offline file client side cache without administrative permission

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Article ID: 976698 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • The folder redirection feature is enabled in the domain.
  • You enable the Offline file feature on a computer that is running Windows Server 2008 or Windows Vista.
  • You access a shared folder from this computer or you use the folder redirection feature to redirect some folders in the user profile to some shared folders on a file server.
  • You change the target location of the shared folder or the target location of the redirected folders to a new one location.
  • The new target location does not exist in the offline file client-side cache.
  • No files or folders are being used in the shared folder.
In this scenario, you are unable to update the record of the target location of the shared folder in the offline file client side cache without the administrative privilege. However, you are able to perform the same actions without the administrative privilege in Windows XP.

RESOLUTION

To resolve this problem, install the following hotfix on the affected computer. After you install the hotfix, you are able to update the shared folder record in the CSC cache without the administrative privilege.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:
  • Windows Vista Service Pack 1 (SP1)
  • Windows Vista Service Pack 2 (SP2)
  • Windows Server 2008
  • Windows Server 2008 Service Pack 2 (SP2)
For more information about how to obtain a Windows Vista service pack, click the following article number to view the article in the Microsoft Knowledge Base:
935791 How to obtain the latest Windows Vista service pack
For more information about how to obtain a Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
968849 How to obtain the latest service pack for Windows Server 2008

Registry information

Notes
  • If you use the folder redirection feature, you are required to create the following registry key to make the hotfix take effect.
  • For traditional share folders, you can use a login script. The login script uses the RenameItemEx method.
Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 How to back up and restore the registry in Windows
To use the hotfix in this package, you must create a registry key. To do this, follow these steps:
  1. In Registry Editor, locate the following registry subkey:

    HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer
  2. Under the Explorer registry subkey, click Edit, click New, click DWORD Value, type FolderRedirectionEnableCacheRename, and then press ENTER.
  3. Set the decimal value of the FolderRedirectionEnableCacheRename registry entry to 1.
  4. Exit Registry Editor.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows Vista and Windows Server 2008 file information notes
Important Windows Vista hotfixes and Windows Server 2008 hotfixes are included in the same packages. However, only "Windows Vista" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows Vista" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    Collapse this tableExpand this table
    VersionProductSR_LevelService branch
    6.0.600 0 . 20xxxWindows VistaRTMLDR
    6.0.600 1 . 22xxxWindows Vista and Windows Server 2008SP1LDR
    6.0.600 2 . 22xxxWindows Vista and Windows Server 2008SP2LDR
  • Service Pack 1 is integrated into the release version of Windows Server 2008. Therefore, RTM milestone files apply only to Windows Vista. RTM milestone files have a 6.0.0000.xxxxxx version number.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. MUM files and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Cscobj.dll6.0.6001.22605133,63213-Jan-201018:51x86
Offlinefileswmiprovider.mofNot Applicable43,78313-Jan-201013:33Not Applicable
Offlinefileswmiprovider_uninstall.mofNot Applicable43,78313-Jan-201013:33Not Applicable
Cscobj.dll6.0.6002.22311133,63213-Jan-201017:49x86
Offlinefileswmiprovider.mofNot Applicable43,78313-Jan-201012:45Not Applicable
Offlinefileswmiprovider_uninstall.mofNot Applicable43,78313-Jan-201012:45Not Applicable
Csc.sys6.0.6001.22605351,74413-Jan-201016:22x86
Cscmig.dll6.0.6001.22605106,49613-Jan-201018:51x86
Microsoft-windows-offlinefiles-core-ppdlic.xrm-msNot Applicable3,05013-Jan-201018:30Not Applicable
Csc.sys6.0.6002.22311351,74413-Jan-201015:20x86
Cscmig.dll6.0.6002.22311106,49613-Jan-201017:49x86
Microsoft-windows-offlinefiles-core-ppdlic.xrm-msNot Applicable3,05013-Jan-201017:32Not Applicable
Cscsvc.dll6.0.6001.22605490,49613-Jan-201018:51x86
Microsoft-windows-offlinefiles.mofNot Applicable1,93101-Apr-200919:15Not Applicable
Cscsvc.dll6.0.6002.22311492,54413-Jan-201017:49x86
Microsoft-windows-offlinefiles.mofNot Applicable1,93103-Apr-200922:43Not Applicable
Apps.infNot Applicable62,33413-Jan-201016:17Not Applicable
Shell32.dll6.0.6001.2260511,586,04813-Jan-201018:54x86
Apps.infNot Applicable62,33413-Jan-201015:15Not Applicable
Shell32.dll6.0.6002.2231111,586,56013-Jan-201017:52x86
For all supported x64-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Cscobj.dll6.0.6001.22605221,69613-Jan-201018:33x64
Offlinefileswmiprovider.mofNot Applicable43,78313-Jan-201012:44Not Applicable
Offlinefileswmiprovider_uninstall.mofNot Applicable43,78313-Jan-201012:44Not Applicable
Cscobj.dll6.0.6002.22311221,69613-Jan-201017:50x64
Offlinefileswmiprovider.mofNot Applicable43,78313-Jan-201012:46Not Applicable
Offlinefileswmiprovider_uninstall.mofNot Applicable43,78313-Jan-201012:46Not Applicable
Csc.sys6.0.6001.22605461,31213-Jan-201015:51x64
Cscmig.dll6.0.6001.22605134,14413-Jan-201018:33x64
Microsoft-windows-offlinefiles-core-ppdlic.xrm-msNot Applicable3,05013-Jan-201018:11Not Applicable
Csc.sys6.0.6002.22311461,31213-Jan-201015:29x64
Cscmig.dll6.0.6002.22311134,14413-Jan-201017:50x64
Microsoft-windows-offlinefiles-core-ppdlic.xrm-msNot Applicable3,05013-Jan-201017:45Not Applicable
Cscsvc.dll6.0.6001.22605607,23213-Jan-201018:33x64
Microsoft-windows-offlinefiles.mofNot Applicable1,93101-Apr-200916:42Not Applicable
Cscsvc.dll6.0.6002.22311607,23213-Jan-201017:50x64
Microsoft-windows-offlinefiles.mofNot Applicable1,93103-Apr-200921:07Not Applicable
Shell32.dll6.0.6001.2260512,904,96013-Jan-201018:39x64
Apps.infNot Applicable62,33413-Jan-201015:23Not Applicable
Shell32.dll6.0.6002.2231112,900,86413-Jan-201017:54x64
Cscobj.dll6.0.6001.22605133,63213-Jan-201018:51x86
Offlinefileswmiprovider.mofNot Applicable43,78313-Jan-201013:33Not Applicable
Offlinefileswmiprovider_uninstall.mofNot Applicable43,78313-Jan-201013:33Not Applicable
Cscobj.dll6.0.6002.22311133,63213-Jan-201017:49x86
Offlinefileswmiprovider.mofNot Applicable43,78313-Jan-201012:45Not Applicable
Offlinefileswmiprovider_uninstall.mofNot Applicable43,78313-Jan-201012:45Not Applicable
Shell32.dll6.0.6001.2260511,586,04813-Jan-201018:54x86
Shell32.dll6.0.6002.2231111,586,56013-Jan-201017:52x86

WORKAROUND

To work around this issue, use one of the following methods:

Method 1

Clear the CSC cache before you move the target location of the shared folder.

Method 2

Delete the file share record in the CSC cache.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about how to configure the computer after you install the hotfix, follow these steps:
  1. Set the registry key that is described in the "Registry information" part of the Resolution section.
    Note This registry entry is set per user, therefore if multiple users use a given client computer, this registry setting should be set for any user whose cached content is going to be moved.
  2. Log off the computers that access the share folder that is going to be moved or remove the share folder from the source server. This ensures that the share folder cannot be accessed. This step also ensure that the content on the server can be successfully moved without an error message that the files are in use.
  3. Backup the content from the source server and restore the content to the target server. The data must be moved in a manner that will preserve file attributes, timestamps and security access.
    Note Moving the data by using a backup application should be sufficient to preserve this file state. However, using a simple copy utility, such as xcopy, will not preserve the file state correctly.
  4. Update the Folder Redirection configuration to reflect the target server. For example, if you redirecting to the user’s home directory, the target server should be of the format %HOMESHARE%%HOMEPATH%. Make sure to have the "Move the contents of Documents to the new location" option checked in the Folder Redirection configuration.

