Article ID: 977957 - View products that this article applies to.
When you use the message tracking task in the Microsoft Exchange Troubleshooting Assistant tool (Extra.exe) on a Microsoft Exchange Server 2010 edge server, you receive the following error message:
Unable to query the queue settings on Edge Box.User credentials may be incorrect, or there may be a problem with the power shell service on that computer. Error message: The process "ExTRA (PID=576) has been initialized as unknown multiple instance type un-expectedly. 1.Reasons of this exception:1.For any product executeables,which will be shipped out of box, they should never use AD driver functionality without initializing its performance counter instance since we can NOT show a intuitive Perf Counter instance name here 2.We don't need the validation for test assembly because we don't care for its performance counter missing;however,we definitely want to make sure it is under our control, so that we don't miss any out of bos product DLLs/EXEs.What to do avoid this exception: For any newly added exchange test executables which utilize AD perf,please add the executable name of the process into exclusion list in Microsoft.Exchange.Data.directory.globals.checkexchangetestexecutables
To work around this issue, use the Get-MessageTrackingLog cmdlet to track the messages in Exchange Management Shell on the Exchange Server 2010 edge server. For more information about the Get-MessageTrackingLog cmdlet, visit the following Microsoft Web site:
This hotfix is scheduled to be included in Exchange Server 2010 Service Pack 1 (SP1).
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
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