Select the product you need help with
- Internet Explorer
- Windows Phone
- More products
Error code 80070005 when playing Zune video on an Xbox 360 console
Article ID: 979673 - View products that this article applies to.
When you try to download or stream a Zune video on your Xbox 360 console, you receive error code 80070005 and you see the following error message:
An error occurred during playback
This error code indicates there might be a problem with the video license. To try to resolve this issue, you can delete the license and download the video again. Here's how:
Once the download is complete, try to play the video on your Xbox 360 console again.
If you still have problems playing your video, or are prompted to purchase or rent the content again, please contact Xbox Support.
The licenses for all video content stored on your Xbox 360 console are deleted when you delete the rights database by following the steps above, but don't worry. When you are connected to Xbox LIVE, the licenses are automatically downloaded again when you play a video.
Xbox SupportGo to the Contact Us
(http://support.xbox.com/contact-us)page for information about how to contact Xbox Support.