The synchronization and the reconciliation between Microsoft Office Outlook and a BlackBerry mobile device fails when a mailbox is moved around between two Exchange Server 2007 servers

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Article ID: 978521 - View products that this article applies to.
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SYMPTOMS

You deploy BlackBerry Enterprise Server of Research In Motion (RIM) in a Microsoft Exchange Server 2007 environment to enable users access to their mailboxes by using BlackBerry mobile devices. Among other things, BlackBerry Enterprise Server creates a BlackBerryHandheldInfo top folder that contains four subfolders:
- BlackBerryCalSyncState
- BlackBerryICSState
- BlackBerrymsgOnDeviceSearchFolder - Search folder (PR_FOLDER_TYPE=2) with Search State SEARCH_RUNNING | SEARCH_RECURSIVE
- BlackBerryRefIDSearchFolder1_7 – Search folder (PR_FOLDER_TYPE=2) with Search State SEARCH_RUNNING | SEARCH_RECURSIVE
You move a BlackBerry enabled mailbox from one Exchange Server 2007 server to another Exchange Server 2007 server. In this case, when you move the mailbox back to the original Exchange Server 2007 server, the Search State of BlackBerry Search folder is stuck in the following Search State:

"SEARCH_RUNNING | SEARCH_REBUILD | SEARCH_RECURSIVE | SEARCH_MAYBE_STATIC"
Therefore, the synchronization and the reconciliation between Microsoft Office Outlook and the BlackBerry mobile device fails.

RESOLUTION

To resolve this problem, install the following update rollup:
979784 Description of Update Rollup 3 for Exchange Server 2007 Service Pack 2

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about BlackBerry Enterprise Server, visit the following Web site:
General information about BlackBerry Enterprise Server

For more information about Special Folders Protocol Specification, visit the following Microsoft Web site:
General information about Special Folders Protocol Specification

Properties

Article ID: 978521 - Last Review: March 18, 2010 - Revision: 1.0
APPLIES TO
  • Microsoft Exchange Server 2007 Service Pack 2, when used with:
    • Microsoft Exchange Server 2007 Enterprise Edition
    • Microsoft Exchange Server 2007 Standard Edition
Keywords: 
kbsurveynew kbexpertiseinter kbfix kbhotfixrollup kbqfe KB978521

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