Error code 80070005 when playing Zune video on an Xbox 360 console

Article ID: 979673 - View products that this article applies to.
Expand all | Collapse all

On This Page

Symptoms

When you try to download or stream a Zune video on your Xbox 360 console, you receive error code 80070005 and you see the following error message:
An error occurred during playback

Back to the top | Give Feedback

Things to Try

This error code indicates there might be a problem with the video license. To try to resolve this issue, you can delete the license and download the video again. Here's how:
  1. On your Xbox 360 console, go to the Settings hub and select System.
  2. Select Memory.

    Collapse this imageExpand this image
    Select Memory


  3. Select your storage device.
  4. Select System Items.
  5. Select Rights Database.
  6. In Rights Database, select Delete.
  7. Select Yes to confirm deletion of the file.
To download the video again, go to your purchase history. Here's how:
  1. On your Xbox 360 console, go to the Settings hub and select Account.
  2. Select Download History.
  3. Select Zune Purchase History.
  4. Select your video title to download it again.

Once the download is complete, try to play the video on your Xbox 360 console again.

If you still have problems playing your video, or are prompted to purchase or rent the content again, please contact Xbox Support.
Back to the top | Give Feedback

More information

The licenses for all video content stored on your Xbox 360 console are deleted when you delete the rights database by following the steps above, but don't worry. When you are connected to Xbox LIVE, the licenses are automatically downloaded again when you play a video.
Back to the top | Give Feedback

Xbox Support

Go to the Contact Us
(http://support.xbox.com/contact-us)
page for information about how to contact Xbox Support.
Back to the top | Give Feedback

Properties

Article ID: 979673 - Last Review: November 9, 2012 - Revision: 7.0
Applies to
  • Xbox
Keywords: 
kbxboxts kbxbox360pacrimportal kbxbox360japanportal kbxbox360europeportal kbxbox360americasportal kbexpertisebeginner kbsurveynew kbpubtypekc kbtshoot kbgraphxlink KB979673
Back to the top | Give Feedback

Give Feedback

 
Back to the topBack to the top