You cannot open a Web folder by double-clicking it in Windows Vista and in Windows Server 2008

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Article ID: 977262 - View products that this article applies to.
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SYMPTOMS

On a computer that is running Windows Vista or Windows Server 2008, you have a Web folder. In Windows Explorer Navigation pane, the Web folder is displayed. You can open the Web folder by right-clicking it, and then clicking Open. However, you cannot open the Web folder by double-clicking it. After you open the Web folder, you cannot drag the files from or to the Web folder.

Note For more information about how to enable Windows Explorer Navigation pane, see from "More Information" section.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, your computer must be running one of the following Windows operating systems:
  • Windows Vista Service Pack 1 (SP1)
  • Windows Vista Service Pack 2 (SP2)
  • Windows Server 2008
  • Windows Server 2008 Service Pack 2 (SP2)
For more information about how to obtain a Windows Vista service pack, click the following article number to view the article in the Microsoft Knowledge Base:
935791 How to obtain the latest Windows Vista service pack
For more information about how to obtain a Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
968849 How to obtain the latest service pack for Windows Server 2008

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and times for these files are listed in Coordinated Universal Time (UTC). The dates and times for these files on your local computer are displayed in your local time and with your current daylight saving time (DST) bias. Additionally, the dates and times may change when you perform certain operations on the files.

Windows Vista and Windows Server 2008 file information notes


Important Windows Vista and Windows Server 2008 updates are included in the same packages. However, only one of these products may be listed on the "Hotfix Request" page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    Collapse this tableExpand this table
    VersionProductSR_LevelService branch
    6.0.600 0 . 20xxxWindows VistaRTMLDR
    6.0.600 1 . 22xxxWindows Vista and Windows Server 2008SP1LDR
    6.0.600 2 . 22xxxWindows Vista and Windows Server 2008SP2LDR
  • Service Pack 1 is integrated into the release version of Windows Server 2008. Therefore, RTM milestone files apply only to Windows Vista. RTM milestone files have a 6.0.0000.xxxxxx version number.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Shell32.dll6.0.6001.2255711,585,02405-Nov-200913:06x86
Shell32.dll6.0.6002.2225911,585,02405-Nov-200912:52x86
For all supported x64-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Shell32.dll6.0.6001.2255712,903,42405-Nov-200913:36x64
Shell32.dll6.0.6002.2225912,898,81605-Nov-200912:46x64
Shell32.dll6.0.6001.2255711,585,02405-Nov-200913:06x86
Shell32.dll6.0.6002.2225911,585,02405-Nov-200912:52x86
For all supported IA-64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Shell32.dll6.0.6001.2255719,085,31205-Nov-200913:15IA-64
Shell32.dll6.0.6002.2225919,084,80005-Nov-200912:49IA-64
Shell32.dll6.0.6001.2255711,585,02405-Nov-200913:06x86
Shell32.dll6.0.6002.2225911,585,02405-Nov-200912:52x86

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

How to enable Windows Explorer Navigation pane

To enable Windows Explorer Navigation pane, follow these steps:
  1. Click Start
    Collapse this imageExpand this image
    Start button
    , click Computer.
  2. Click Organize , point to Layout , and then click Navigation pane .

