Article ID: 978720 - Last Review: January 7, 2010 - Revision: 1.0

Office Communicator 2007 R2 crashes when you move a contact to a specific group

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SYMPTOMS

Microsoft Office Communicator 2007 R2 crashes when you perform one of the following actions:
  • Move a contact to a specific group.
  • Right-click a contact, and then click Tag for Status Change Alerts.
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CAUSE

This problem occurs when the Oleacc.dll file is registered incorrectly.
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RESOLUTION

To resolve this problem, apply the following update:
  • 976135  (http://support.microsoft.com/kb/976135/ ) Description of the Communicator 2007 R2 cumulative update: January 2010
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WORKAROUND

To work around this issue, follow these steps:
  1. Click Start, and then click Run.
  2. Type regsvr32 oleacc.dll in the Open box, and then click OK.
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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
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APPLIES TO
  • Microsoft Office Communicator 2007 R2
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Keywords: 
kbfix kbqfe kbexpertiseinter kbsurveynew kbprb KB978720
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