Article ID: 979003
NoticeThis article may contain a link to the Windows Installer Cleanup utility (MSICUU2.exe). If you were directed to this article to solve a problem by using the Windows Installer Cleanup utility, please contact your software manufacturer for installation support on the product, or see the following Microsoft Knowledge Base article for steps to troubleshoot uninstallation issues with products that use Windows Installer:
2438651 How to troubleshoot problems that may occur when you install, uninstall, or upgrade a program on a Windows-based computer
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Step 1: Download the Windows Installer CleanUp Utility
(a) Save the Silverlight runtime installer
(http://www.microsoft.com/silverlight/get-started/install/default.aspx)to your machine (in this example, we'll use the Desktop)
(b) Open a Command Prompt window by going to Start > Run and then type cmd
(c) Manually extract the Silverlight file to a temporary location using the following command:
c:\documets and settings\user\desktop\silverlight –x
(d) When prompted for a temporary location, type c:\silverlight
(e) Now, in the Silverlight directory you created in step (d), double-click on the silverlight.msi file and, after it finishes installing, double-click on the silverlight.msp file
(d) Now try to play the Netflix videos again
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(http://go.microsoft.com/fwlink/?LinkId=151500)for other considerations.