Send listening MOS and receive listening MOS are low for Communicator 2007 R2 calls

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Article ID: 978717 - View products that this article applies to.
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SYMPTOMS

In the Quality of Experience (QoE) report, the send listening Mean Opinion Score (MOS) and the receive listening MOS are very low (<2.0). These scores remain low even though the sound quality of the Microsoft Office Communicator 2007 R2 call is good.

RESOLUTION

To fix this problem, apply the following update:
976135 Description of the Communicator 2007 R2 cumulative update: January 2010

Properties

Article ID: 978717 - Last Review: January 7, 2010 - Revision: 1.1
APPLIES TO
  • Microsoft Office Communicator 2007 R2
Keywords: 
kbexpertisebeginner kbqfe kbexpertiseinter kbsurveynew kbprb KB978717

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