You receive an error when you try to create a Unified Messaging Auto Attendant in the Exchange Management Console: "The pilotidentifier 'string value' is not a valid extension"

Article translations Article translations
Article ID: 977920 - View products that this article applies to.
Expand all | Collapse all

SYMPTOMS

In Microsoft Exchange Server 2007 or in Microsoft Exchange Server 2010, you try to create a Unified Messaging (UM) Auto Attendant in the Exchange Management Console. Then, you receive the following error message:
Error: The pilotidentifier 'string value' is not a valid extension.
After you receive this error, you cannot create the Auto Attendant.

CAUSE

This issue occurs when the UM Auto Attendant uses Telephone Extension as the URI Type for the UM Dial Plan, and the pilotidentifier parameter contains nonnumeric string characters. The URI Type for Telephone Extension can only accept numeric strings as pilotidentifier parameter values.

RESOLUTION

You must use numeric characters for the pilotidentifier parameter values when you create an UM Auto Attendant that uses Telephone Extension as the URI Type for the UM Dial Plan.

Properties

Article ID: 977920 - Last Review: March 3, 2010 - Revision: 1.0
APPLIES TO
  • Microsoft Exchange Server 2010 Enterprise
  • Microsoft Exchange Server 2010 Standard
  • Microsoft Exchange Server 2007 Enterprise Edition
  • Microsoft Exchange Server 2007 Standard Edition
Keywords: 
kbexpertiseinter kbsurveynew kbprb KB977920

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com