Article ID: 977225 - Last Review: August 12, 2011 - Revision: 2.0
Incorrect lines are printed when a Word document is printed on a computer that is running Windows XP, Windows Server 2003, Windows Vista, Windows Server 2008, Windows 7 or Windows Server 2008 R2
System TipThis article applies to a different operating system than the one you are using. Article content that may not be relevant to you is disabled.
You print a Microsoft Office Word document two times on a computer that is running Windows XP, Windows Server 2003, Windows Vista, Windows Server 2008, Windows 7 or Windows Server 2008 R2. When the document is printed for the second time, incorrect lines are printed on the page.
Note After you install the hotfix on a computer that is running Windows XP, Windows Server 2003, Windows Vista or Windows Server 2008, the binaries that are described in this article will be updated to the Windows 7 version. As a result, you may experience better rendering when you use XPS drivers.
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
Prerequisites
To apply this hotfix, your computer must be running one of the following Windows operating systems:
Windows Server 2003 Service Pack 2 (SP2)
Windows XP Professional x64 Edition Service Pack 2 (SP2)
Windows Vista Service Pack 1 (SP1)
Windows Vista Service Pack 2 (SP2)
Windows Server 2008
Windows Server 2008 Service Pack 2 (SP2)
Windows 7
Windows Server 2008 R2
For more information about how to obtain a Windows XP service pack, click the following article number to view the article in the Microsoft Knowledge Base:
322389
(http://support.microsoft.com/kb/322389/
)
How to obtain the latest Windows XP service pack
For more information about how to obtain a Windows Server 2003 service pack or a Windows XP Professional x64 Edition service pack, click the following article number to view the article in the Microsoft Knowledge Base:
889100
(http://support.microsoft.com/kb/889100/
)
How to obtain the latest service pack for Windows Server 2003
For more information about how to obtain a Windows Vista service pack, click the following article number to view the article in the Microsoft Knowledge Base:
935791
(http://support.microsoft.com/kb/935791/
)
How to obtain the latest Windows Vista service pack
For more information about how to obtain a Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
968849
(http://support.microsoft.com/kb/968849/
)
How to obtain the latest service pack for Windows Server 2008
Restart requirement
You must restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace a previously released hotfix.
File information
The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time and with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows XP and Windows Server 2003 file information notes
In addition to the files that are listed in these tables, this hotfix also installs an associated security catalog file (KB977225.cat) that is signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Server 2003
Collapse this tableExpand this table
File name
File version
File size
Date
Time
