Windows Explorer crashes and then restarts when you access a third-party Control Panel item on a computer that is running Windows 7 or Windows Server 2008 R2

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Article ID: 978433 - View products that this article applies to.
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SYMPTOMS

On a computer that is running Windows 7 or Windows Server 2008 R2, you install a third-party Control Panel item. For example, you install a sound card utility that includes a sound card Control Panel item. When you access the item, Windows Explorer (Explorer.exe) crashes and then restarts.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows 7 or Windows Server 2008 R2.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Shell32.dll6.1.7600.1648212,866,56009-Dec-200907:18x86
Shell32.dll6.1.7600.2059212,866,56009-Dec-200907:25x86
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Shell32.dll6.1.7600.1648214,162,94409-Dec-200907:52x64
Shell32.dll6.1.7600.2059214,162,94409-Dec-200909:32x64
For all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Shell32.dll6.1.7600.1648221,168,64009-Dec-200906:37IA-64
Shell32.dll6.1.7600.2059221,168,64009-Dec-200906:35IA-64

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameX86_2a14bc304f5ac43651dab5e019c00f64_31bf3856ad364e35_6.1.7600.20592_none_e47af92a4bce1bf7.manifest
File versionNot applicable
File size695
Date (UTC)09-Dec-2009
Time (UTC)12:40
File nameX86_7583c355aeb657b6c9ac46364e3bb09c_31bf3856ad364e35_6.1.7600.16482_none_8534a35ce094e198.manifest
File versionNot applicable
File size695
Date (UTC)09-Dec-2009
Time (UTC)12:40
File nameX86_microsoft-windows-shell32_31bf3856ad364e35_6.1.7600.16482_none_6bfc820973523452.manifest
File versionNot applicable
File size1,059,457
Date (UTC)09-Dec-2009
Time (UTC)07:48
File nameX86_microsoft-windows-shell32_31bf3856ad364e35_6.1.7600.20592_none_6c7b4ee88c77f00d.manifest
File versionNot applicable
File size1,059,457
Date (UTC)09-Dec-2009
Time (UTC)07:55
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameAmd64_2c1eacbc64fbc65c6d2a5a211d7727be_31bf3856ad364e35_6.1.7600.16482_none_08d3eb55313960b4.manifest
File versionNot applicable
File size1,040
Date (UTC)09-Dec-2009
Time (UTC)12:40
File nameAmd64_508e84574cc5ea6da824d185de7cb908_31bf3856ad364e35_6.1.7600.20592_none_e3020a4917768161.manifest
File versionNot applicable
File size699
Date (UTC)09-Dec-2009
Time (UTC)12:40
File nameAmd64_6392c5e308865dee8f9a7012b58147df_31bf3856ad364e35_6.1.7600.20592_none_c5d419ffc447e49f.manifest
File versionNot applicable
File size1,040
Date (UTC)09-Dec-2009
Time (UTC)12:40
File nameAmd64_7986d6a6b76090ad99a179af4645bff8_31bf3856ad364e35_6.1.7600.16482_none_4fc4f17f5fd97e10.manifest
File versionNot applicable
File size699
Date (UTC)09-Dec-2009
Time (UTC)12:40
File nameAmd64_microsoft-windows-shell32_31bf3856ad364e35_6.1.7600.16482_none_c81b1d8d2bafa588.manifest
File versionNot applicable
File size1,058,443
Date (UTC)09-Dec-2009
Time (UTC)08:17
File nameAmd64_microsoft-windows-shell32_31bf3856ad364e35_6.1.7600.20592_none_c899ea6c44d56143.manifest
File versionNot applicable
File size1,058,443
Date (UTC)09-Dec-2009
Time (UTC)10:37
File nameWow64_microsoft-windows-shell32_31bf3856ad364e35_6.1.7600.16482_none_d26fc7df60106783.manifest
File versionNot applicable
File size1,054,916
Date (UTC)09-Dec-2009
Time (UTC)07:33
File nameWow64_microsoft-windows-shell32_31bf3856ad364e35_6.1.7600.20592_none_d2ee94be7936233e.manifest
File versionNot applicable
File size1,054,916
Date (UTC)09-Dec-2009
Time (UTC)07:49
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameIa64_0ea853b1a9a926340e6ad6835bdd6f34_31bf3856ad364e35_6.1.7600.16482_none_b2be5e746497d689.manifest
File versionNot applicable
File size1,038
Date (UTC)09-Dec-2009
Time (UTC)12:40
File nameIa64_427fef3419b15256e38cb6d893cf72c3_31bf3856ad364e35_6.1.7600.20592_none_e04901f37bd30176.manifest
File versionNot applicable
File size1,038
Date (UTC)09-Dec-2009
Time (UTC)12:40
File nameIa64_microsoft-windows-shell32_31bf3856ad364e35_6.1.7600.16482_none_6bfe25ff73503d4e.manifest
File versionNot applicable
File size1,058,441
Date (UTC)09-Dec-2009
Time (UTC)08:06
File nameIa64_microsoft-windows-shell32_31bf3856ad364e35_6.1.7600.20592_none_6c7cf2de8c75f909.manifest
File versionNot applicable
File size1,058,441
Date (UTC)09-Dec-2009
Time (UTC)08:15
File nameWow64_microsoft-windows-shell32_31bf3856ad364e35_6.1.7600.16482_none_d26fc7df60106783.manifest
File versionNot applicable
File size1,054,916
Date (UTC)09-Dec-2009
Time (UTC)07:33
File nameWow64_microsoft-windows-shell32_31bf3856ad364e35_6.1.7600.20592_none_d2ee94be7936233e.manifest
File versionNot applicable
File size1,054,916
Date (UTC)09-Dec-2009
Time (UTC)07:49

Properties

Article ID: 978433 - Last Review: February 8, 2010 - Revision: 1.0
APPLIES TO
  • Windows 7 Home Basic
  • Windows 7 Home Premium
  • Windows 7 Starter
  • Windows 7 Enterprise
  • Windows 7 Professional
  • Windows 7 Ultimate
  • Windows Server 2008 R2 Datacenter
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 Standard
  • Windows Web Server 2008 R2
Keywords: 
kbexpertiseadvanced kbqfe kbhotfixserver kbfix kbsurveynew kbautohotfix KB978433

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