Article ID: 976931 - View products that this article applies to.
When you try to download an update or a tool from a Microsoft Web site in an Office for Mac program, you cannot download the files, or your connection drops. Additionally, you receive one of the following error messages:
Error message 1
Page cannot be displayed 404
Error message 2
Cannot establish connection to server
Error message 3
Connection to the service timed out
This problem occurs because of one or more of the following conditions are true:
This problem is system-specific, and it can usually be resolved by trying one of the following methods:
Ask your ISP to input their specific DNS server address in the network preferences for your account. Then, try to download the updates again.
If the problem persists, your computer might be infected by malware. For example, this problem is known to be caused by DNS Changer, a program that runs on Macintosh computers.
You should be able to locate the malware by running both antivirus and spyware scans on your computer. If you do not have antivirus or spyware software already installed, we recommended that you invest in these programs. Contact Apple Support for the best advice about which virus and Malware scanners work best for your computer. For more information, visit the following Apple Web site:
http://www.apple.com/support/Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
Article ID: 976931 - Last Review: October 6, 2011 - Revision: 6.0