FIX: Error message when you use BizTalk Adapter for PeopleSoft Enterprise to send a component interface to a PeopleSoft system: "A cross object system conversion error occurred"

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Article ID: 978156 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario in Microsoft BizTalk Server 2006 R2 or in Microsoft BizTalk Server 2009:  
  • You configure a send port to use BizTalk Adapter for PeopleSoft Enterprise to connect to a PeopleSoft system.
  • You use the send port to send a component interface (also known as CI) to the PeopleSoft system.
  • The data that is returned from the PeopleSoft system contains a blank Date/Time field.
In this scenario, you receive a warning message that resembles the following in the Application log:

Event Type: Warning
Event Source: BizTalk Server 2006
Event Category: BizTalk Server 2006
Event ID: 5743
Description: The adapter failed to transmit message going to send port "<send port>" with URL "PeopleSoft:////<URL>". It will be retransmitted after the retry interval specified for this Send Port.
Details:"Error transmitting message: <SOAP-ENV:Fault xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/"><faultcode>SOAP-ENV:Server</faultcode><faultstring>
Request ID: Unknown
Exception Type: A cross object system conversion error occurred
Exception Info: Exception occurred: E-CORE0055: Type conversion from source to target param failed Call to Get@PeopleSoft://CI/VNDR_ID Implementation = PeopleSoft://CI/VNDR_ID PeopleSoft://CI/DateTimeS ==&gt; SOAP://xmlns/www.w3.org/2001/XMLSchema/dateTime:Type/dateTime (PeopleSoft://CI/VNDR_ID/properties ==&gt; SOAP://xmlns/schemas.microsoft.com/VNDR_ID/GetResponse:Element/properties) (Error occurred after call to foreign method)</faultstring></SOAP-ENV:Fault>".


NoteIf you use BizTalk Server 2009, the Event Source and Event Category in above events are “BizTalk Server 2009”. 

RESOLUTION

Hotfix information

Cumulative update information

BizTalk Server 2009

The hotfix that resolves this issue is included in cumulative update package 2 for BizTalk Server 2009.

For more information about how to obtain the cumulative update package, click the following article number to view the article in the Microsoft Knowledge Base:

2497794 Cumulative update package 2 for BizTalk Server 2009

For BizTalk Server 2006 R2

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

You must have Microsoft BizTalk Server 2006 R2 and BizTalk Adapters for Enterprise Applications (also known as BizTalk LOB Adapters) installed to apply this hotfix.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
For all supported versions of BizTalk Server 2006 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Btasysutil.dll1.0.5020.1113,14418-Dec-200913:02x86
Btcore.dll1.0.5020.112,129,74418-Dec-200913:02x86
Microsoft.biztalk.adapters.bizutil.dll1.0.5020.11162,69618-Dec-200913:02x86
Psosa.dll1.0.5020.11242,00018-Dec-200913:02x86

For BizTalk Server 2006 R2 SP1

The hotfix that resolves this problem is included in cumulative update package 3 for BizTalk Server 2006 R2 SP1.

For more information about how to obtain the cumulative update package, click the following article number to view the article in the Microsoft Knowledge Base:
2286501 Cumulative update package 3 for BizTalk Server 2006 R2 Service Pack 1


For more information about BizTalk Server 2006 R2 SP1 hotfixes, click the following article number to view the article in the Microsoft Knowledge Base:
974563 List of Microsoft BizTalk Server hot fixes that are included in BizTalk Server 2006 R2 Service Pack 1

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about BizTalk Adapter for PeopleSoft Enterprise, visit the following Microsoft Developer Network (MSDN) Web site:
http://msdn.microsoft.com/en-us/library/aa560671(BTS.20).aspx
For more information about BizTalk Server hotfixes, click the following article number to view the article in the Microsoft Knowledge Base:
2003907 Information on BizTalk Server hot fixes

Properties

Article ID: 978156 - Last Review: March 18, 2011 - Revision: 6.0
APPLIES TO
  • Microsoft BizTalk Server 2006 R2 Branch Edition
  • Microsoft BizTalk Server 2006 R2 Developer Edition
  • Microsoft BizTalk Server 2006 R2 Enterprise Edition
  • Microsoft BizTalk Server 2006 R2 Standard Edition
  • Microsoft BizTalk Server 2009 Branch
  • Microsoft BizTalk Server 2009 Developer
  • Microsoft BizTalk Server 2009 Enterprise
  • Microsoft BizTalk Server 2009 Standard
Keywords: 
kbautohotfix kbbtsadapters kbbiztalk2006r2presp2fix kbexpertiseadvanced kbsurveynew kbqfe kbbiztalk2009presp1fix KB978156

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