    Note You can perform the configuration of the Folder Redirection Group Policy setting through the following path:

    User Configuration\Policies\Windows Settings\Folder Redirection\Documents\Properties
  5. Log on to the computer to receive the updated Group Policy settings. This may require the you to log on, log off, and then log on again because the Group Policy settings can be applied asynchronously to the user’s logon.
When the user’s updated Folder Redirection group policy settings are applied, the appropriate content will also have been renamed in the Offline Files cache. Any modifications that were only in the client’s cache will be preserved and synchronized to the new server location when the client performs the first synchronization. For more informationCsccmd.exe command-line tool, click the following article number to view the article in the Microsoft Knowledge Base:
884739 Features and functions in version 1.1 of the Client-Side Caching Command-Line Options command-line tool
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows Vista and for Windows Server 2008

Additional files for all supported x86-based versions of Windows Vista and of Windows Server 2008
Collapse this tableExpand this table
File nameUpdate.mum
File versionNot Applicable
File size42,500
Date (UTC)15-Jan-2010
Time (UTC)12:15
PlatformNot Applicable
File nameX86_microsoft-windows-o..nefiles-extend-apis_31bf3856ad364e35_6.0.6001.22605_none_8d8164f24d64c5b1.manifest
File versionNot Applicable
File size90,596
Date (UTC)13-Jan-2010
Time (UTC)23:17
PlatformNot Applicable
File nameX86_microsoft-windows-o..nefiles-extend-apis_31bf3856ad364e35_6.0.6002.22311_none_8f5905c64a96d16a.manifest
File versionNot Applicable
File size90,596
Date (UTC)13-Jan-2010
Time (UTC)22:43
PlatformNot Applicable
File nameX86_microsoft-windows-offlinefiles-core_31bf3856ad364e35_6.0.6001.22605_none_9ed6f0a275005a56.manifest
File versionNot Applicable
File size16,070
Date (UTC)13-Jan-2010
Time (UTC)23:13
PlatformNot Applicable
File nameX86_microsoft-windows-offlinefiles-core_31bf3856ad364e35_6.0.6002.22311_none_a0ae91767232660f.manifest
File versionNot Applicable
File size16,070
Date (UTC)13-Jan-2010
Time (UTC)22:39
PlatformNot Applicable
File nameX86_microsoft-windows-offlinefiles-service_31bf3856ad364e35_6.0.6001.22605_none_0a6239c57a7954ba.manifest
File versionNot Applicable
File size39,150
Date (UTC)13-Jan-2010
Time (UTC)23:16
PlatformNot Applicable
File nameX86_microsoft-windows-offlinefiles-service_31bf3856ad364e35_6.0.6002.22311_none_0c39da9977ab6073.manifest
File versionNot Applicable
File size39,150
Date (UTC)13-Jan-2010
Time (UTC)22:42
PlatformNot Applicable
File nameX86_microsoft-windows-shell32_31bf3856ad364e35_6.0.6001.22605_none_6cb7d2992b14fdff.manifest
File versionNot Applicable
File size904,299
Date (UTC)13-Jan-2010
Time (UTC)23:12
PlatformNot Applicable
File nameX86_microsoft-windows-shell32_31bf3856ad364e35_6.0.6002.22311_none_6e8f736d284709b8.manifest
File versionNot Applicable
File size904,280
Date (UTC)13-Jan-2010
Time (UTC)22:39
PlatformNot Applicable
Additional files for all supported x64-based versions of Windows Vista and of Windows Server 2008