Platform
SP requirement
Stddtype.gdl
Not Applicable
23,812
07-Jul-2011
10:33
Not Applicable
SP2
Stdnames.gpd
Not Applicable
14,362
07-Jul-2011
10:33
Not Applicable
SP2
Stdschem.gdl
Not Applicable
59,116
07-Jul-2011
10:33
Not Applicable
SP2
Stdschmx.gdl
Not Applicable
2,278
07-Jul-2011
10:33
Not Applicable
SP2
Unidrv.dll
0.3.7601.21760
375,296
11-Jul-2011
07:44
x86
SP2
Unidrv.hlp
Not Applicable
21,225
07-Jul-2011
10:33
Not Applicable
SP2
Unidrvui.dll
0.3.7601.21760
747,520
11-Jul-2011
07:44
x86
SP2
Unires.dll
0.3.7601.17514
762,368
07-Jul-2011
10:33
x86
SP2
For all supported x64-based versions of Windows Server 2003 and of Windows XP Professional x64 Edition
Collapse this tableExpand this table
File name
File version
File size
Date
Time
Platform
SP requirement
Stddtype.gdl
Not Applicable
23,812
11-Jul-2011
05:23
Not Applicable
SP2
Stdnames.gpd
Not Applicable
14,362
11-Jul-2011
05:23
Not Applicable
SP2
Stdschem.gdl
Not Applicable
59,116
11-Jul-2011
05:23
Not Applicable
SP2
Stdschmx.gdl
Not Applicable
2,278
11-Jul-2011
05:23
Not Applicable
SP2
Unidrv.dll
0.3.7601.21760
479,232
11-Jul-2011
05:23
x64
SP2
Unidrv.hlp
Not Applicable
21,225
11-Jul-2011
05:23
Not Applicable
SP2
Unidrvui.dll
0.3.7601.21760
884,224
11-Jul-2011
05:23
x64
SP2
Unires.dll
0.3.7601.17514
762,368
11-Jul-2011
05:23
x64
SP2
For all supported IA-64-based versions of Windows Server 2003
Collapse this tableExpand this table
File name
File version
File size
Date
Time
Platform
SP requirement
Stddtype.gdl
Not Applicable
23,812
11-Jul-2011
05:24
Not Applicable
SP2
Stdnames.gpd
Not Applicable
14,362
11-Jul-2011
05:24
Not Applicable
SP2
Stdschem.gdl
Not Applicable
59,116
11-Jul-2011
05:24
Not Applicable
SP2
Stdschmx.gdl
Not Applicable
2,278
11-Jul-2011
05:24
Not Applicable
SP2
Unidrv.dll
0.3.7601.21760
1,153,536
11-Jul-2011
05:24
IA-64
SP2
Unidrv.hlp
Not Applicable
21,225
11-Jul-2011
05:24
Not Applicable
SP2
Unidrvui.dll
0.3.7601.21760
1,652,224
11-Jul-2011
05:24
IA-64
SP2
Unires.dll
0.3.7601.17514
762,368
11-Jul-2011
05:24
IA-64
SP2
Windows Vista and Windows Server 2008 file information notes
Important Windows Vista and Windows Server 2008 updates are included in the same packages. However, only one of these products may be listed on the "Hotfix Request" page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.
The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
Collapse this tableExpand this table
Version
Product
SR_Level
Service branch
6.0.600
1
.
22xxx
Windows Vista and Windows Server 2008
SP1
LDR
6.0.600
2
.
22xxx
Windows Vista and Windows Server 2008
SP2
LDR
Service Pack 1 is integrated into the release version of Windows Server 2008.
The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File name
File version
File size
Date
Time
Platform
Locale.gpd
Not Applicable
14,088
09-Jul-2011
20:40
Not Applicable
Msxpsinc.gpd
Not Applicable
73
09-Jul-2011
20:40
Not Applicable
Msxpsinc.ppd
Not Applicable
72
09-Jul-2011
20:40
Not Applicable
Mxdwdrv.dll
0.3.7601.21760
781,312
15-Jul-2011
15:14
x86
P6disp.gpd
Not Applicable
25,489
09-Jul-2011
20:40
Not Applicable
P6font.gpd
