"Communicator Update Error" error message when you try to update Office Communicator 2007 R2 by using AutoUpdate

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Article ID: 979525 - View products that this article applies to.
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SYMPTOMS

When you try to update Microsoft Office Communicator 2007 R2 on a client computer by using AutoUpdate from the server, you receive the following error message:
Communicator Update Error
Office Communicator attempted to download an update, but the file does not exist on the server. Your system administrator will need to update the file or location before an update will be available.

CAUSE

This issue occurs because the x64 folder path on the server has not been populated with a folder for automatic updates. When you try to update Office Communicator 2007 R2 on a client computer that is running the 64-bit version of the Windows operating system, the Setup program cannot find the x64 update folder.

RESOLUTION

To resolve this issue, you must create an x64 copy of the x32 node of the update path. To do this, follow these steps:
  1. By using an account that has administrator permissions, log on to the Front End server that hosts the AutoUpdate files.
  2. Open the Internet Information Services (IIS) administration console.
  3. Expand Sites, expand Default Web Site, expand AutoUpdate and then select Files.
  4. Right-click Files and then click Explorer.
  5. In Windows Explorer, double-click the OC folder.
  6. Right-click the x32 folder and then click Copy.
  7. Select the OC folder, and then, on the Edit menu, click Paste. This creates a new folder named Copy x32.
  8. Rename Copy x32 to x64. This should create a duplicate path for the x64 node.
  9. Close Windows Explorer.
  10. Refresh the view in the IIS administration console.
  11. Verify that the x64 node now exists under the OC node.
  12. Close the IIS administration console.
  13. Start Office Communicator 2007 R2 to verify that the update is downloaded and installed as expected.

Properties

Article ID: 979525 - Last Review: May 7, 2010 - Revision: 1.1
APPLIES TO
  • Microsoft Office Communicator 2007 R2
Keywords: 
kbinstallation kbexpertiseadvanced kbtshoot kbsurveynew kbprb KB979525

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