The message tracking task does not work in the Exchange Troubleshooting Assistant tool on an Exchange Server 2010 edge server

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Article ID: 977957 - View products that this article applies to.
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SYMPTOMS

When you use the message tracking task in the Microsoft Exchange Troubleshooting Assistant tool (Extra.exe) on a Microsoft Exchange Server 2010 edge server, you receive the following error message:
Unable to query the queue settings on
		  Edge Box.User credentials may be incorrect, or there may be a problem with
		  the
		  power shell service on that computer. Error message: The process "ExTRA
		  (PID=576) has been initialized as unknown multiple instance type
		  un-expectedly.
1.Reasons of this exception:1.For any product executeables,which will be
		  shipped out of box, they should never use AD driver functionality without
		  initializing its performance counter instance since we can NOT show a
		  intuitive
		  Perf Counter instance name here
2.We don't need the validation for test assembly because we don't care for its
		  performance counter missing;however,we definitely want to make sure it is
		  under
		  our control, so that we don't miss any out of bos product DLLs/EXEs.What to
		  do
		  avoid this exception: For any newly added exchange test executables which
		  utilize AD perf,please add the executable name of the process into
		  exclusion
		  list in
		  Microsoft.Exchange.Data.directory.globals.checkexchangetestexecutables

WORKAROUND

To work around this issue, use the Get-MessageTrackingLog cmdlet to track the messages in Exchange Management Shell on the Exchange Server 2010 edge server. For more information about the Get-MessageTrackingLog cmdlet, visit the following Microsoft Web site:
http://technet.microsoft.com/en-us/library/aa997573.aspx

RESOLUTION

This hotfix is scheduled to be included in Exchange Server 2010 Service Pack 1 (SP1).

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Properties

Article ID: 977957 - Last Review: December 18, 2009 - Revision: 1.0
APPLIES TO
  • Microsoft Exchange Server 2010 Enterprise
  • Microsoft Exchange Server 2010 Standard
Keywords: 
kbexpertiseinter kbtshoot kbsurveynew KB977957

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