Error message when you synchronize data in Microsoft Dynamics CRM 4.0 for Microsoft Office Outlook: "An unknown error occurred while synchronizing data to Outlook"

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Article ID: 978638 - View products that this article applies to.
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SYMPTOMS

When you try to synchronize data in Microsoft Dynamics CRM 4.0 for Microsoft Office Outlook, you receive the following error message:
An unknown error occurred while synchronizing data to Outlook.
This problem occurs if the following conditions are true:
  • You install Update Rollup 7 for Microsoft Dynamics CRM 4.0 on the computer that is running Microsoft Dynamics CRM for Microsoft Office Outlook.
    For more information about Update Rollup 7 for Microsoft Dynamics CRM 4.0, click the following article number to view the article in the Microsoft Knowledge Base:
    971782 Update Rollup 7 for Microsoft Dynamics CRM 4.0 is available
  • You apply a Folder Redirection Group Policy object (GPO) to redirect a Microsoft Dynamics CRM application folder to a network share.

CAUSE

This problem occurs because Microsoft Dynamics CRM 4.0 for Microsoft Office Outlook cannot share .sdf files if the .sdf files are being used by other applications.

RESOLUTION

This problem is fixed in the latest cumulative update rollup for Microsoft Dynamics CRM 4.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
949256 Microsoft Dynamics CRM 4.0 updates and hotfixes


This problem was originally fixed in Update Rollup 9 for Microsoft Dynamics CRM 4.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
977650 Update Rollup 9 for Microsoft Dynamics CRM is available

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
For more information about Microsoft Business Solutions CRM software hotfix and update package terminology, click the following article number to view the article in the Microsoft Knowledge Base:
887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

Properties

Article ID: 978638 - Last Review: February 11, 2010 - Revision: 1.0
APPLIES TO
  • Microsoft Dynamics CRM 4.0
  • Microsoft Dynamics CRM for Microsoft Office Outlook, when used with:
    • Microsoft Dynamics CRM 4.0
Keywords: 
kbfix kberrmsg kbexpertiseinter kbsurveynew kbmbsmigrate kbqfe KB978638

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