Article ID: 978842 - Last Review: February 11, 2010 - Revision: 1.0

Error message when you try to save changes that you made to a security role in a business unit in Microsoft Dynamics CRM 4.0: "An error has occurred"

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SYMPTOMS

Assume that you have several business units in Microsoft Dynamics CRM 4.0. These business units contain several child business units. These child business units contain several child business units. When you try to save changes that you made to a security role in the root business unit, you experience slow performance. Additionally, you receive the following error message:
An error has occurred.
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RESOLUTION

This problem is fixed in the latest cumulative update rollup for Microsoft Dynamics CRM 4.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
949256  (http://support.microsoft.com/kb/949256/ ) Microsoft Dynamics CRM 4.0 updates and hotfixes


This problem was originally fixed in Update Rollup 9 for Microsoft Dynamics CRM 4.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
977650  (http://support.microsoft.com/kb/949256/ ) Update Rollup 9 for Microsoft Dynamics CRM is available
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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
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MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/LN/ ) Description of the standard terminology that is used to describe Microsoft software updates
For more information about Microsoft Business Solutions CRM software hotfix and update package terminology, click the following article number to view the article in the Microsoft Knowledge Base:
887283  (http://support.microsoft.com/kb/887283/ ) Microsoft Business Solutions CRM software hotfix and update package naming standards
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APPLIES TO
  • Microsoft Dynamics CRM 4.0
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Keywords: 
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