Article ID: 979525 - View products that this article applies to.
When you try to update Microsoft Office Communicator 2007 R2 on a client computer by using AutoUpdate from the server, you receive the following error message:
Communicator Update Error
Office Communicator attempted to download an update, but the file does not exist on the server. Your system administrator will need to update the file or location before an update will be available.
This issue occurs because the x64 folder path on the server has not been populated with a folder for automatic updates. When you try to update Office Communicator 2007 R2 on a client computer that is running the 64-bit version of the Windows operating system, the Setup program cannot find the x64 update folder.
To resolve this issue, you must create an x64 copy of the x32 node of the update path. To do this, follow these steps: