Office Communicator 2007 R2 crashes when you move a contact to a specific group

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Article ID: 978720 - View products that this article applies to.
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SYMPTOMS

Microsoft Office Communicator 2007 R2 crashes when you perform one of the following actions:
  • Move a contact to a specific group.
  • Right-click a contact, and then click Tag for Status Change Alerts.

CAUSE

This problem occurs when the Oleacc.dll file is registered incorrectly.

RESOLUTION

To resolve this problem, apply the following update:
  • 976135 Description of the Communicator 2007 R2 cumulative update: January 2010

WORKAROUND

To work around this issue, follow these steps:
  1. Click Start, and then click Run.
  2. Type regsvr32 oleacc.dll in the Open box, and then click OK.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Properties

Article ID: 978720 - Last Review: January 7, 2010 - Revision: 1.0
APPLIES TO
  • Microsoft Office Communicator 2007 R2
Keywords: 
kbfix kbqfe kbexpertiseinter kbsurveynew kbprb KB978720

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