Article ID: 978517 - Last Review: March 18, 2010 - Revision: 1.0

The Exchange Information Store service stops responding on an Exchange Server 2007 server

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SYMPTOMS

The Microsoft Exchange Information Store service stops responding on a Microsoft Exchange Server 2007 server. Therefore, clients cannot access to mailboxes which are located on the Exchange Server 2007 server. Additionally, If you monitor the RPC Averaged Latency of MSExchangeIS in Performance Monitor, you find that the value of the RPC Averaged Latency is very high and will not drop.
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CAUSE

This problem is caused by a deadlock in the store.exe process.
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RESOLUTION

To resolve this problem, install the following update rollup:
979784  (http://support.microsoft.com/kb/979784/ ) Description of Update Rollup 3 for Exchange Server 2007 Service Pack 2
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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
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APPLIES TO
  • Microsoft Exchange Server 2007 Service Pack 2, when used with:
    • Microsoft Exchange Server 2007 Enterprise Edition
    • Microsoft Exchange Server 2007 Standard Edition
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Keywords: 
kbexpertiseinter kbsurveynew kbqfe kbfix kbhotfixrollup KB978517
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