A wireless connection is reported incorrectly as a wired connection in a QoE report incorrectly when you make an Office Communications 2007 R2 call in Windows XP

Article translations Article translations
Article ID: 978715 - View products that this article applies to.
Expand all | Collapse all

SYMPTOMS

On a computer that is running Windows XP Service Pack 2 (SP2) or Windows XP Service Pack 3 (SP3), you make a call in Microsoft Office Communicator 2007 R2 by using a wireless connection. However, the wireless connection is reported incorrectly in the Quality of Experience (QoE) report as a wired connection.

CAUSE

This issue occurs because neither Windows XP SP2 nor Windows XP SP3 supports the IF_TYPE_IEEE80211 wireless network interface type.

For more information about IF_TYPE_IEEE80211, visit the following Microsoft Web site:
http://msdn.microsoft.com/en-us/library/aa366058(VS.85).aspx

RESOLUTION

To resolve this issue, apply the following update:
976135 Description of the Communicator 2007 R2 cumulative update: January 2010


Note On a computer that is running Windows XP SP2, you have to install a wireless LAN API after you apply the update. For more information about how to do this, visit the following Microsoft Web site:
http://www.microsoft.com/downloads/details.aspx?FamilyId=52A43BAB-DC4E-413F-AC71-158EFD1ADA50

Properties

Article ID: 978715 - Last Review: January 15, 2010 - Revision: 1.1
APPLIES TO
  • Microsoft Office Communicator 2007 R2
Keywords: 
kbqfe kbexpertisebeginner kbsurveynew kbprb KB978715

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com