RPC function error in Windows Server 2008 R2 and in Windows 7: "0x0000000E RPC_S_OUT_OF_MEMORY"

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Article ID: 979150 - View products that this article applies to.
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SYMPTOMS

On a computer that is running Windows Server 2008 R2 or Windows 7, an application or a service encounters a remote procedure call (RPC) function failure. Additionally, you receive the following error message:
0x0000000E RPC_S_OUT_OF_MEMORY
Note This issue usually occurs when a restricted user account is used to call the RPC functions.

CAUSE

This issue occurs because of an access control list (ACL) setting for the following registry key:
HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows NT\RPC
When an RPC call is initialized, the RPC driver (Rpcrt4.dll) opens this registry key by using the access token of the current user account. If this access token does not include the Authenticated Users group, an "ERROR_ACCESS_DENIED" error is returned. Additionally, the RPC driver incorrectly returns the "RPC_S_OUT_OF_MEMORY" error message after the "ERROR_ACCESS_DENIED" error code is received. Therefore, you receive this error message.

Note This registry key is created when an RPC-related Group Policy setting is applied on a computer. The RPC-related Group Policy settings are located at the following location:
Computer Configuration\Administrative Templates\System\Remote Procedure Call

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites


To apply this hotfix, your computer must be running Windows 7 or Windows Server 2008 R2.

Restart requirement

You have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information


The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Rpcrt4.dll6.1.7600.20657652,80002-Mar-201007:27x86
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Rpcrt4.dll6.1.7600.206571,221,63202-Mar-201007:57x64
Rpcrt4.dll6.1.7600.20657663,04002-Mar-201007:24x86
For all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Rpcrt4.dll6.1.7600.206572,589,69602-Mar-201006:42IA-64
Rpcrt4.dll6.1.7600.20657663,04002-Mar-201007:24x86

WORKAROUND

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 How to back up and restore the registry in Windows
To work around this issue, log on as an administrator, run Registry Editor, and then grant read access to the Users local group for the following registry key:
HKLM\Software\Policies\Microsoft\Windows NT\RPC

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameUpdate.mum
File versionNot Applicable
File size1,674
Date (UTC)03-Mar-2010
Time (UTC)05:27
File nameX86_2dcfff9442cccc78e6ecb1467a9304bf_31bf3856ad364e35_6.1.7600.20657_none_65325e2691e73056.manifest
File versionNot Applicable
File size697
Date (UTC)03-Mar-2010
Time (UTC)05:27
File nameX86_microsoft-windows-rpc-local_31bf3856ad364e35_6.1.7600.20657_none_b47d0629bf6b5dc3.manifest
File versionNot Applicable
File size59,061
Date (UTC)02-Mar-2010
Time (UTC)08:01
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameAmd64_8a8e8d39d98b7c92b1fc25d969036c1c_31bf3856ad364e35_6.1.7600.20657_none_07cc3ca1df59046c.manifest
File versionNot Applicable
File size1,044
Date (UTC)03-Mar-2010
Time (UTC)05:27
File nameAmd64_d8da51a46f849cfcd8a02c83ce7c199c_31bf3856ad364e35_6.1.7600.20657_none_037e6cb4a7db210b.manifest
File versionNot Applicable
File size701
Date (UTC)03-Mar-2010
Time (UTC)05:27
File nameAmd64_microsoft-windows-rpc-local_31bf3856ad364e35_6.1.7600.20657_none_109ba1ad77c8cef9.manifest
File versionNot Applicable
File size59,065
Date (UTC)02-Mar-2010
Time (UTC)09:05
File nameUpdate.mum
File versionNot Applicable
File size1,906
Date (UTC)03-Mar-2010
Time (UTC)05:27
File nameWow64_microsoft-windows-rpc-local_31bf3856ad364e35_6.1.7600.20657_none_1af04bffac2990f4.manifest
File versionNot Applicable
File size59,071
Date (UTC)02-Mar-2010
Time (UTC)07:50
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameIa64_0f5d5080a6553f47c54665e395ec5f2d_31bf3856ad364e35_6.1.7600.20657_none_f90b0af63113d26c.manifest
File versionNot Applicable
File size1,042
Date (UTC)03-Mar-2010
Time (UTC)05:27
File nameIa64_microsoft-windows-rpc-local_31bf3856ad364e35_6.1.7600.20657_none_b47eaa1fbf6966bf.manifest
File versionNot Applicable
File size59,063
Date (UTC)02-Mar-2010
Time (UTC)08:59
File nameUpdate.mum
File versionNot Applicable
File size1,684
Date (UTC)03-Mar-2010
Time (UTC)05:27
File nameWow64_microsoft-windows-rpc-local_31bf3856ad364e35_6.1.7600.20657_none_1af04bffac2990f4.manifest
File versionNot Applicable
File size59,071
Date (UTC)02-Mar-2010
Time (UTC)07:50

Properties

Article ID: 979150 - Last Review: April 27, 2010 - Revision: 1.0
APPLIES TO
  • Windows 7 Enterprise
  • Windows 7 Home Basic
  • Windows 7 Home Premium
  • Windows 7 Professional
  • Windows 7 Starter
  • Windows 7 Ultimate
  • Windows HPC Server 2008 R2
  • Windows Server 2008 R2 Datacenter
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 Standard
  • Windows Server 2008 R2 Foundation
  • Windows Web Server 2008 R2
Keywords: 
kbhotfixserver kbautohotfix kbsurveynew kbexpertiseinter kbqfe kbfix KB979150

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