Connection to a network document is lost in Office Word 2007 after the computer resumes from standby mode

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Article ID: 979367 - View products that this article applies to.
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SYMPTOMS

You access a Microsoft Office Word 2007 document that is located in a network share. The computer enters standby. After the computer resumes from standby, you receive the following error message:
Word cannot establish a network connection with this document after the system resumed from suspend mode. Save the document into a different file to keep any changes.

RESOLUTION

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 How to back up and restore the registry in Windows

Apply hotfix package 978398, and then configure the NetworkAvailableTimeInSeconds registry entry to enable the hotfix package. To do this, follow these steps:
  1. Apply hotfix package 978398. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
    978398 Description of the Office Word 2007 hotfix package (Word-x-none.msp, Wordconv-x-none.msp): February 23, 2010
  2. Configure the NetworkAvailableTimeInSeconds registry entry. To do this, follow these steps:
    1. Click Start, click Run, type regedit, and then click OK.
    2. Locate and then click the following registry subkey:
      HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Word\Options
    3. On the Edit menu, point to New, and then click DWORD Value.
    4. Type NetworkAvailableTimeInSeconds, and then press ENTER.
    5. Right-click NetworkAvailableTimeInSeconds, and then click Modify.
    6. In the Value data box, type <value> and then click OK.

      Note You must do some tests on your own environment to determine an appropriate <value>. You may have to try multiple numbers.
    7. Exit Registry Editor.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Properties

Article ID: 979367 - Last Review: October 6, 2011 - Revision: 4.0
APPLIES TO
  • Microsoft Office Word 2007
Keywords: 
kberrmsg kbexpertiseinter kbsurveynew kbqfe KB979367

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