Symptoms
On a computer that is running Windows Server 2008 R2 Server Core, you may experience one or more of the following symptoms:
-
IPv6 transition technologies such as ISATAP, 6to4 and Teredo do not work correctly when the computer is a member of a network.
-
You cannot see tunnel adapters for ISATAP, 6to4, or Teredo when you run the ipconfig /all command.
-
The CPU usage of the Svchost.exe process that hosts the IP Helper service (iphlpsvc) is abnormally high.
-
You cannot find the Tunnel.sys file on the computer.
Note By default, the Tunnel.sys file is located in the following folder:%windir%\system32\drivers\
Cause
This problem occurs because the Tunnel.sys file is missing. This file affects all the functions based on IPv6 transition technologies.
Resolution
Hotfix information
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
Prerequisites
To apply this hotfix, your computer must be running Windows Server 2008 R2 Server Core.
Restart requirement
You have to restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace a previously released hotfix.
File information
The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are usually included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to Windows Server 2008 R2, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
-
The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x64-based versions of Windows Server 2008 R2
|
File name |
File version |
File size |
Date |
Time |
Platform |
|---|---|---|---|---|---|
|
Tunnel.sys |
6.1.7600.16559 |
125,440 |
24-Mar-2010 |
03:28 |
x64 |
|
Tunnel.sys |
6.1.7600.20676 |
125,440 |
24-Mar-2010 |
03:37 |
x64 |
For all supported IA-64-based versions of Windows Server 2008 R2
|
File name |
File version |
File size |
Date |
Time |
Platform |
|---|---|---|---|---|---|
|
Tunnel.sys |
6.1.7600.16559 |
252,416 |
24-Mar-2010 |
03:09 |
IA-64 |
|
Tunnel.sys |
6.1.7600.20676 |
252,416 |
24-Mar-2010 |
03:12 |
IA-64 |
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
More Information
For more information about IPv6 Transition Technologies, visit the following Microsoft Web site:
General information about IPv6 Transition Technologies
For more information about IPconfig, visit the following Microsoft Web site:
General information about IPconfigFor more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Additional file information
Additional file information for Windows Server 2008 R2
Additional files for all supported x64-based versions of Windows Server 2008 R2
|
File name |
Amd64_1dd3b5af2619878c27633927016dd0ad_31bf3856ad364e35_6.1.7600.20676_none_bc414a0c5f4957d5.manifest |
|
File version |
Not Applicable |
|
File size |
698 |
|
Date (UTC) |
25-Mar-2010 |
|
Time (UTC) |
00:13 |
|
File name |
Amd64_352c5bb7268352abca32c02d5c974ddb_31bf3856ad364e35_6.1.7600.20676_none_4911a3abbd71990a.manifest |
|
File version |
Not Applicable |
|
File size |
703 |
|
Date (UTC) |
25-Mar-2010 |
|
Time (UTC) |
00:13 |
|
File name |
Amd64_9798273f8ef473f2dd3a915c4f201a64_31bf3856ad364e35_6.1.7600.16559_none_2261f2af7919d5e7.manifest |
|
File version |
Not Applicable |
|
File size |
703 |
|
Date (UTC) |
25-Mar-2010 |
|
Time (UTC) |
00:13 |
|
File name |