Collapse this tableExpand this table
File nameAmd64_microsoft-windows-o..nefiles-extend-apis_31bf3856ad364e35_6.0.6001.22605_none_e9a0007605c236e7.manifest
File versionNot Applicable
File size90,622
Date (UTC)13-Jan-2010
Time (UTC)22:58
PlatformNot Applicable
File nameAmd64_microsoft-windows-o..nefiles-extend-apis_31bf3856ad364e35_6.0.6002.22311_none_eb77a14a02f442a0.manifest
File versionNot Applicable
File size90,622
Date (UTC)13-Jan-2010
Time (UTC)22:41
PlatformNot Applicable
File nameAmd64_microsoft-windows-offlinefiles-core_31bf3856ad364e35_6.0.6001.22605_none_faf58c262d5dcb8c.manifest
File versionNot Applicable
File size16,098
Date (UTC)13-Jan-2010
Time (UTC)22:52
PlatformNot Applicable
File nameAmd64_microsoft-windows-offlinefiles-core_31bf3856ad364e35_6.0.6002.22311_none_fccd2cfa2a8fd745.manifest
File versionNot Applicable
File size16,098
Date (UTC)13-Jan-2010
Time (UTC)22:36
PlatformNot Applicable
File nameAmd64_microsoft-windows-offlinefiles-service_31bf3856ad364e35_6.0.6001.22605_none_6680d54932d6c5f0.manifest
File versionNot Applicable
File size39,186
Date (UTC)13-Jan-2010
Time (UTC)22:57
PlatformNot Applicable
File nameAmd64_microsoft-windows-offlinefiles-service_31bf3856ad364e35_6.0.6002.22311_none_6858761d3008d1a9.manifest
File versionNot Applicable
File size39,186
Date (UTC)13-Jan-2010
Time (UTC)22:40
PlatformNot Applicable
File nameAmd64_microsoft-windows-shell32_31bf3856ad364e35_6.0.6002.22311_none_caae0ef0e0a47aee.manifest
File versionNot Applicable
File size906,212
Date (UTC)13-Jan-2010
Time (UTC)22:36
PlatformNot Applicable
File nameUpdate.mum
File versionNot Applicable
File size42,916
Date (UTC)15-Jan-2010
Time (UTC)12:15
PlatformNot Applicable
File nameWow64_microsoft-windows-o..nefiles-extend-apis_31bf3856ad364e35_6.0.6001.22605_none_f3f4aac83a22f8e2.manifest
File versionNot Applicable
File size87,136
Date (UTC)13-Jan-2010
Time (UTC)23:07
PlatformNot Applicable
File nameWow64_microsoft-windows-o..nefiles-extend-apis_31bf3856ad364e35_6.0.6002.22311_none_f5cc4b9c3755049b.manifest
File versionNot Applicable
File size87,136
Date (UTC)13-Jan-2010
Time (UTC)22:35
PlatformNot Applicable
File nameWow64_microsoft-windows-shell32_31bf3856ad364e35_6.0.6001.22605_none_d32b186f17d33130.manifest
File versionNot Applicable
File size899,202
Date (UTC)13-Jan-2010
Time (UTC)23:07
PlatformNot Applicable
File nameWow64_microsoft-windows-shell32_31bf3856ad364e35_6.0.6002.22311_none_d502b94315053ce9.manifest
File versionNot Applicable
File size899,183
Date (UTC)13-Jan-2010
Time (UTC)22:34
PlatformNot Applicable
File name

Properties

Article ID: 976698 - Last Review: June 2, 2010 - Revision: 2.0
APPLIES TO
  • Windows Vista Business
  • Windows Vista Enterprise
  • Windows Vista Home Basic
  • Windows Vista Home Premium
  • Windows Vista Ultimate
  • Windows Vista Business 64-bit Edition
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Server 2008 Standard
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Standard without Hyper-V
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 Datacenter without Hyper-V
Keywords: 
kbexpertiseinter kbprb kbsurveynew kbHotfixServer kbautohotfix kbqfe kbfix KB976698

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