Article ID: 979519 - Last Review: September 9, 2010 - Revision: 3.0

The PR_REPORT_TEXT property represents an incorrect read notification in Exchange Server 2007

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SYMPTOMS

Consider the following scenario:
  • You have a computer that is running Microsoft Exchange Server 2007.
  • User A sends an email message to User B and selects the "Request a read receipt for this message" option.
  • User B deletes this email message without reading it.
In this scenario, if User A accesses his mailbox by using Microsoft Office Outlook, he receives the following read notification:

Your message was deleted without being read.
However, if User A accesses his mailbox by using a third-party application, he receives the following read notification:

The message was not read because it expired before reading at time.
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CAUSE

This problem occurs because Exchange Server 2007 sets the PR_REPORT_TEXT property of the email message incorrectly. However, a third-party application checks the PR_REPORT_TEXT property of the email message and finds that it is incorrect.
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RESOLUTION

To resolve this problem, install the following update rollup:
2279665  (http://support.microsoft.com/kb/2279665/ ) Description of Update Rollup 1 for Exchange Server 2007 Service Pack 3
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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
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MORE INFORMATION

For more information about the PR_REPORT_TEXT property, visit the following Microsoft website:
General information about the PR_REPORT_TEXT property (http://msdn.microsoft.com/en-us/library/bb446140.aspx)
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APPLIES TO
  • Microsoft Exchange Server 2007 Service Pack 3
  • Microsoft Exchange Server 2007 Enterprise Edition
  • Microsoft Exchange Server 2007 Standard Edition
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Keywords: 
kbfix kbqfe kbsurveynew kbexpertiseinter kbhotfixrollup KB979519
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