Stop error code when you enable shadow copies on a volume that is larger than 64 terabytes on a computer that is running Windows Server 2008 or Windows Vista: "0x0000007E"

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Article ID: 977001 - View products that this article applies to.
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SYMPTOMS

On a computer that is running Windows Server 2008 or Windows Vista, you receive the following Stop error message when you enable shadow copies on a volume that is larger than 64 terabytes:

STOP: 0x0000007E (parameter1, parameter2, parameter3, parameter4)
SYSTEM_THREAD_EXCEPTION_NOT_HANDLED


Note
  • The four parameters that are in this error message depend on the configuration of the computer.
  • Not all "0x0000007E" Stop error codes are caused by this problem.

CAUSE

The Volume Shadow Copy driver (Volsnap.sys) supports a maximum volume size of 64 terabytes to create a snapshot. When this limitation is reached, a Stop error code is incorrectly triggered.

RESOLUTION

To resolve this issue, apply this hotfix. After you apply this hotfix, the following event is logged when you try to enable shadow copies on a volume that is larger than 64 terabytes:


Event ID: 96
Source: volsnap
Type: Warning
Description: Volume drive letter is not supported. Only Volume sizes less than 64TB - 8GB are supported with this version of Shadow copy. Please retry with a valid volume size.



A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, the computer must be running one of the following operating systems:
  • Windows Server 2008
  • Windows Server 2008 Service Pack 2 (SP2)
  • Windows Vista Service Pack 1 (SP1)
  • Windows Vista SP2

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

For all supported x86-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Volsnap.sys6.0.6001.22550225,86427-Oct-200913:42x86
Volume.infNot Applicable2,06227-Oct-200908:22Not Applicable
Volsnap.sys6.0.6002.22252225,84827-Oct-200913:30x86
Volume.infNot Applicable2,06227-Oct-200908:19Not Applicable
For all supported x64-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Volsnap.sys6.0.6001.22550268,36027-Oct-200914:13x64
Volume.infNot Applicable2,08227-Oct-200908:22Not Applicable
Volsnap.sys6.0.6002.22252267,83227-Oct-200913:39x64
Volume.infNot Applicable2,08227-Oct-200908:20Not Applicable
For all supported IA-64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Volsnap.sys6.0.6001.22550625,73627-Oct-200913:37IA-64
Volume.infNot Applicable2,07227-Oct-200908:18Not Applicable
Volsnap.sys6.0.6002.22252625,72027-Oct-200913:30IA-64
Volume.infNot Applicable2,07227-Oct-200908:19Not Applicable

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates


Additional file information for Windows Server 2008 and for Windows Vista

Additional files for all supported x86-based versions of Windows Server 2008 and of Windows Vista

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Package_for_kb977001_client_1~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,36728-Oct-200906:20Not Applicable
Package_for_kb977001_client_2~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,69428-Oct-200906:20Not Applicable
Package_for_kb977001_client~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,71328-Oct-200906:20Not Applicable
Package_for_kb977001_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,42128-Oct-200906:20Not Applicable
Package_for_kb977001_sc_1~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,69028-Oct-200906:20Not Applicable
Package_for_kb977001_sc~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,70128-Oct-200906:20Not Applicable
Package_for_kb977001_server_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,42528-Oct-200906:20Not Applicable
Package_for_kb977001_server_1~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,69428-Oct-200906:20Not Applicable
Package_for_kb977001_server~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,71328-Oct-200906:20Not Applicable
Package_for_kb977001_winpesrv_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,42228-Oct-200906:20Not Applicable
Package_for_kb977001_winpesrv~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,43028-Oct-200906:20Not Applicable
X86_volume.inf_31bf3856ad364e35_6.0.6001.22550_none_160a4c48155b1ae8.manifestNot Applicable1,67128-Oct-200909:55Not Applicable
X86_volume.inf_31bf3856ad364e35_6.0.6002.22252_none_17f2bec4127fa2ba.manifestNot Applicable1,67128-Oct-200909:55Not Applicable

Additional files for all supported x64-based versions of Windows Server 2008 and of Windows Vista

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Amd64_volume.inf_31bf3856ad364e35_6.0.6001.22550_none_7228e7cbcdb88c1e.manifestNot Applicable1,67328-Oct-200910:00Not Applicable
Amd64_volume.inf_31bf3856ad364e35_6.0.6002.22252_none_74115a47cadd13f0.manifestNot Applicable1,67328-Oct-200910:00Not Applicable
Package_for_kb977001_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,37528-Oct-200906:20Not Applicable
Package_for_kb977001_client_2~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,70628-Oct-200906:20Not Applicable
Package_for_kb977001_client~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,72328-Oct-200906:20Not Applicable
Package_for_kb977001_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,42928-Oct-200906:20Not Applicable
Package_for_kb977001_sc_1~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,70228-Oct-200906:20Not Applicable
Package_for_kb977001_sc~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,71128-Oct-200906:20Not Applicable
Package_for_kb977001_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43328-Oct-200906:20Not Applicable
Package_for_kb977001_server_1~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,70628-Oct-200906:20Not Applicable
Package_for_kb977001_server~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,72328-Oct-200906:20Not Applicable
Package_for_kb977001_winpesrv_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43028-Oct-200906:20Not Applicable
Package_for_kb977001_winpesrv~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43828-Oct-200906:20Not Applicable

Additional files for all supported IA-64-based versions of Windows Server 2008

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Ia64_volume.inf_31bf3856ad364e35_6.0.6001.22550_none_160bf03e155923e4.manifestNot Applicable1,67228-Oct-200909:50Not Applicable
Ia64_volume.inf_31bf3856ad364e35_6.0.6002.22252_none_17f462ba127dabb6.manifestNot Applicable1,67228-Oct-200909:50Not Applicable
Package_for_kb977001_sc_0~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,42528-Oct-200906:20Not Applicable
Package_for_kb977001_sc_1~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,53028-Oct-200906:20Not Applicable
Package_for_kb977001_sc~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,70628-Oct-200906:20Not Applicable
Package_for_kb977001_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,42928-Oct-200906:20Not Applicable
Package_for_kb977001_server_1~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,53328-Oct-200906:20Not Applicable
Package_for_kb977001_server~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,71828-Oct-200906:20Not Applicable
Package_for_kb977001_winpesrv_0~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,42628-Oct-200906:20Not Applicable
Package_for_kb977001_winpesrv~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,43428-Oct-200906:20Not Applicable

Properties

Article ID: 977001 - Last Review: December 8, 2009 - Revision: 1.0
APPLIES TO
  • Windows Server 2008 Datacenter without Hyper-V
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 for Itanium-Based Systems
  • Windows Server 2008 Standard without Hyper-V
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Standard
  • Windows Vista Business
  • Windows Vista Enterprise
  • Windows Vista Home Basic
  • Windows Vista Home Premium
  • Windows Vista Starter
  • Windows Vista Ultimate
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbexpertiseinter kbsurveynew KB977001

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