Additional file information

Additional file information for Windows Vista and for Windows Server 2008

Additional files for all supported x86-based versions of Windows Vista and of Windows Server 2008
Collapse this tableExpand this table
File namePackage_for_kb977262_client_1~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,367
Date (UTC)06-Nov-2009
Time (UTC)07:24
PlatformNot Applicable
File namePackage_for_kb977262_client_2~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,694
Date (UTC)06-Nov-2009
Time (UTC)07:24
PlatformNot Applicable
File namePackage_for_kb977262_client~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,713
Date (UTC)06-Nov-2009
Time (UTC)07:24
PlatformNot Applicable
File namePackage_for_kb977262_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,421
Date (UTC)06-Nov-2009
Time (UTC)07:24
PlatformNot Applicable
File namePackage_for_kb977262_sc_1~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,690
Date (UTC)06-Nov-2009
Time (UTC)07:24
PlatformNot Applicable
File namePackage_for_kb977262_sc~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,701
Date (UTC)06-Nov-2009
Time (UTC)07:24
PlatformNot Applicable
File namePackage_for_kb977262_server_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,425
Date (UTC)06-Nov-2009
Time (UTC)07:24
PlatformNot Applicable
File namePackage_for_kb977262_server_1~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,694
Date (UTC)06-Nov-2009
Time (UTC)07:24
PlatformNot Applicable
File namePackage_for_kb977262_server~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,713
Date (UTC)06-Nov-2009
Time (UTC)07:24
PlatformNot Applicable
File namePackage_for_kb977262_winpesrv_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,422
Date (UTC)06-Nov-2009
Time (UTC)07:24
PlatformNot Applicable
File namePackage_for_kb977262_winpesrv~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,430
Date (UTC)06-Nov-2009
Time (UTC)07:24
PlatformNot Applicable
File nameX86_4ba730d22e37f909cc670eaad81d00d9_31bf3856ad364e35_6.0.6001.22557_none_16d404c33aa8c0d5.manifest
File versionNot Applicable
File size695
Date (UTC)06-Nov-2009
Time (UTC)07:24
PlatformNot Applicable
File nameX86_d483a7264e9fbe5b217756cc2f6eea43_31bf3856ad364e35_6.0.6002.22259_none_e0faa7dbc5a2833c.manifest
File versionNot Applicable
File size695
Date (UTC)06-Nov-2009
Time (UTC)07:24
PlatformNot Applicable
File nameX86_microsoft-windows-shell32_31bf3856ad364e35_6.0.6001.22557_none_6c83c1ab2b3bbf3b.manifest
File versionNot Applicable
File size904,299
Date (UTC)05-Nov-2009
Time (UTC)15:02
PlatformNot Applicable
File nameX86_microsoft-windows-shell32_31bf3856ad364e35_6.0.6002.22259_none_6e6c34272860470d.manifest
File versionNot Applicable
File size904,280
Date (UTC)05-Nov-2009
Time (UTC)14:27
PlatformNot Applicable
Additional files for all supported x64-based versions of Windows Vista and of Windows Server 2008
Collapse this tableExpand this table
File nameAmd64_0bbf926f5fd76f494cc35f101aff564a_31bf3856ad364e35_6.0.6001.22557_none_a3d386cf503fc538.manifest
File versionNot Applicable
File size1,040
Date (UTC)06-Nov-2009
Time (UTC)07:24
PlatformNot Applicable
File nameAmd64_1b5e9893e11d3086638a7acc0abd30ea_31bf3856ad364e35_6.0.6002.22259_none_e37a70e5c97dfa05.manifest
File versionNot Applicable
File size1,040
Date (UTC)06-Nov-2009
Time (UTC)07:25
PlatformNot Applicable
File nameAmd64_f80244a252368bb9876f11e02be492bb_31bf3856ad364e35_6.0.6001.22557_none_4e4ae022ee486029.manifest
File versionNot Applicable
File size699
Date (UTC)06-Nov-2009
Time (UTC)07:24
PlatformNot Applicable
File nameAmd64_microsoft-windows-shell32_31bf3856ad364e35_6.0.6001.22557_none_c8a25d2ee3993071.manifest
File versionNot Applicable
File size906,231
Date (UTC)05-Nov-2009
Time (UTC)15:18
PlatformNot Applicable
File nameAmd64_microsoft-windows-shell32_31bf3856ad364e35_6.0.6002.22259_none_ca8acfaae0bdb843.manifest
File versionNot Applicable
File size906,212
Date (UTC)05-Nov-2009
Time (UTC)16:25
PlatformNot Applicable
File namePackage_for_kb977262_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,375
Date (UTC)06-Nov-2009
Time (UTC)07:24
PlatformNot Applicable
File namePackage_for_kb977262_client_2~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,706
Date (UTC)06-Nov-2009
Time (UTC)07:24
PlatformNot Applicable
File namePackage_for_kb977262_client~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,723
Date (UTC)06-Nov-2009
Time (UTC)07:25
PlatformNot Applicable
File namePackage_for_kb977262_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,429
Date (UTC)06-Nov-2009
Time (UTC)07:24
PlatformNot Applicable
File namePackage_for_kb977262_sc_1~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,702
