Exchange Server 2010 users cannot open certain attachments when they access their mailboxes by using Outlook Web App

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Article ID: 977439 - View products that this article applies to.
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SYMPTOMS

In a Microsoft Exchange Server 2010 environment, you have Microsoft Internet Security & Acceleration Server (ISA) 2006 SP1 installed. Exchange Server 2010 users access their mailboxes through the ISA server by using Microsoft Outlook Web App (OWA) together with Windows Internet Explorer. However, the users cannot open certain attachments. Additionally, the following error is generated:

Internet Explorer cannot download ...spid=xxxx from
xxxx
Internet Explorer was not able to open this Internet site. The requested site is either unavailable or cannot be found. Please try again later.

If the users directly access the Exchange Server 2010 CAS server by using OWA, they can open these attachments.
Note The file types that are affected include .doc, .pdf, and .xls.

CAUSE

Exchange Server 2010 OWA adds a "Content-Encoding: none" string to a response and ISA 2006 SP1 adds a “Vary: Accept-Encoding" string to the response. The combination of the string in the response prevents Internet Explorer from caching the files.. Therefore, Exchange Server 2010 users cannot open the attachments by using OWA.

RESOLUTION

To resolve this problem, install the following update rollup:
976573 Description of Update Rollup 1 for Exchange Server 2010

MORE INFORMATION

For more information about headers for the Vary field, visit the following Microsoft Web site:
http://technet.microsoft.com/en-us/library/cc302548.aspx

Properties

Article ID: 977439 - Last Review: February 8, 2010 - Revision: 2.0
APPLIES TO
  • Microsoft Exchange Server 2010 Enterprise
  • Microsoft Exchange Server 2010 Standard
Keywords: 
kbhotfixrollup kbsurveynew kbexpertiseinter kbfix kbqfe KB977439

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