Stop error message when you try to put the computer into hibernation (S4) in Windows 7 or in Windows Server 2008 R2: "Stop error code 0x0000000A (IRQL_NOT_LESS_OR_EQUAL)"

Article translations Article translations
Article ID: 978571 - View products that this article applies to.
Expand all | Collapse all

On This Page

SYMPTOMS

When you try to put a computer that is running Windows 7 or in Windows Server 2008 R2 into hibernation (S4), the system may crash. Additionally, you receive a Stop error message that resembles the following:

STOP: 0x0000000A (parameter1, parameter2, parameter3, parameter4)
IRQL_NOT_LESS_OR_EQUAL
This issue may occur when you have a third-party storage miniport driver installed on the computer.

Notes
  • The parameters in the Stop error message may vary, depending on the configuration of the computer.
  • Not all "STOP: 0x0000000A" error messages are caused by this issue.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

There are no prerequisites to apply this hotfix.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Diskdump.sys6.1.7600.1650626,49618-Jan-201023:33x86
Diskdump.sys6.1.7600.2062126,49619-Jan-201013:21x86
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Diskdump.sys6.1.7600.1650627,01619-Jan-201009:11x64
Diskdump.sys6.1.7600.2062127,01619-Jan-201010:36x64
For all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Diskdump.sys6.1.7600.1650654,15219-Jan-201007:43IA-64
Diskdump.sys6.1.7600.2062154,14419-Jan-201009:07IA-64

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameUpdate-bf.mum
File version
File size1,437
Date (UTC)19-Jan-2010
Time (UTC)18:18
PlatformNot applicable
File nameX86_1a2129fd5061c226d74e582143e18071_31bf3856ad364e35_6.1.7600.20621_none_95ee34988c81ddba.manifest
File version
File size696
Date (UTC)19-Jan-2010
Time (UTC)18:17
PlatformNot applicable
File nameX86_309be5db475447522e677b137272522d_31bf3856ad364e35_6.1.7600.16506_none_94339fee6e3a3b81.manifest
File version
File size696
Date (UTC)19-Jan-2010
Time (UTC)18:17
PlatformNot applicable
File nameX86_microsoft-windows-diskdump_31bf3856ad364e35_6.1.7600.16506_none_66ec0fa5f857fa6b.manifest
File version
File size2,150
Date (UTC)19-Jan-2010
Time (UTC)00:00
PlatformNot applicable
File nameX86_microsoft-windows-diskdump_31bf3856ad364e35_6.1.7600.20621_none_675b0b27118a5364.manifest
File version
File size2,150
Date (UTC)19-Jan-2010
Time (UTC)13:47
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameAmd64_5034777bf82b2322d2e99858bf14e453_31bf3856ad364e35_6.1.7600.16506_none_4cc005d0866e9823.manifest
File version
File size700
Date (UTC)19-Jan-2010
Time (UTC)18:17
PlatformNot applicable
File nameAmd64_d5b1488dbd62e3effdc43bd27b62fffb_31bf3856ad364e35_6.1.7600.20621_none_cb7bba86c57432c4.manifest
File version
File size700
Date (UTC)19-Jan-2010
Time (UTC)18:17
PlatformNot applicable
File nameAmd64_microsoft-windows-diskdump_31bf3856ad364e35_6.1.7600.16506_none_c30aab29b0b56ba1.manifest
File version
File size2,152
Date (UTC)19-Jan-2010
Time (UTC)09:40
PlatformNot applicable
File nameAmd64_microsoft-windows-diskdump_31bf3856ad364e35_6.1.7600.20621_none_c379a6aac9e7c49a.manifest
File version
File size2,152
Date (UTC)19-Jan-2010
Time (UTC)13:46
PlatformNot applicable
File nameUpdate-bf.mum
File version
File size1,663
Date (UTC)19-Jan-2010
Time (UTC)18:18
PlatformNot applicable
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameIa64_3de92b0c1a1989f1caa31a63a88bfbbc_31bf3856ad364e35_6.1.7600.20621_none_2a0cb7707f3d26d9.manifest
File version
File size698
Date (UTC)19-Jan-2010
Time (UTC)18:17
PlatformNot applicable
File nameIa64_fd5faea10c634dd07db3537d73a78d27_31bf3856ad364e35_6.1.7600.16506_none_1a77cb2591813df2.manifest
File version
File size698
Date (UTC)19-Jan-2010
Time (UTC)18:17
PlatformNot applicable
File nameIa64_microsoft-windows-diskdump_31bf3856ad364e35_6.1.7600.16506_none_66edb39bf8560367.manifest
File version
File size2,151
Date (UTC)19-Jan-2010
Time (UTC)08:04
PlatformNot applicable
File nameIa64_microsoft-windows-diskdump_31bf3856ad364e35_6.1.7600.20621_none_675caf1d11885c60.manifest
File version
File size2,151
Date (UTC)19-Jan-2010
Time (UTC)13:46
PlatformNot applicable
File nameUpdate-bf.mum
File version
File size1,658
Date (UTC)19-Jan-2010
Time (UTC)18:17
PlatformNot applicable
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Properties

Article ID: 978571 - Last Review: January 9, 2012 - Revision: 1.0
APPLIES TO
  • Windows 7 Enterprise
  • Windows 7 Home Basic
  • Windows 7 Professional
  • Windows 7 Ultimate
  • Windows Server 2008 R2 Standard
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 Datacenter
Keywords: 
kbexpertiseinter kbprb kbsurveynew kbHotfixServer kbautohotfix kbqfe kbfix KB978571

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com