Article ID: 978137 - Last Review: March 18, 2010 - Revision: 1.0

The subject of a confirmation message is garbled for certain languages when a remote device wipe operation is performed in Exchange Server 2007

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SYMPTOMS

One of the improved features that are available in Microsoft Exchange Server 2007 is the ability to perform a remote device wipe of a mobile device. Remote device wipe is a feature that enables Exchange Server 2007 to set a mobile device to delete all data the next time that the device connects to the Exchange Server 2007 server. This feature is useful if a mobile device is lost or stolen.
When a remote device wipe operation is performed, a confirmation message is delivered to the user’s mailbox. The remote device wipe confirmation message is localized based on the mailbox language. However, for certain languages such as German, Spanish and Portuguese, the subject of the confirmation message is garbled.
For example, the German subject, "Remote Wipe Confirmation" should be localized to "Bestätigung der Remotege rätzurücksetzung". However, the subject is localized incorrectly to "Bestätigung der Remotegerätzurücksetzung".
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CAUSE

This problem occurs because the confirmation message is encoded to HTML format two times.
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RESOLUTION

To resolve this problem, install the following update rollup:
979784  (http://support.microsoft.com/kb/979784/ ) Description of Update Rollup 3 for Exchange Server 2007 Service Pack 2
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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
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MORE INFORMATION

For more information about remote device wipe, visit the following Microsoft Web site:
General information about remote device wipe (http://technet.microsoft.com/en-us/library/bb124591(EXCHG.80).aspx)

How to perform a remote wipe on a device (http://technet.microsoft.com/en-us/library/aa998614(EXCHG.80).aspx)
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APPLIES TO
  • Microsoft Exchange Server 2007 Service Pack 2, when used with:
    • Microsoft Exchange Server 2007 Standard Edition
    • Microsoft Exchange Server 2007 Enterprise Edition
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Keywords: 
kbfix kbhotfixrollup kbsurveynew kbexpertiseinter kbqfe KB978137
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