Not Applicable
3,293
09-Jul-2011
20:40
Not Applicable
Pcl4res.dll
0.3.5479.0
292,352
09-Jul-2011
20:40
x86
Pcl5eres.dll
0.3.5479.0
1,057,792
09-Jul-2011
20:40
x86
Pcl5ures.dll
0.3.5479.0
1,058,304
09-Jul-2011
20:40
x86
Pclxl.dll
0.3.5479.0
207,872
09-Jul-2011
20:40
x86
Pclxl.gpd
Not Applicable
10,375
09-Jul-2011
20:40
Not Applicable
Pjl.gpd
Not Applicable
1,156
09-Jul-2011
20:40
Not Applicable
Pjlmon.dll
6.1.7601.21769
17,408
15-Jul-2011
15:15
x86
Ps5ui.dll
0.3.7601.21760
726,016
15-Jul-2011
12:46
x86
Pscript.hlp
Not Applicable
26,038
09-Jul-2011
20:40
Not Applicable
Pscript.ntf
Not Applicable
1,060,548
09-Jul-2011
20:40
Not Applicable
Pscript5.dll
0.3.7601.21760
542,720
15-Jul-2011
12:46
x86
Pscrptfe.ntf
Not Applicable
1,288,252
09-Jul-2011
20:40
Not Applicable
Ps_schm.gdl
Not Applicable
5,561
09-Jul-2011
20:40
Not Applicable
Stddtype.gdl
Not Applicable
23,812
09-Jul-2011
20:40
Not Applicable
Stdnames.gpd
Not Applicable
14,362
09-Jul-2011
20:40
Not Applicable
Stdschem.gdl
Not Applicable
59,116
09-Jul-2011
20:40
Not Applicable
Stdschmx.gdl
Not Applicable
2,278
09-Jul-2011
20:40
Not Applicable
Ttfsub.gpd
Not Applicable
698
09-Jul-2011
20:40
Not Applicable
Unidrv.dll
0.3.7601.21760
375,296
15-Jul-2011
15:16
x86
Unidrv.hlp
Not Applicable
21,225
09-Jul-2011
20:40
Not Applicable
Unidrvui.dll
0.3.7601.21760
747,520
15-Jul-2011
12:46
x86
Unires.dll
0.3.7601.17514
762,368
09-Jul-2011
20:40
x86
Xpssvcs.dll
6.1.7601.21760
930,816
15-Jul-2011
15:16
x86
For all supported x64-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File name
File version
File size
Date
Time
Platform
Locale.gpd
Not Applicable
14,088
09-Jul-2011
20:37
Not Applicable
Msxpsinc.gpd
Not Applicable
73
09-Jul-2011
20:37
Not Applicable
Msxpsinc.ppd
Not Applicable
72
09-Jul-2011
20:37
Not Applicable
Mxdwdrv.dll
0.3.7601.21760
715,264
15-Jul-2011
15:25
x64
P6disp.gpd
Not Applicable
25,489
09-Jul-2011
20:37
Not Applicable
P6font.gpd
Not Applicable
3,293
09-Jul-2011
20:37
Not Applicable
Pcl4res.dll
0.3.5479.0
292,352
09-Jul-2011
20:37
x64
Pcl5eres.dll
0.3.5479.0
1,057,792
09-Jul-2011
20:37
x64
Pcl5ures.dll
0.3.5479.0
1,058,304
09-Jul-2011
20:37
x64
Pclxl.dll
0.3.5479.0
207,872
09-Jul-2011
20:37
x64
Pclxl.gpd
Not Applicable
10,375
09-Jul-2011
20:37
Not Applicable
Pjl.gpd
Not Applicable
1,156
09-Jul-2011
20:37
Not Applicable
Pjlmon.dll
6.1.7601.21769
22,016
15-Jul-2011
15:26
x64
Ps5ui.dll
0.3.7601.21760
847,872
09-Jul-2011
20:37
x64
Pscript.hlp
Not Applicable
26,038
09-Jul-2011
20:37
Not Applicable
Pscript.ntf
Not Applicable
1,062,732
09-Jul-2011
20:37
Not Applicable
Pscript5.dll
0.3.7601.21760
630,272
09-Jul-2011
20:37
x64
Pscrptfe.ntf
Not Applicable
1,293,180
09-Jul-2011
20:37
Not Applicable
Ps_schm.gdl
Not Applicable
5,561
09-Jul-2011
20:37
Not Applicable
Stddtype.gdl
Not Applicable
23,812
09-Jul-2011
20:37
Not Applicable
Stdnames.gpd
Not Applicable
14,362
09-Jul-2011
20:37
Not Applicable
Stdschem.gdl
Not Applicable
59,116
09-Jul-2011
20:37
Not Applicable
Stdschmx.gdl
Not Applicable
2,278
09-Jul-2011
20:37
Not Applicable
Ttfsub.gpd
Not Applicable
698
09-Jul-2011
20:37
Not Applicable
