The store.exe process hangs on an Exchange Server 2007 server

Article ID: 979219 - View products that this article applies to.
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SYMPTOMS

The store.exe process on a Microsoft Exchange Server 2007 server may hang. As a result, the mailflow to the Exchange Server 2007 server is blocked. Eventually, clients cannot access the mailboxes that are located on the Exchange Server 2007 server. Additionally, if you monitor the RPC Averaged Latency of MSExchangeIS in Performance Monitor, you find that the value of the RPC Averaged Latency of MSExchangeIS is very high.
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CAUSE

This problem is caused by a deadlock in the store.exe process.
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RESOLUTION

To resolve this problem, install the following update rollup:
979784
(http://support.microsoft.com/kb/979784/ )
Description of Update Rollup 3 for Exchange Server 2007 Service Pack 2
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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
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Properties

Article ID: 979219 - Last Review: March 18, 2010 - Revision: 1.1
APPLIES TO
  • Microsoft Exchange Server 2007 Service Pack 2, when used with:
    • Microsoft Exchange Server 2007 Standard Edition
    • Microsoft Exchange Server 2007 Enterprise Edition
Keywords: 
kbqfe kbexpertiseinter kbsurveynew kbhotfixrollup kbfix KB979219
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