Article ID: 979595 - View products that this article applies to.
When you virtualize one or more applications from Creative Suite 4 (CS) from Adobe such as, Acrobat Reader or Adobe Photoshop, you may receive the following error message:
Note This error occurs within 15 minutes after you start a virtualized instance on the x64 Application Virtualization (App-V) client.
Licensing for this product has stopped working.
You cannot use this product at this time. You must repair the problem by uninstalling and then reinstalling this product or contacting your IT administrator or Adobe customer support for help.
You may also receive the following error message:
This product has encountered a problem which requires that you restart your computer before it can be launched.
If you continue to see this message after restarting your computer, please contact either your IT administrator or Adobe technical support for help, and mention the error code shown at the bottom of this screen.
The issue that is described in the "Symptoms" section occurs because both a 32-bit version and a 64-bit version of the Flexnet Licensing service are installed when you install a 64-bit version of a CS4 application. Additionally, the 32-bit version of a CS4 application also installs the 32-bit and 64-bit versions of the Flexnet Licensing service when you run the service on an x64 client.
To run the FlexNet Licensing service, a CS application must be sequenced on a 64-bit sequencer to be successfully deployed to an x64 App-V client.