Date (UTC)06-Nov-2009
Time (UTC)07:25
PlatformNot Applicable
File namePackage_for_kb977262_sc~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,711
Date (UTC)06-Nov-2009
Time (UTC)07:25
PlatformNot Applicable
File namePackage_for_kb977262_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,433
Date (UTC)06-Nov-2009
Time (UTC)07:24
PlatformNot Applicable
File namePackage_for_kb977262_server_1~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,706
Date (UTC)06-Nov-2009
Time (UTC)07:24
PlatformNot Applicable
File namePackage_for_kb977262_server~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,723
Date (UTC)06-Nov-2009
Time (UTC)07:25
PlatformNot Applicable
File namePackage_for_kb977262_winpesrv_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,430
Date (UTC)06-Nov-2009
Time (UTC)07:24
PlatformNot Applicable
File namePackage_for_kb977262_winpesrv~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,438
Date (UTC)06-Nov-2009
Time (UTC)07:25
PlatformNot Applicable
File nameWow64_microsoft-windows-shell32_31bf3856ad364e35_6.0.6001.22557_none_d2f7078117f9f26c.manifest
File versionNot Applicable
File size899,202
Date (UTC)05-Nov-2009
Time (UTC)14:56
PlatformNot Applicable
File nameWow64_microsoft-windows-shell32_31bf3856ad364e35_6.0.6002.22259_none_d4df79fd151e7a3e.manifest
File versionNot Applicable
File size899,183
Date (UTC)05-Nov-2009
Time (UTC)14:22
PlatformNot Applicable
Additional files for all supported IA-64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameIa64_452b16375c4a7625919b72618e9e865a_31bf3856ad364e35_6.0.6001.22557_none_568552888ba2d9a0.manifest
File versionNot Applicable
File size697
Date (UTC)06-Nov-2009
Time (UTC)07:24
PlatformNot Applicable
File nameIa64_76a489afb1b1d0ba7aeb39b60817cae7_31bf3856ad364e35_6.0.6002.22259_none_1ce5bde6e12f7f13.manifest
File versionNot Applicable
File size1,038
Date (UTC)06-Nov-2009
Time (UTC)07:24
PlatformNot Applicable
File nameIa64_97f3908a61635424df5c7726adbd0382_31bf3856ad364e35_6.0.6001.22557_none_eda642aab8a2047d.manifest
File versionNot Applicable
File size1,038
Date (UTC)06-Nov-2009
Time (UTC)07:24
PlatformNot Applicable
File nameIa64_microsoft-windows-shell32_31bf3856ad364e35_6.0.6001.22557_none_6c8565a12b39c837.manifest
File versionNot Applicable
File size906,144
Date (UTC)05-Nov-2009
Time (UTC)14:40
PlatformNot Applicable
File nameIa64_microsoft-windows-shell32_31bf3856ad364e35_6.0.6002.22259_none_6e6dd81d285e5009.manifest
File versionNot Applicable
File size906,144
Date (UTC)05-Nov-2009
Time (UTC)15:40
PlatformNot Applicable
File namePackage_for_kb977262_sc_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,425
Date (UTC)06-Nov-2009
Time (UTC)07:24
PlatformNot Applicable
File namePackage_for_kb977262_sc_1~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,530
Date (UTC)06-Nov-2009
Time (UTC)07:24
PlatformNot Applicable
File namePackage_for_kb977262_sc~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,706
Date (UTC)06-Nov-2009
Time (UTC)07:24
PlatformNot Applicable
File namePackage_for_kb977262_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,429
Date (UTC)06-Nov-2009
Time (UTC)07:24
PlatformNot Applicable
File namePackage_for_kb977262_server_1~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,533
Date (UTC)06-Nov-2009
Time (UTC)07:24
PlatformNot Applicable
File namePackage_for_kb977262_server~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,718
Date (UTC)06-Nov-2009
Time (UTC)07:24
PlatformNot Applicable
File namePackage_for_kb977262_winpesrv_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,426
Date (UTC)06-Nov-2009
Time (UTC)07:24
PlatformNot Applicable
File namePackage_for_kb977262_winpesrv~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,434
Date (UTC)06-Nov-2009
Time (UTC)07:24
PlatformNot Applicable
File nameWow64_microsoft-windows-shell32_31bf3856ad364e35_6.0.6001.22557_none_d2f7078117f9f26c.manifest
File versionNot Applicable
File size899,202
Date (UTC)05-Nov-2009
Time (UTC)14:56
PlatformNot Applicable
File nameWow64_microsoft-windows-shell32_31bf3856ad364e35_6.0.6002.22259_none_d4df79fd151e7a3e.manifest
File versionNot Applicable
File size899,183
Date (UTC)05-Nov-2009
Time (UTC)14:22
PlatformNot Applicable

Properties

Article ID: 977262 - Last Review: October 7, 2011 - Revision: 2.0
APPLIES TO
  • Windows Vista Starter
  • Windows Vista Home Basic
  • Windows Vista Home Premium
  • Windows Vista Enterprise
  • Windows Vista Business
  • Windows Vista Ultimate
  • Windows Web Server 2008
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Standard
Keywords: 
kbexpertiseadvanced kbfix kbautohotfix kbsurveynew kbqfe KB977262

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