Stop error message on a terminal server that is running a 64-bit version of Windows Server 2008 when a user remotely controls another terminal server session: "Stop error code 0x0000007E (SYSTEM_THREAD_EXCEPTION_NOT_HANDLED)"

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Article ID: 979557 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • You install the Terminal Service server role on a computer that is running 64-bit version of Windows Server 2008.
  • You create a terminal server session to the terminal server.
  • In the terminal server session, you request to remotely control another terminal server session.
  • The user in the other terminal server session accepts the request.
In this scenario, you receive the following Stop error message on the terminal server:
STOP 0x0000007E, {ffffffff80000002, parameter2, parameter3 , parameter4} The SYSTEM_THREAD_EXCEPTION_NOT_HANDLED


Note
  • The parameters in this error message vary, depending on the configuration of the computer. However, the first parameter is always 0xffffffff80000002.
  • Not all the "Stop 0x0000007E" Stop errors are caused by this problem.

CAUSE

This issue occurs because an incorrect parameter is passed to the Rdpwd.sys driver. This behavior causes a kernel-mode alignment fault. This kernel-mode alignment fault causes the terminal server to encounter this Stop error.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running a 64-bit version of Windows Server 2008. Additionally, the Terminal Services server role must be installed on the computer.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows Server 2008 file information notes
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    Collapse this tableExpand this table
    VersionProductSR_LevelService branch
    6.0.600 1 . 22xxxWindows Server 2008SP1LDR
  • Service Pack 1 is integrated into the release version of Windows Server 2008. Therefore, RTM milestone files apply only to Windows Vista. RTM milestone files have a 6.0.0000.xxxxxx version number.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008" section. MUM files and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x64-based versions of Windows Server 2008 and of Windows Vista
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File nameFile versionFile sizeDateTimePlatform
Rdpwd.sys6.0.6001.22608209,92019-Jan-201020:22x64
For all supported IA-64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Rdpwd.sys6.0.6001.22608475,64819-Jan-201011:19IA-64

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows Server 2008

Additional files for all supported x64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameAmd64_f43de3bf46833dfae788f0f128e8d433_31bf3856ad364e35_6.0.6001.22608_none_8f85e1f0a87f0432.manifest
File versionNot applicable
File size729
Date (UTC)20-Jan-2010
Time (UTC)06:28
PlatformNot applicable
File nameAmd64_microsoft-windows-t..dp-winstationdriver_31bf3856ad364e35_6.0.6001.22608_none_a825cc64a67655d5.manifest
File versionNot applicable
File size5,063
Date (UTC)20-Jan-2010
Time (UTC)00:22
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size2,598
Date (UTC)20-Jan-2010
Time (UTC)06:28
PlatformNot applicable
Additional files for all supported IA-64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameIa64_f2c9cb8e0c2819d440defea7c6fc4c64_31bf3856ad364e35_6.0.6001.22608_none_5f8477deb50aa0a2.manifest
File versionNot applicable
File size727
Date (UTC)20-Jan-2010
Time (UTC)06:28
PlatformNot applicable
File nameIa64_microsoft-windows-t..dp-winstationdriver_31bf3856ad364e35_6.0.6001.22608_none_4c08d4d6ee16ed9b.manifest
File versionNot applicable
File size5,060
Date (UTC)20-Jan-2010
Time (UTC)02:44
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size1,922
Date (UTC)20-Jan-2010
Time (UTC)06:28
PlatformNot applicable

Properties

Article ID: 979557 - Last Review: January 9, 2012 - Revision: 2.0
APPLIES TO
  • Windows Server 2008 Datacenter without Hyper-V
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 Standard without Hyper-V
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Standard
Keywords: 
kbexpertiseadvanced kbqfe kbhotfixserver kbfix kbsurveynew kbautohotfix KB979557

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