Unidrv.dll
0.3.7601.21760
479,232
15-Jul-2011
15:26
x64
Unidrv.hlp
Not Applicable
21,225
09-Jul-2011
20:37
Not Applicable
Unidrvui.dll
0.3.7601.21760
884,224
09-Jul-2011
20:37
x64
Unires.dll
0.3.7601.17514
762,368
09-Jul-2011
20:37
x64
Xpssvcs.dll
6.1.7601.21760
1,576,448
15-Jul-2011
15:27
x64
For all supported IA-64-based versions of Windows Server 2008
Collapse this tableExpand this table
File name
File version
File size
Date
Time
Platform
Locale.gpd
Not Applicable
14,088
09-Jul-2011
23:00
Not Applicable
Msxpsinc.gpd
Not Applicable
73
09-Jul-2011
23:00
Not Applicable
Msxpsinc.ppd
Not Applicable
72
09-Jul-2011
23:00
Not Applicable
Mxdwdrv.dll
0.3.7601.21760
1,479,168
15-Jul-2011
15:32
IA-64
P6disp.gpd
Not Applicable
25,489
09-Jul-2011
23:00
Not Applicable
P6font.gpd
Not Applicable
3,293
09-Jul-2011
23:00
Not Applicable
Pcl4res.dll
0.3.5479.0
292,352
09-Jul-2011
23:00
IA-64
Pcl5eres.dll
0.3.5479.0
1,057,792
09-Jul-2011
23:00
IA-64
Pcl5ures.dll
0.3.5479.0
1,058,304
09-Jul-2011
23:00
IA-64
Pclxl.dll
0.3.5479.0
207,872
09-Jul-2011
23:00
IA-64
Pclxl.gpd
Not Applicable
10,375
09-Jul-2011
23:00
Not Applicable
Pjl.gpd
Not Applicable
1,156
09-Jul-2011
23:00
Not Applicable
Pjlmon.dll
6.1.7601.21769
56,320
15-Jul-2011
15:33
IA-64
Ps5ui.dll
0.3.7601.21760
1,566,208
09-Jul-2011
23:00
IA-64
Pscript.hlp
Not Applicable
26,038
09-Jul-2011
23:00
Not Applicable
Pscript.ntf
Not Applicable
1,062,732
09-Jul-2011
23:01
Not Applicable
Pscript5.dll
0.3.7601.21760
1,160,192
09-Jul-2011
23:01
IA-64
Pscrptfe.ntf
Not Applicable
1,293,180
09-Jul-2011
23:01
Not Applicable
Ps_schm.gdl
Not Applicable
5,561
09-Jul-2011
23:00
Not Applicable
Stddtype.gdl
Not Applicable
23,812
09-Jul-2011
23:01
Not Applicable
Stdnames.gpd
Not Applicable
14,362
09-Jul-2011
23:01
Not Applicable
Stdschem.gdl
Not Applicable
59,116
09-Jul-2011
23:01
Not Applicable
Stdschmx.gdl
Not Applicable
2,278
09-Jul-2011
23:01
Not Applicable
Ttfsub.gpd
Not Applicable
698
09-Jul-2011
23:01
Not Applicable
Unidrv.dll
0.3.7601.21760
1,153,536
15-Jul-2011
15:35
IA-64
Unidrv.hlp
Not Applicable
21,225
09-Jul-2011
23:01
Not Applicable
Unidrvui.dll
0.3.7601.21760
1,652,224
09-Jul-2011
23:01
IA-64
Unires.dll
0.3.7601.17514
762,368
09-Jul-2011
23:01
IA-64
Xpssvcs.dll
6.1.7601.21760
3,529,728
15-Jul-2011
15:35
IA-64
Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
Collapse this tableExpand this table
Version
Product
Milestone
Service branch
6.1.760
0.21xxx
Windows 7 and Windows Server 2008 R2
RTM
LDR
The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File name
File version
File size
Date
Time
Platform
Locale.gpd
Not Applicable
14,088
10-Jun-2009
21:38
Not Applicable
Msxpsinc.gpd
Not Applicable
73
10-Jun-2009
21:38
Not Applicable
Msxpsinc.ppd
Not Applicable
72
10-Jun-2009
21:38
Not Applicable
Mxdwdrv.dll
0.3.7600.21007
780,800
13-Jul-2011
04:34
x86
P6disp.gpd
Not Applicable
25,489
10-Jun-2009
21:33
Not Applicable
P6font.gpd
Not Applicable
3,293
10-Jun-2009
21:33
Not Applicable
Pcl4res.dll
0.3.5479.0
292,352
14-Jul-2009
01:07
x86
Pcl5eres.dll
0.3.5479.0
1,057,792
14-Jul-2009
01:07
x86
Pcl5ures.dll
