Article ID: 977552 - Last Review: December 9, 2009 - Revision: 1.0

Exchange RPC Client Access service crashes in the Handler.dll that is located on an Exchange 2010 Client Access service server

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SYMPTOMS

On a computer that is running Microsoft Exchange Server 2010, the Exchange RPC Client Access service crashes. When this situation occurs, you find the following error is logged in the Application log.


Source: MSExchange Common
Event ID: 4999
Task Category: General
Level: Error
Description:
Watson report about to be sent for process id: <process ID>, with parameters: E12, <build type>, <application Version>, RpcClientAccess, M.Exchange.RpcClientAccess.Handler, M.E.R.H.RecipientTranslator.GetRecipientRow, System.NotSupportedException, <callstackHash>, <assembly Version>

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CAUSE

Exchange Server 2010 checks the codepage property of the message to determine the encoding that is used for non-Unicode properties of the recipient. If the codepage property has invalid values, the Exchange RPC Client Access service crashes. .
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RESOLUTION

To resolve this problem, install the following update rollup:
976573  (http://support.microsoft.com/kb/976573/ ) Description of Update Rollup 1 for Exchange Server 2010
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APPLIES TO
  • Microsoft Exchange Server 2010 Standard
  • Microsoft Exchange Server 2010 Enterprise
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Keywords: 
kbsurveynew kbexpertiseinter kbqfe kbfix KB977552
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