Amd64_c6d1a948425671251c002e946e18d537_31bf3856ad364e35_6.1.7600.16559_none_3e416fee63fa556e.manifest |
|
File version |
Not Applicable |
|
File size |
698 |
|
Date (UTC) |
25-Mar-2010 |
|
Time (UTC) |
00:13 |
|
File name |
Amd64_microsoft-windows-ndiscleanup_31bf3856ad364e35_6.1.7600.16559_none_5e12d039a924062c.manifest |
|
File version |
Not Applicable |
|
File size |
710 |
|
Date (UTC) |
24-Mar-2010 |
|
Time (UTC) |
07:56 |
|
File name |
Amd64_microsoft-windows-ndiscleanup_31bf3856ad364e35_6.1.7600.20676_none_5e83cc4ec25491d3.manifest |
|
File version |
Not Applicable |
|
File size |
710 |
|
Date (UTC) |
24-Mar-2010 |
|
Time (UTC) |
08:00 |
|
File name |
Amd64_microsoft-windows-tunnel_31bf3856ad364e35_6.1.7600.16559_none_ff836f6d9e496cf8.manifest |
|
File version |
Not Applicable |
|
File size |
33,078 |
|
Date (UTC) |
24-Mar-2010 |
|
Time (UTC) |
08:10 |
|
File name |
Amd64_microsoft-windows-tunnel_31bf3856ad364e35_6.1.7600.20676_none_fff46b82b779f89f.manifest |
|
File version |
Not Applicable |
|
File size |
33,078 |
|
Date (UTC) |
24-Mar-2010 |
|
Time (UTC) |
08:11 |
|
File name |
Update.mum |
|
File version |
Not Applicable |
|
File size |
1,689 |
|
Date (UTC) |
25-Mar-2010 |
|
Time (UTC) |
00:13 |
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
|
File name |
Ia64_15c3dd86d4bb659c710409e8270fcdfd_31bf3856ad364e35_6.1.7600.20676_none_c534f1bc319351db.manifest |
|
File version |
Not Applicable |
|
File size |
701 |
|
Date (UTC) |
25-Mar-2010 |
|
Time (UTC) |
00:13 |
|
File name |
Ia64_57d6576dd1e537218cc2c361c320178d_31bf3856ad364e35_6.1.7600.16559_none_de41b333323e1436.manifest |
|
File version |
Not Applicable |
|
File size |
701 |
|
Date (UTC) |
25-Mar-2010 |
|
Time (UTC) |
00:13 |
|
File name |
Ia64_d6b30493e700e5ecbb733b0b5d1156c3_31bf3856ad364e35_6.1.7600.20676_none_ed7d51ee485dd474.manifest |
|
File version |
Not Applicable |
|
File size |
696 |
|
Date (UTC) |
25-Mar-2010 |
|
Time (UTC) |
00:13 |
|
File name |
Ia64_e3a4d2c2f0ff9176a9c789a4604b5a38_31bf3856ad364e35_6.1.7600.16559_none_a9e89141c83ab8e9.manifest |
|
File version |
Not Applicable |
|
File size |
696 |
|
Date (UTC) |
25-Mar-2010 |
|
Time (UTC) |
00:13 |
|
File name |
Ia64_microsoft-windows-ndiscleanup_31bf3856ad364e35_6.1.7600.16559_none_01f5d8abf0c49df2.manifest |
|
File version |
Not Applicable |
|
File size |
709 |
|
Date (UTC) |
24-Mar-2010 |
|
Time (UTC) |
07:59 |
|
File name |
Ia64_microsoft-windows-ndiscleanup_31bf3856ad364e35_6.1.7600.20676_none_0266d4c109f52999.manifest |
|
File version |
Not Applicable |
|
File size |
709 |
|
Date (UTC) |
24-Mar-2010 |
|
Time (UTC) |
07:58 |
|
File name |
Ia64_microsoft-windows-tunnel_31bf3856ad364e35_6.1.7600.16559_none_a36677dfe5ea04be.manifest |
|
File version |
Not Applicable |
|
File size |
33,076 |
|
Date (UTC) |
24-Mar-2010 |
|
Time (UTC) |
08:07 |
|
File name |
Ia64_microsoft-windows-tunnel_31bf3856ad364e35_6.1.7600.20676_none_a3d773f4ff1a9065.manifest |
|
File version |
Not Applicable |
|
File size |
33,076 |
|
Date (UTC) |
24-Mar-2010 |
|
Time (UTC) |
08:06 |
|
File name |
Update.mum |
|
File version |
Not Applicable |
|
File size |
1,684 |
|
Date (UTC) |
25-Mar-2010 |
|
Time (UTC) |
00:13 |
