Office Communicator 2007 R2 crashes when you receive an incoming instant message notification

Article translations Article translations
Article ID: 978161 - View products that this article applies to.
Expand all | Collapse all

SYMPTOMS

Microsoft Office Communicator 2007 R2 crashes when you receive an incoming instant message notification.

Additionally, you receive the following error message in the Communicator UCCAPI log:
10/16/2009|13:03:44.862 1260:1004 INFO :: Function: SIP_MESSAGE::GetHeader 10/16/2009|13:03:44.862 1260:1004 ERROR :: SIP_MESSAGE::GetHeader: HRESULT failed: 80ee0005 = hr. GetHeader 10/16/2009|13:03:44.862 1260:1004 WARN :: pSipMessage->GetHeader() Failed in function ParsePCalledPartyIdHeader 10/16/2009|13:03:44.862 1260:1004 ERROR :: CUccServerEndpoint::ProcessIncomingCall - Failed to parse P-Called-Pary-ID header

CAUSE

This problem occurs when the XML for the incoming conversation is deserialized.

RESOLUTION

To resolve this problem, apply the following update:
  • 976135 Description of the Communicator 2007 R2 cumulative update: January 2010

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Properties

Article ID: 978161 - Last Review: January 7, 2010 - Revision: 1.0
APPLIES TO
  • Microsoft Office Communicator 2007 R2
Keywords: 
kbfix kbqfe kbexpertiseinter kbsurveynew kbprb KB978161

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com