Select the product you need help with

The Live Meeting 2007 Conferencing Add-in for Outlook does not load in the Outlook toolbar

Article ID: 978012 - View products that this article applies to.

SYMPTOMS

The Microsoft Office Live Meeting 2007 Conferencing Add-in for Microsoft Office Outlook does not load in the Outlook toolbar. Therefore, you experience one or more of the following symptoms:

The Live Meeting Conferencing Add-in toolbar and the Live Meeting Conferencing menu are not displayed in Microsoft Office Outlook 2007 or in Microsoft Office Outlook 2003.
The Live Meeting Conferencing Add-in is disabled in Outlook.
You receive the following error message in the Live Meeting Conferencing Add-in log:

UNEXPECTEDLY failing registry read value 'AuthSecret'.

Back to the top | Give Feedback

This problem occurs when a user profile or a user security identifier (SID) is changed or is corrupted, or when a user account is moved to a new domain. When this behavior occurs, the Live Meeting Conferencing Add-in value encrypts values that enable only the same logon credentials to decrypt the values that are encrypted by the Live Meeting Conferencing Add-in.

Back to the top | Give Feedback

RESOLUTION

To fix this problem, apply the following update:

976129

(http://support.microsoft.com/kb/976129/ )

Description of the update for the Live Meeting Conferencing Add-in for Outlook: January 2010

After you apply this update, the Live Meeting 2007 Conferencing Add-in for Outlook prompts you to resynchronize the Live Meeting 2007 account.

Back to the top | Give Feedback

WORKAROUND

To work around this problem automatically, go to the "Fix it for me" section. If you would rather work around this problem yourself, go to the "Let me fix it myself" section.

Fix it for me

To work around this problem automatically, click the Fix this problem link. Then click Run in the File Download dialog box, and follow the steps in this wizard.

Fix this problem
Microsoft Fix it 50456

Note This wizard may be in English only; however, the automatic fix also works for other language versions of Windows.

Note If you are not on the computer that has the problem, you can save the automatic fix to a flash drive or to a CD, and then you can run it on the computer that has the problem.

Let me fix it myself

To work around this problem yourself follow these steps:

Click Start, and then click Run.
Type regedit, and then click OK.
Locate and then right-click the following registry subkey:
HKEY_CURRENT_USER\Software\Microsoft\Live Meeting\Preferences
Click Delete.
If you are on a 32-bit operating system locate and then click the following registry subkey:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Outlook\Addins\Microsoft.LiveMeeting.Addins
If you are on a 64-bit operating system locate and then click the following registry subkey:
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432node\Microsoft\Office\Outlook\Addins\Microsoft.LiveMeeting.Addins
Right-click LoadBehavior, and then click Modify.
In the Value data box, type 3, and then click OK.
Close Registry Editor, and then start Office Outlook.
On the Conferencing menu, click User Accounts.
In the User Accounts dialog box, click Test Connection.