FIX: You intermittently receive an error when you visit a Microsoft Commerce Server Web site that runs the Basket pipeline

Article ID: 976815 - View products that this article applies to.
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SYMPTOMS

When you visit a Microsoft Commerce Server 2007 Web site or a Microsoft Commerce Server 2009 Web site, you intermittently receive the following error message:
Server Error in '/' Application. 

Component Execution failed for component[0x0]  hr: 0x0
ProgID: Commerce.QueryCatalogInfo
Type 'Microsoft.CommerceServer.Runtime.Configuration.CommerceResourceCollection' in Assembly 'Microsoft.CommerceServer.Shared, Version=6.0.1.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35' is not marked as serializable. 
Description: An unhandled exception occurred during the execution of the current Web request. Please review the stack trace for more information about the error and where it originated in the code.
Notes
  • When this problem occurs, the error may disappear if you reload the Web site.
  • This problem typically occurs when the Basket pipeline is running.
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CAUSE

This problem occurs because of an error in the QueryCatalogInfo pipeline component that is included in the Basket pipeline.

Note The QueryCatalogInfo pipeline component is used to retrieve catalog information for each item in the order form.
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RESOLUTION

IMPORTANT  The initial hotfix for this problem was released in 2009, and a new version of this hotfix is now available. We strongly recommend you to install the latest version of this hotfix.  

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
(http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

You must have Microsoft Commerce Server 2007 Service Pack 2 (SP2) or Commerce Server 2009 installed to apply this hotfix.

Restart requirement

You do not have to restart the computer after you apply this hotfix. However, you must restart Internet Information Services (IIS) and the Commerce Server Catalog Import Host COM+ application after you apply this hotfix. To restart IIS, open a command prompt, type the following command, and then press ENTER:
IISRESET /RESTART
Note This option stops all IIS services that are running, and then restarts them.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Commerce Server 2007
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File nameFile versionFile sizeDateTimePlatform
Microsoft. commerceserver.shared.dll6.0.4109.50224,05610-Nov-1013:38x86
Commerce Server 2009
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File nameFile versionFile sizeDateTimePlatform
Cs2009hotfixhelper.exe6.0.4171.3013,08015-Oct-1012:48x86
Microsoft.commerceserver.shared.dll6.0.4171.30224,05615-Oct-1012:48x86

Known issues

After you install or uninstall the hotfix for Commerce Server 2009, both Commerce Server 2009 and Commerce Server 2007 appear on the Start menu. You can safely ignore or delete the Commerce Server 2007 menu item.
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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
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MORE INFORMATION

For more information about how to run a pipeline, visit the following Microsoft Developer Network (MSDN) Web site:
http://msdn.microsoft.com/en-us/library/ms945098(CS.70).aspx
(http://msdn.microsoft.com/en-us/library/ms945098(CS.70).aspx)
For more information about the QueryCatalogInfo pipeline component, visit the following MSDN Web site:
http://msdn.microsoft.com/en-us/library/ms961004(CS.70).aspx
(http://msdn.microsoft.com/en-us/library/ms961004(CS.70).aspx)
You can turn on pipeline logging to troubleshoot pipeline problems. For more information, visit the following MSDN Web site:
http://msdn.microsoft.com/en-us/library/aa545690(CS.70).aspx
(http://msdn.microsoft.com/en-us/library/aa545690(CS.70).aspx)
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Properties

Article ID: 976815 - Last Review: November 24, 2010 - Revision: 3.0
APPLIES TO
  • Microsoft Commerce Server 2007 Developer Edition
  • Microsoft Commerce Server 2007 Enterprise Edition
  • Microsoft Commerce Server 2007 Standard Edition
  • Microsoft Commerce Server 2009 Enterprise
  • Microsoft Commerce Server 2009 Standard
Keywords: 
kbautohotfix kbexpertiseadvanced kbsurveynew kbqfe kbHotfixServer KB976815
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