0.3.5479.0
1,058,304
14-Jul-2009
01:07
x86
Pclxl.dll
0.3.5479.0
207,872
14-Jul-2009
00:55
x86
Pclxl.gpd
Not Applicable
10,375
10-Jun-2009
21:33
Not Applicable
Pjl.gpd
Not Applicable
1,156
10-Jun-2009
21:33
Not Applicable
Ps5ui.dll
0.3.7600.21007
726,016
13-Jul-2011
04:34
x86
Pscript.hlp
Not Applicable
26,038
10-Jun-2009
21:23
Not Applicable
Pscript.ntf
Not Applicable
1,060,548
10-Jun-2009
21:38
Not Applicable
Pscript5.dll
0.3.7600.21007
542,208
13-Jul-2011
04:34
x86
Pscrptfe.ntf
Not Applicable
1,288,252
10-Jun-2009
21:38
Not Applicable
Ps_schm.gdl
Not Applicable
5,561
10-Jun-2009
21:38
Not Applicable
Stddtype.gdl
Not Applicable
23,812
10-Jun-2009
21:38
Not Applicable
Stdnames.gpd
Not Applicable
14,362
10-Jun-2009
21:38
Not Applicable
Stdschem.gdl
Not Applicable
59,116
10-Jun-2009
21:38
Not Applicable
Stdschmx.gdl
Not Applicable
2,278
10-Jun-2009
21:38
Not Applicable
Ttfsub.gpd
Not Applicable
698
10-Jun-2009
21:38
Not Applicable
Unidrv.dll
0.3.7600.21007
375,296
13-Jul-2011
04:36
x86
Unidrv.hlp
Not Applicable
21,225
10-Jun-2009
21:23
Not Applicable
Unidrvui.dll
0.3.7600.21007
747,520
13-Jul-2011
04:34
x86
Xpssvcs.dll
6.1.7600.21007
930,816
13-Jul-2011
04:37
x86
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File name
File version
File size
Date
Time
Platform
Locale.gpd
Not Applicable
14,088
10-Jun-2009
20:59
Not Applicable
Msxpsinc.gpd
Not Applicable
73
10-Jun-2009
20:59
Not Applicable
Msxpsinc.ppd
Not Applicable
72
10-Jun-2009
20:59
Not Applicable
Mxdwdrv.dll
0.3.7600.21007
714,752
13-Jul-2011
05:32
x64
P6disp.gpd
Not Applicable
25,489
10-Jun-2009
20:53
Not Applicable
P6font.gpd
Not Applicable
3,293
10-Jun-2009
20:53
Not Applicable
Pcl4res.dll
0.3.5479.0
292,352
14-Jul-2009
01:30
x64
Pcl5eres.dll
0.3.5479.0
1,057,792
14-Jul-2009
01:30
x64
Pcl5ures.dll
0.3.5479.0
1,058,304
14-Jul-2009
01:30
x64
Pclxl.dll
0.3.5479.0
207,872
14-Jul-2009
01:19
x64
Pclxl.gpd
Not Applicable
10,375
10-Jun-2009
20:53
Not Applicable
Pjl.gpd
Not Applicable
1,156
10-Jun-2009
20:53
Not Applicable
Ps5ui.dll
0.3.7600.21007
847,360
13-Jul-2011
05:32
x64
Pscript.hlp
Not Applicable
26,038
10-Jun-2009
20:40
Not Applicable
Pscript.ntf
Not Applicable
1,062,732
10-Jun-2009
20:59
Not Applicable
Pscript5.dll
0.3.7600.21007
629,760
13-Jul-2011
05:32
x64
Pscrptfe.ntf
Not Applicable
1,293,180
10-Jun-2009
20:59
Not Applicable
Ps_schm.gdl
Not Applicable
5,561
10-Jun-2009
20:59
Not Applicable
Stddtype.gdl
Not Applicable
23,812
10-Jun-2009
20:59
Not Applicable
Stdnames.gpd
Not Applicable
14,362
10-Jun-2009
20:59
Not Applicable
Stdschem.gdl
Not Applicable
59,116
10-Jun-2009
20:59
Not Applicable
Stdschmx.gdl
Not Applicable
2,278
10-Jun-2009
20:59
Not Applicable
Ttfsub.gpd
Not Applicable
698
10-Jun-2009
20:59
Not Applicable
Unidrv.dll
0.3.7600.21007
479,232
13-Jul-2011
05:35
x64
Unidrv.hlp
Not Applicable
21,225
10-Jun-2009
20:40
Not Applicable
Unidrvui.dll
0.3.7600.21007
884,224
13-Jul-2011
05:32
x64
Unires.dll
0.3.7600.16385
762,368
14-Jul-2009
01:30
x64
Xpssvcs.dll
6.1.7600.21007
1,576,448
13-Jul-2011
05:36
x64
For all supported IA-64-based versions of Windows Server 2008 R2