Updated records in a Microsoft Dynamics CRM 4.0 organization database are not synchronized to an offline database when you go offline in Microsoft Dynamics CRM for Microsoft Office Outlook with Offline Access

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Article ID: 978929 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • You update a Microsoft Dynamics CRM 4.0 organization database more than four billion times. For example, you add a record to the database or you change a record in the database.
  • You go offline in Microsoft Dynamics CRM for Microsoft Office Outlook with Offline Access.
In this scenario, the updated records are not synchronized to an offline database.

RESOLUTION

This problem is fixed in the latest cumulative update rollup for Microsoft Dynamics CRM 4.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
949256 Microsoft Dynamics CRM 4.0 updates and hotfixes


This problem was originally fixed in Update Rollup 9 for Microsoft Dynamics CRM 4.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
977650 Update Rollup 9 for Microsoft Dynamics CRM is available

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
For more information about Microsoft Business Solutions CRM software hotfix and update package terminology, click the following article number to view the article in the Microsoft Knowledge Base:
887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

Properties

Article ID: 978929 - Last Review: February 11, 2010 - Revision: 1.0
APPLIES TO
  • Microsoft Dynamics CRM 4.0
Keywords: 
kbfix kbexpertiseinter kbsurveynew kbmbsmigrate kbqfe KB978929

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