The burning operation fails with a time-out error when you try to burn files to a DVD-R Dual Layer disc in Windows 7 or in Windows Server 2008 R2

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Article ID: 979366 - View products that this article applies to.
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SYMPTOMS

You have a computer that is running Windows 7 or Windows Server 2008 R2. When you try to burn files to a DVD-R Dual Layer (DL) disc in Windows Explorer, the operation may fail with a time-out error.

Note This problem also occurs if you use an application that uses Image Mastering API version 2.0 (IMAPI v2) to burn files.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows 7 or Windows Server 2008 R2.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Imapi2.dll6.1.7600.16510392,19225-Jan-201007:11x86
Imapi2.dll6.1.7600.20625392,19223-Jan-201007:36x86
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Imapi2.dll6.1.7600.16510504,83225-Jan-201007:37x64
Imapi2.dll6.1.7600.20625504,83223-Jan-201008:10x64
Imapi2.dll6.1.7600.16510392,19225-Jan-201007:11x86
Imapi2.dll6.1.7600.20625392,19223-Jan-201007:36x86
For all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Imapi2.dll6.1.7600.165101,087,48825-Jan-201006:17IA-64
Imapi2.dll6.1.7600.206251,087,48823-Jan-201006:44IA-64
Imapi2.dll6.1.7600.16510392,19225-Jan-201007:11x86
Imapi2.dll6.1.7600.20625392,19223-Jan-201007:36x86

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about IMAPI, visit the following Microsoft Web site:
About IMAPI
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameX86_23655e6decf5e6c9df469a719e6b3368_31bf3856ad364e35_6.1.7600.16510_none_14b23522a77fb920.manifest
File versionNot applicable
File size700
Date (UTC)25-Jan-2010
Time (UTC)18:39
PlatformNot applicable
File nameX86_717066143910cb455b563bfbb02345f4_31bf3856ad364e35_6.1.7600.20625_none_80531da395f9e99e.manifest
File versionNot applicable
File size700
Date (UTC)25-Jan-2010
Time (UTC)18:39
PlatformNot applicable
File nameX86_microsoft-windows-imapiv2-base_31bf3856ad364e35_6.1.7600.16510_none_c32777d773c105e1.manifest
File versionNot applicable
File size91,471
Date (UTC)25-Jan-2010
Time (UTC)09:11
PlatformNot applicable
File nameX86_microsoft-windows-imapiv2-base_31bf3856ad364e35_6.1.7600.20625_none_c3ab46288ce2404f.manifest
File versionNot applicable
File size91,471
Date (UTC)23-Jan-2010
Time (UTC)08:05
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameImapi2.dll
File version6.1.7600.16510
File size504,832
Date (UTC)25-Jan-2010
Time (UTC)07:37
Platformx64
File nameImapi2.dll
File version6.1.7600.20625
File size504,832
Date (UTC)23-Jan-2010
Time (UTC)08:10
Platformx64
File nameImapi2.dll
File version6.1.7600.16510
File size392,192
Date (UTC)25-Jan-2010
Time (UTC)07:11
Platformx86
File nameImapi2.dll
File version6.1.7600.20625
File size392,192
Date (UTC)23-Jan-2010
Time (UTC)07:36
Platformx86
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameIa64_68c5230e5f931ef7bb61df3ecf1c9728_31bf3856ad364e35_6.1.7600.16510_none_4ac6de01d4e8e320.manifest
File versionNot applicable
File size1,048
Date (UTC)25-Jan-2010
Time (UTC)18:39
PlatformNot applicable
File nameIa64_f32b5dee48b91e3b8cb2316ab9fa86d0_31bf3856ad364e35_6.1.7600.20625_none_014931655a5ccfe2.manifest
File versionNot applicable
File size1,048
Date (UTC)25-Jan-2010
Time (UTC)18:39
PlatformNot applicable
File nameIa64_microsoft-windows-imapiv2-base_31bf3856ad364e35_6.1.7600.16510_none_c3291bcd73bf0edd.manifest
File versionNot applicable
File size91,473
Date (UTC)25-Jan-2010
Time (UTC)08:07
PlatformNot applicable
File nameIa64_microsoft-windows-imapiv2-base_31bf3856ad364e35_6.1.7600.20625_none_c3acea1e8ce0494b.manifest
File versionNot applicable
File size91,473
Date (UTC)23-Jan-2010
Time (UTC)08:36
PlatformNot applicable
File nameWow64_microsoft-windows-imapiv2-base_31bf3856ad364e35_6.1.7600.16510_none_299abdad607f3912.manifest
File versionNot applicable
File size91,204
Date (UTC)25-Jan-2010
Time (UTC)07:26
PlatformNot applicable
File nameWow64_microsoft-windows-imapiv2-base_31bf3856ad364e35_6.1.7600.20625_none_2a1e8bfe79a07380.manifest
File versionNot applicable
File size91,204
Date (UTC)23-Jan-2010
Time (UTC)07:50
PlatformNot applicable

Properties

Article ID: 979366 - Last Review: February 14, 2010 - Revision: 1.0
APPLIES TO
  • Windows 7 Enterprise
  • Windows 7 Home Basic
  • Windows 7 Home Premium
  • Windows 7 Professional
  • Windows 7 Ultimate
  • Windows Server 2008 R2 Standard
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 Datacenter
Keywords: 
kbexpertiseinter kbprb kbsurveynew kbhotfixserver kbautohotfix kbqfe kbfix KB979366

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