FIX: "Tracked message with id: <message id> should not exist in multiple locations" error message when you try to view message details for a tracked message event in BizTalk Server 2009

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Article ID: 977141 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario on a computer that is running Microsoft BizTalk Server 2009:
  • You perform database consolidation for BizTalk Server 2009.
  • You use the BizTalk Server Administration console to query tracked message events. Then, a list of tracked message events is returned in the query results.
  • You double-click or right-click a tracked message event and then click Message Details to view message details.
In this scenario, you receive an error message that resembles the following:
Tracked message with id: <message id> should not exist in multiple locations. (Microsoft.BizTalk.Operations)

Program Location:
at Microsoft.BizTalk.Operations.OperationsGroup.GetTrackedMessage(Guid messageID)
at Microsoft.BizTalk.Administration.SnapIn.Forms.GroupHub.Components.ContextMenuActions.TrackedMessageDetailsCtxMenuAction.OnClick(ResultSelection selection, BtsGroupInfo btsGroupInfo)
Notes
  • When this issue occurs, you can still save the messages that appear in the query results. To do this, right-click a tracked message event in the query results, and then select Save to File.
  • You can perform database consolidation for BizTalk Server 2009 during BizTalk Server configuration. For example, you can configure the Enterprise single sign-on (SSO) database, the BizTalk Management database, and the BizTalk MessageBox database to share a single Microsoft SQL Server database. For more information about how to consolidate BizTalk Server databases, refer to the "More information" section.

CAUSE

This issue occurs because of an error in the Microsoft.biztalk.operations.dll assembly.

RESOLUTION

After you apply this hotfix, you can verify that this issue is resolved by opening the BizTalk Server 2009 Administration console again.

Cumulative updated information

For BizTalk Server 2009, the hotfix that resolves this issue is included in Cumulative Update 1 for BizTalk Server 2009.

For more information about how to obtain the cumulative update package, click the following article number to view the article in the Microsoft Knowledge Base:
2429050 Cumulative update package 1 for BizTalk Server 2009

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

You must have BizTalk Server 2009 installed to apply this hotfix.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
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File nameFile versionFile sizeDateTimePlatform
Microsoft.biztalk.operations.dll3.8.414.2202,61617-Dec-200917:39x86

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about how to consolidate BizTalk Server databases, visit the following Microsoft Developer Network (MSDN) Web site:
Consolidation of BizTalk Server databases
For more information about how to search for tracked message events, visit the following MSDN Web site:
How to search for tracked message events
For more information about BizTalk Server hotfixes, click the following article number to view the article in the Microsoft Knowledge Base:
2003907 Information on BizTalk Server hot fixes

REFERENCES

Microsoft has released a white paper that provides more information about single sign-on services for Microsoft enterprise application integration solutions. To view the complete white paper, visit the following Microsoft Web site:
http://download.microsoft.com/download/c/6/5/c65ff9fd-0ed7-47f6-91ab-000e6265ea5b/enterprise_sso_whitepaper.doc

Properties

Article ID: 977141 - Last Review: December 8, 2010 - Revision: 2.0
APPLIES TO
  • Microsoft BizTalk Server 2009 Branch
  • Microsoft BizTalk Server 2009 Developer
  • Microsoft BizTalk Server 2009 Enterprise
  • Microsoft BizTalk Server 2009 Standard
Keywords: 
kbbtsadmin kbbiztalk2009presp1fix kbautohotfix kbexpertiseadvanced kbsurveynew kbqfe KB977141

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