Article ID: 978468 - Last Review: September 10, 2010 - Revision: 4.0

You receive an error message and Event ID: 1008 is logged when you move an Exchange Server 2007 mailbox

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SYMPTOMS

You try to move a Microsoft Exchange Server 2007 mailbox which includes a managed folder. In this situation, you receive the following error message:

Error was found for <user name> (<address>) because: Error occurred in the step: Moving messages. Failed to copy messages to the destination mailbox store with error:

MAPI or an unspecified service provider.

ID no: 00000000-0000-00000000, error code: -1056749164

Additionally, you find the following event in the Application logs:

Event Source: Exchange Migration

Event Category: Move Mailbox

Event ID: 1008

Description:

The move-mailbox task for mailbox '<name>' failed.

Error: Failed to copy messages to the destination mailbox store with error:

MAPI or an unspecified service provider.

ID no: 00000000-0000-00000000


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CAUSE

This problem occurs because Exchange Server 2007 checks the properties of the related managed folder during the mailbox move operation. If a certain property is missing, the operation fails with the error messages that are mentioned in the "Symptoms" section.
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RESOLUTION

To resolve this problem, install the following update rollup:
2279665  (http://support.microsoft.com/kb/2279665/ ) Description of Update Rollup 1 for Exchange Server 2007 Service Pack 3
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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
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MORE INFORMATION

For more information about managed folder, visit the following Microsoft website:
General information about managed folder (http://technet.microsoft.com/en-us/library/bb125163(EXCHG.80).aspx)
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APPLIES TO
  • Microsoft Exchange Server 2007 Service Pack 3
  • Microsoft Exchange Server 2007 Enterprise Edition
  • Microsoft Exchange Server 2007 Standard Edition
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Keywords: 
kbfix kbhotfixrollup kbsurveynew kbqfe kbexpertiseinter KB978468
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